• 1-800-516-0041
  • info@scmountainretreats.com

Philosophy & Practice

In a Nutshell

Our company philosophy is simple: Focus on the needs of others and we will be successful. We’re successful when we meet the needs of our clients, and our client’s goals can only be achieved by providing an outstanding experience to our guests. We anticipate the needs of our clients and guests and constantly look for opportunities to improve. We believe in innovating and focusing on systems and processes that produce real and tangible results.

Our History

It all started back in 2008 when we were wide-eyed and proud new owners of a condo in Keystone. An ominous gray cloud was dampening our spirits, though. We just couldn’t come to terms with the fees that rental management companies were charging. We weren’t interested in owning a status symbol; we wanted a mountain home and a chance at an income stream.

Since there wasn’t a management company in Keystone that could provide that, we did what came naturally to us. We started our own. Summit County Mountain Retreats was born with the idea that the status quo isn’t always what’s best and that an efficient operation can lead to success for everyone.

Today we proudly offer homeowners an opportunity to maintain, manage and market their mountain home for significantly less than our competitors and in a refreshingly transparent manner. We offer guests a range of properties, from studios to multi-million dollar ski-in/ski-out penthouses. In order to maintain high standards, each property is professionally maintained by a 100% employee-based staff.

From the very beginning, we recognized that we did not have all the answers, but we were confident that we were headed in the right direction. Even during the depths of “The Great Recession” we managed to find success. We believe that humility is a key to success. We are still learning, still striving to improve, still innovating and still grateful to all those who have helped us along the way. Maintaining a humble perspective is a source of strength, not weakness. Humility allows us to recognize that there is always room for improvement and to reach for it.

Our focus is you, and because of that, we have developed efficient and innovative business practices. Without homeowners and guests, we wouldn’t be here. And to show our appreciation we strive to meet your needs every day.

Key Benefits


For ClientsFor Guests
no-hassle agreement24-hour, no-hassle check-in & check-out
flexibility for clients to maintain controlexclusive double-sided keycards
streamlined & technologically leveraged business practicessmall fees for early check-in/late check-out
exclusive risk-free rental transactions24/7 online reservations
exclusive double-sided keycardsaccess to live staff 7 days a week via phone or email
straightforward fee structureensured access to free keystone shuttle
fixed costs for maintenance & marketing servicesdiscounts guest can use: equipment rental, grocery delivery, airport shuttle & more
properties are individually marketed (no unit pooling)guests can rent a specific property (no unit pooling)
customized marketing on leading vacation rental websitesregular maintenance services 7 days a week + 24/7 emergency maintenance
comprehensive maintenance programevery property is stocked with a generous supply of linens
full-service/in-house laundry & housekeepingultra-premium linen program available
efficient monthly direct depositsivory white bedding program available
easy to read owner’s statementover 95% of properties have private laundry or shared laundry facilities
online real-time owners portal with the ability to view, make & monitor reservationsinitial supply of high-grade necessities (shampoo, conditioner, bar soap, toilet paper & more)
services customizable to owner’s special requestswireless internet available in all properties
high-end security with magnetic keycards that activate & expire for each guestair mattresses, pack ‘n plays & high chairs available for rent