In a Nutshell
Our company philosophy is simple: Focus on the needs of others and we will be successful. We’re successful when we meet the needs of our clients, and our client’s goals can only be achieved by providing an outstanding experience to our guests. We anticipate the needs of our clients and guests and constantly look for opportunities to improve. We believe in innovating and focusing on systems and processes that produce real and tangible results.
It all started back in 2008 when we were wide-eyed and proud new owners of a condo in Keystone. An ominous gray cloud was dampening our spirits, though. We just couldn’t come to terms with the fees that rental management companies were charging. We weren’t interested in owning a status symbol; we wanted a mountain home and a chance at an income stream.
Since there wasn’t a management company in Keystone that could provide that, we did what came naturally to us. We started our own. Summit County Mountain Retreats was born with the idea that the status quo isn’t always what’s best and that an efficient operation can lead to success for everyone.
Today we proudly offer homeowners an opportunity to maintain, manage and market their mountain home for significantly less than our competitors and in a refreshingly transparent manner. We offer guests a range of properties, from studios to multi-million dollar ski-in/ski-out penthouses. In order to maintain high standards, each property is professionally maintained by a 100% employee-based staff.
From the very beginning, we recognized that we did not have all the answers, but we were confident that we were headed in the right direction. Even during the depths of “The Great Recession” we managed to find success. We believe that humility is a key to success. We are still learning, still striving to improve, still innovating and still grateful to all those who have helped us along the way. Maintaining a humble perspective is a source of strength, not weakness. Humility allows us to recognize that there is always room for improvement and to reach for it.
Our focus is you, and because of that, we have developed efficient and innovative business practices. Without homeowners and guests, we wouldn’t be here. And to show our appreciation we strive to meet your needs every day.
|For Clients||For Guests|
|no-hassle agreement||24-hour, no-hassle check-in & check-out|
|flexibility for clients to maintain control||exclusive double-sided keycards|
|streamlined & technologically leveraged business practices||small fees for early check-in/late check-out|
|exclusive risk-free rental transactions||24/7 online reservations|
|exclusive double-sided keycards||access to live staff 7 days a week via phone or email|
|straightforward fee structure||ensured access to free keystone shuttle|
|fixed costs for maintenance & marketing services||discounts guest can use: equipment rental, grocery delivery, airport shuttle & more|
|properties are individually marketed (no unit pooling)||guests can rent a specific property (no unit pooling)|
|customized marketing on leading vacation rental websites||regular maintenance services 7 days a week + 24/7 emergency maintenance|
|comprehensive maintenance program||every property is stocked with a generous supply of linens|
|full-service/in-house laundry & housekeeping||ultra-premium linen program available|
|efficient monthly direct deposits||ivory white bedding program available|
|easy to read owner’s statement||over 95% of properties have private laundry or shared laundry facilities|
|online real-time owners portal with the ability to view, make & monitor reservations||initial supply of high-grade necessities (shampoo, conditioner, bar soap, toilet paper & more)|
|services customizable to owner’s special requests||wireless internet available in all properties|
|high-end security with magnetic keycards that activate & expire for each guest||air mattresses, pack ‘n plays & high chairs available for rent|