Great vacation, great place to stay! We’ve been going to Keystone for 24 years
Submitted on Mar 3, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Nice space and amenities. Liked that there were two full bathrooms. Liked the walkout to the pool area.
Submitted on Jan 15, 2024
Response from Summit County Mountain Retreats
We are so grateful for your review. Thanks for sharing your rating with us and the community.
The unit was clean and with a very convenient location. It was so nice to be able to walk to the gondola. The communication was good and clear, though the amount of information in the welcome packet was a bit overwhelming. The unit was what we needed for one night at Keystone. Our biggest bit of constructive feedback would be to increase the water temperature. We were so cold after skiing and went to the hot tub, which was not hot and occasionally jets putting out quite cold water. We went inside to warm up with a hot shower and the shower temperature was luke-warm at best in both showers. The other minor hiccup we encountered is that we could not locate any sheets or pillowcases for the pull out couch or pillows. Other than those two small issues, we were happy with our stay.
Submitted on Jan 8, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Overall we love this place. We have stayed in the same unit the past 3 years at this time. The one elevator can get overused at times and no stairs to parking. The location and proximity to the gondola is awesome!! Would love to see upgrades to the pool area as it is showing its age. Definitely will be back!!
Submitted on Jan 1, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Great place. If pool noise in the summer isn't your thing, think about another location... Loud pool noises, but i wasn't in the condo that much anyway. The construction across the street blocked the walk to the village and was very noisy. Elevator died last afternoon which made transferring to car in garage difficult. Luckily I'd moved most stuff right before the elevator gave out. All in all, nice place, nice location.
Submitted on Aug 15, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback! guest are still able to access the village via walking just be following sings put up by Keystone Resort as well as this elevator is back up and running and fortunately this property has 2 elevators!
Amazing experience
Submitted on Jul 31, 2023
Response from Summit County Mountain Retreats
Glad you had an amazing experience staying with us.
Great spot and unit for weekend trip for 2.
Submitted on Apr 19, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Great stay!
Submitted on Mar 21, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
It was a nightmare. Garden unit close to Gondola but right next to pool/hot tubs. Non-stop party well past 10pm. Same people monopolized the hot tubs. 10-12 partiers in each. Never got to use them. 3 nights without sleep with the noise. AND the south elevator was broken indefinitely which made access to and from garage with gear a hellish journey as there is no stairs access anywhere near. Bathtub drain completely clogged and tub filled quickly during shower. But the noise and selfish domination of hot tubs ruined our stay. Can't ski without sleep. Overall horrendous return on what we paid.
Submitted on Jan 18, 2023
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. Had we known you were having any maintenance issues inside the unit, we would have addressed them for you. Your stay was during a holiday weekend as well. Next time, reach out to us and we can help you find a unit that fits your needs better.
Ground floor unit with patio access to pool and hot tubs (although gate key was broken and has been for YEARS we’ve been told) that get very busy in the evenings and with that comes Loud guests partying until security comes . I’d rent again in the complex but not the ground floor. Also no stair access to garage from ground floor which ended up being very frustrating having to wait for the elevator each time with all our gear to head to the lift.
Submitted on Jan 7, 2023
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review.
Really neat and confortable condo. Confortable beds, clean bathroom and a well-equipped kitchen. Will definitely stay here again!
Submitted on Dec 2, 2022
Response from Summit County Mountain Retreats
We will definitely host you again! Thanks for the postive review!
This place was a perfect location for our family trip. This was our first time in Colorado and we enjoyed the beautiful views from our place. I would highly recommend this place to family and friends.
Submitted on Sep 24, 2022
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
This rental was very adequate for my husband and I. The bed could use new mattress or topper.
The couch was a pull out but as a couch it was extremely uncomfortable, the springs might even have been broken. Also, if you want privacy, this isn't the condo for you as it was literally right by the pool. the windows faced the pool and the patio was right by the pool, so if the shades were open people were looking right at you, and since it was very warm you had to open the windows. also it was very noisy because of people using the hot tubs and lounging at the pool. luckily there were box fans that drowned out the noise in the bedrooms. the condo was clean and stocked with all that you need.
we didnt spend a lot of time inside, so it fit our needs and it was a good value for a summer stay.
Submitted on Jul 29, 2022
Response from Summit County Mountain Retreats
Hello Lucy, Colorado is like heaven in the summer and we are so glad you enjoyed your stay! Thank you for your honest opinion. All your comments help us improve our service. Should you come back to the area, don’t hesitate to call on us.
We had a wonderful time in Keystone at the Red Hawk Lodge. The rental was very clean, accessible, and stocked with everything we needed for our stay. I definitely recommend booking at Red Hawk Lodge with Summit County Mountain Retreats. Couldn't be easier!
Submitted on Apr 22, 2022
Response from Summit County Mountain Retreats
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Summit County.
