A: Booking a vacation rental is like staying at the house of a friend. In our vacation rentals you will experience significantly more space, privacy, or comforts that feel like home, including a kitchen and a location that is beyond what most hotels can offer. All this at a significantly lower cost than a hotel with comparable features. But these benefits bring different considerations than a hotel. More privacy means that most guests do not want daily housekeeping. We offer a check-out clean and, for an added fee, mid-stay cleans. We also offer a starter supply of some consumables, including coffee, paper towels, toilet paper and more, but these items are not restocked during a stay. A kitchen allows you to make home-cooked meals and guests will likely visit the store to purchase groceries.
Self-sufficiency is key to a happy stay in a vacation rental. We do provide housekeeping and 24/7 maintenance, but these are primarily for properties in between stays. Our staff services vacation rentals across several square miles, unlike a hotel that manages a single building. We have to strike a balance between cost and service, and have found that our current system has struck this balance as most of our guests are satisfied with their stays.
“Why is the cleaning charge extra? Why does it seem high?”
These are common questions and we have some answers. Hotels roll their housekeeping costs into their nightly rates. We choose to simply charge our guests the cost of a check-out clean regardless of the number of nights in their stay so our cleaning fee is broken out. The housekeeping staff for a hotel cleans the same type of room with limited furnishings in a single building. Dirty linens are returned to a location within the same building. Our housekeeping staff cleans homes, some with several bedrooms and bathrooms, across several square miles that are full of furnishings and extra items. Dirty linens must be returned to a centralized location within Summit County. A standard hotel room can be cleaned in fifteen minutes. A standard 2-bedroom vacation rental can take up to three hours to clean. To keep costs down and to increase efficiency, we ask guests to help our staff by loading and running the dishwasher and emptying the trash. This allows our cleaning staff to move through properties efficiently and helps to keep costs down.
Our hope is that our guests understand the difference between booking a hotel and a vacation rental. Together we can provide affordable vacation rentals and happy stays for everyone!
A: We do not coordinate weddings, but if you are looking to save a lot of money on the exact same lodging that our competitors bundle in their “wedding packages”, then compare the price of a competitor’s wedding package to the total price of booking everything a la carte. When you do the math, you’ll find out you’re paying a premium just to purchase everything together in a package.
We do offer a 10% discount to brides, grooms and their wedding guests. Simply send us an email with the bride and groom’s full names and the date of the wedding and we’ll set up a promotion code that you can share with your guests. Just enter in the code while booking directly on our website to get the discount. There are few restrictions (if you’re getting married Christmas Day we can’t offer a discount) and those will be shared with you after you’ve contacted us.
If we can accommodate your request, our manager will contact housekeeping to put your cleaning either at the end or beginning of the cleanings for the day. Due to the complications this causes with our housekeeping schedule, we do charge a fee, but rather than charging you for an entire extra day we only ask that you pay for the extra time that you need. To check in at 1 p.m. the fee is $20, and at 10 a.m. the fee is $35. To check out at 2 p.m. the fee is $20, and at 6 p.m. the fee is $35.
If your stay is four days or longer, upon request we will refresh your towels at no additional charge. Towel Refresh services take place between 10 a.m. and 5 p.m. daily.
If you wish to have additional cleanings, we offer Light Cleans and Mid-stay Cleans. We will be happy to arrange this at an additional cost and with at least 24 hours notice. (This service may not be available during the high season.)
We realize that sometimes unforeseen circumstances arise. If you contact us and describe your extenuating circumstances (e.g., lost job, illness, injury) we will attempt to re-rent the property to another person. If we are able to re-rent the property then we will refund that amount to you minus a 30% administrative fee.
We offer travel insurance through CSA Travel. This optional coverage cost 6.95% of your total reservation and we strongly recommend purchasing this coverage to help protect against unforeseen circumstances.
Most of the properties we manage do not have a telephone. We have found that virtually every rental guest has a cell phone and land lines are rarely used.
We also price our properties based on market demand. If a property has a small gap between two reservations, we may drop the price so as to fill that gap. We don’t try to set the market. We believe it is our job to understand the market and price accordingly.
In the event you need emergency assistance due to your negligence (late night forgetfulness due to consumption of adult beverages) we may assess a trip charge. We don’t like getting out of bed at 2 a.m. to help someone figure out how to use their keycard.
Visit the Lift Ticket section of our website for more information on how you can get the best prices.