Summit County Mountain Retreats
Submitted on Mar 21, 2022
Response from Summit County Mountain Retreats
Thanks for your review.
We really liked the location of the room and ease of access to the River Run gondola. The condo was clean and comfortable, exactly as described.
Submitted on Feb 26, 2022
Response from Summit County Mountain Retreats
Thank you for your review. The entire team at Summit County Mountain Retreats really appreciates it.
We had a great time here! The unit is nothing super fancy but it gets the job done and everything is in working order. Love being ski in and having the amenities.
Submitted on Jan 20, 2022
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.
The space was perfect, very clean. Had everything we needed. The location was excellent. Walking distance to everything and a shuttle service if needed. We will be back!
Submitted on Jul 27, 2021
Response from Summit County Mountain Retreats
I appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
only issue was the steam-room was mot fixed and working while I was there.
Submitted on Jul 22, 2021
Response from Summit County Mountain Retreats
Thank you for your review. We will share this with the store team to let them know how we are doing.
Great place, easy walk to the River Run gondola. Right next to the heated pool and hot tub. Gym was closed for Covid, but right next to that too. The building is dated, but very clean and well maintained. Loved it!
Submitted on Mar 29, 2021
Response from Summit County Mountain Retreats
We are happy to hear this guest enjoyed the location of the unit and the cleanliness as well.
Really great place to stay- clean and close to everything
Submitted on Feb 18, 2021
Towels were great as advertised. Pull down bed has a crease in it. Toaster does not get hot enough. Dishwasher control panel needs to be reset. Bedroom freezing cold due to very drafty windows. Without the gas fireplace the entire unit would have been to cold to stay. Excellent location
Submitted on Feb 1, 2021
Everything was great in the condo. Only downfall was that we couldn’t get a time for the hot tub. Was a little confused on why there was only 3 people allowed, but having two hot tubs far enough away from each other.
Submitted on Dec 8, 2020
Great Spot and Layout next to the Hot Tubs. Also on weekends hot tubs now open from 10 to 6 PM.
Submitted on Nov 17, 2020
Response from Summit County Mountain Retreats
Thank you for the great review! We can’t wait to have you back at Summit County Mountain Retreats.
Great location. Comfortable beds. Very affordable.
Submitted on Oct 26, 2020
We rented this small apartment and had a great time. During Ski season, it would be hard to beat since it's so close to the slopes. We will try to rent it again next summer!
Submitted on Oct 6, 2020
Enjoyed the time in Keystone. Great walking paths and pools outside.
Submitted on Jul 29, 2020
It was clean. We enjoyed the view. The only problem was the elevators being out of service but that wasn't the fault of the condo owner.
Submitted on Jul 28, 2020
Normally we are open to close skiers, but with the convenience of the location to the Gondola combined with the lure of the best steam room and hot tubs with a view we spent more time at the lodge than I would have expected. The room itself was quiet, well maintained and right next to the workout, steam room, and pool area for added convenience. We weren't able to check in early since the unit was rented the day before but property management allowed us to park in the underground garage before check in so we were able to park and ski easily on the day of arrival. We really enjoyed it.
Submitted on Mar 22, 2020
Convenient, stress free
Submitted on Jan 18, 2020
Condo was just as described. It had really convenient access to the gondola and was close to River Run Village for meals. We did not move our car for 4 days!
Submitted on Jan 9, 2020
The unit was perfect. Ground floor made it very easy access to the River Run Village, slopes and the hot tub.
Submitted on Dec 31, 2019
Just can't wait for the next vacation. This place will be my choice #1.
Submitted on Dec 26, 2019
it was awesome. The weather was perfect and snowed the day we left. The ammenities were clean and functional. The Condo was perfect loctaion for what we wanted and cleasn upon arrival .. the building was well kept. we would do again.. maybe the townhomes next time if more friends
Submitted on Oct 25, 2019
It was convenient and easy. Close to the gondola, as well as other activites in the area.
Submitted on Aug 27, 2019
We had a great weekend at the Red Hawk Lodge. Very spacious, clean, exactly as pictured on Airbnb. Close to gondola, short drive to grocery store and other attractions. Would definitely recommend!
Submitted on Jul 16, 2019
This was a nice place, close to the gondola. We came in the summer and could walk to everything from here. Close to the pool was great for my kids, but could cause some problems with noise from pool goers as the pool is right out the window.
My family of 6 all had a place to sleep, however I would not recommend this place for 6 people. We had to have the Murphy bed and and couch bed out and those two things took up the entire living room. So while it can sleep 6, it’s pretty cramped. Also, the master bed was pretty hard, so while I would absolutely stay at Red Hawk Lodge again, I wouldn’t stay in this particular unit again.
Submitted on Jun 22, 2019
We stayed in the off season and it was very peaceful the first week. The location would be great to access the lifts, but it’s right next to the fitness center and hot tubs so it did get noisy and it felt a bit like being in a fish bowl. We enjoyed the pool table in the lobby and the wildlife outside. Our unit was clean and comfortable.
Submitted on Jun 9, 2019
This condo was ideal and the location was great!
Steps away from the pool/hot tub and a short walk to the River Run Gondola as well as Keystone Village. The underground parking was nice also and the view nice. We enjoyed the pool/hot tub after a day of skiing. Our family would stay in this unit again! Keystone is very family friendly also.
Submitted on Mar 19, 2019
It was my third time at River Run, the apartment in Red Hwak was very well. I was very happy
Submitted on Feb 22, 2019
Overall a pretty good unit. Positives: walkable to lifts and River Run; heated pool and hot tubs outside of room; moose outside window (next to nature area); fireplace; good enough for sleeping 6. Dislikes: Funiture kind of worn; you had to backtrack to get to ski lockers (consider free day lockers); dippy faucet; fold out couch still had previous dirty linens on it; lacked some basics like paper towels and soap; walk to lifts was thru busier parking lots; only 2 key cards for a family of 6; only 1 ski locker key. Overall for the price, we could manage around the Dislikes.
Submitted on Jan 3, 2019
Good stay overall, we would come back here. Great pool/hot tub access and proximity to the mountain is unbeatable.
Submitted on Nov 20, 2018
Everything associated with the rental was very nice. Kitchen had everything that could have been needed, spacious layout and large patio adjacent to pool. All furnishings were in good shape and everything worked as it should except for screen door on patio slider needed some repair work but still functioned
Submitted on Sep 10, 2018
The apartment had plenty of room for 6 people. It was impeccably clean. The kitchen had more than enough utensils, dishes and cooking equipment.
Submitted on Sep 6, 2018
This was a great condo located adjacent to River Run village. We enjoyed the location and the views. The pool and hot tubs were very nice too.
Submitted on Sep 5, 2018
Very Nice place!!
Submitted on Aug 20, 2018
Not bad.
The company sent us a message checking on how things were and when we responded that there things missing or not working we received no response. We later called regarding our key cards and yet again received no response.
In terms of the rental unit it was adequate and met our needs. It would have been nice for the outside grill to work and the change machine to give accurate change back.
Submitted on Jul 29, 2018
Response from Summit County Mountain Retreats
Thank you for the feedback. The shared grill and change machine are managed by the HOA, of which we are not affiliated. We apologize for the gap in communication via text and phone. We checked our records and there is no call from the phone number attached to this reservation. We are following up with our staff to investigate why the text was not responded to and how we can improve. We're glad you enjoyed your stay otherwise.
Really comfortable space. The two full baths was particularly nice since our soon joined us on our trip.
Submitted on Jun 25, 2018
Property was nice and clean. Perfect location for quick access to the gondola.
Submitted on Mar 2, 2018
This is my second rental through Summit County Mountain Retreats. They are a well organized company and are quick to respond to your inquiries. I would rent this property again and recommend it to friends. The proximity to the ski hills / pool / hot tub was great for our group. The pool table and games in the lobby were great. One drawback for our group is that we had two vehicles and they only supply one parking pass for the underground parking. Originally we were told that we could park the second vehicle overnight in Montezuma lot but that changed to Keystone Lodge lot which was two miles away.
Submitted on Feb 26, 2018
Good communication, good price, roomy, clean, clear expectations.
Submitted on Nov 19, 2017
Comfortable condo with nice amenities on ground floor close to BBQ and pool. Master Bedroom bed was not very comfortable. Master toilet had a leak so it was running but management had it fixed same day even though we called on Sunday. Kitchen was well stocked. Nice thick towels. Underground parking. Enjoyed our stay. Beautiful artwork on walls.
Submitted on Nov 12, 2017
Beautuful setting for a mountain top wedding.
Submitted on Oct 7, 2017
We revisited where we got engaged a year and a half ago and this place just gets better every time. The condo was wonderful, although the beds weren't honestly that comfy, but the kitchen is well stocked, immediate access to the hot tub and pool (although those were broken) and quite on the far side of the unit. If you're wanting to ski, you're literally 3 minutes from a quick walk to the Gondola. You will have a wonderful time here!
Submitted on Oct 4, 2017
Only two problems with my stay...the key cards didn't always work and major work being done around pool which was right outside my door. By
Submitted on Sep 25, 2017
Response from Summit County Mountain Retreats
We apologize that the pool renovations disturbed you.
Our family had a great time here as we explored Summit County. The kids loved the quick access to the pool and hot tubs and we made use of the grill on several occasions. Sunrises and sunsets were great on the patio or even from the living room. Though our favorite sunset viewing area was up on sapphire point which was so convenient to get to from the condo. Our kids have already asked when we can stay here again. Thanks for helping make some great memories.
Submitted on Sep 22, 2017
Nicely updated. First floor is awesome!
Submitted on Sep 14, 2017
We stayed here in August. This was our 4th time staying at the Red Hawk Lodge and this was our least favorite location. Overall, however, the Lodge is a great spot and we will continue to stay here each summer when we visit our son. It was clean and well kept. The Murphy bed was quite comfortable and with 2 bathrooms we comfortably slept 4 people. Being next to the BBQ grill was nice for cooking dinner one night and it was large enough to share with another family that was also cooking at the same time. You cant beat the location of the Lodge for access to the shops at Keystone. Our main issues were 1) being right next to the pool was quite noisy - when people were in the pool it was hard to have the windows open as it felt like they were in the room with you; 2) the kitchen was not very well stocked with utensils or cooking supplies.
I could see how this would be a much better location for ski season and there would be no swimming and it is a short walk out to the lifts.
Submitted on Aug 24, 2017
Our condo was very clean. Their were a few spots on carpet around kitchen and table area. One problem was the shared pool and hot tub just outside the porch and master bedroom windows, so much for going to bed early or sleeping past 8am. No AC meant leaving windows open to keep condo cool. Had to call security one night due to being woke up by two men who gained access to pool at about 1am. This condo needs AC to give option of keeping windows closed during summer months to have privacy from pool goers being able to see straight into unit. Every morning we were woke up to kids and families playing and yelling in pool area:(. Kitchen was perfect for our stay. Pots and pans need to be replaced. But overall it was nice to be able to prepare our own meals on vacation. Bathrooms and showers were very clean and organized. The key cards worked on some doors and not on others. "Per maintenance" " just jiggle the cards to the left or to the right to get them to work" haha not a fix.
Submitted on Aug 15, 2017
I rented the condo for the Keystone Bluegrass and Beer Festival. It was was equipped, a quick walk to River Run Village, and had plenty of room for 3 adults and an infant. We really enjoyed the stay.
Submitted on Aug 9, 2017
nice rental
Submitted on Aug 1, 2017
The condo was perfect for our stay! Plenty of room with an excellent location.
Submitted on Aug 1, 2017
It was excellent at a great value.
Submitted on Jul 20, 2017
Stayed the weekend for a bike race and festival.
Red Hawk Lodge very close to lift and village, room was clean and comfortable. Staff was friendly and pool was heated (kids loved it). Will stay again and recommend.
Submitted on Jun 28, 2017
This was the perfect getaway for the two of us. The condo was perfect and had amazing views of the slopes. Hope to get back soon.
Submitted on Jun 20, 2017
I loved this place, it was perfect. The towels and sheets were wonderful. Nice comfortable bed and furniture, I will look to stay there again in the future. I loved the décor!
Submitted on Jun 16, 2017
Location was simply awesome.
Submitted on Jun 12, 2017
We began a 10 late May 10 day Colorado trip with 5 days at Red Hawk Lodge #2204. The rental and check in process was smooth, directions great, and unit in fantastic condition. We had everything we needed. It was very quiet due to off season timing which for us was preferred. Most of the restaurants in Keystone were closed by Dillon and Silverthorne were an easy drive away. We did some day trips easily from this location. The outdoor pool and hot tub along with the steam room were great after a day of exploring, hiking, or skiing. Though Keystone was closed for skiing, Arapahoe Basin had just received over 2 feet of fresh powder just before our arrival with additional snow most evenings during our stay making skiing fantastic. We enjoyed playing pool in the community room a couple of evenings and if we had a small group all of the games available would have been used for sure. Overall, we will be recommending to others and plan to come again for some late spring skiing.
Submitted on May 31, 2017
More than we expected for the price we paid. The only negative was that our WiFi was cut off the morning of our departure, long before checkout. We wanted to do our flight check-in but did not have internet access.
Submitted on May 21, 2017
Great location right by pool and hot tub. Close to A-Basin.
Submitted on May 13, 2017
We enjoyed our stay. The location was great!
Submitted on Mar 21, 2017
The condo was fantastic. Everything we needed in close proximity to the Gondolla and village.
Submitted on Feb 3, 2017
Great location!
Submitted on Jan 28, 2017
What a great room right next to the main ski lifts! The room was exceptionally clean with all the amenities!
Submitted on Jan 25, 2017
It was plenty of space for 6 people. The beds were comfy (even the murphy bed & the pull out couch). We were walking distance to Keystone's base. Summit County Mt Retreats provided free extra parking passes, also in walking distance
Submitted on Jan 17, 2017
Through and Through, very happy with our stay at Red Hawk Lodge. #2204 was everything we could have asked for. Me, my wife and 4 yro were very comfortable. The fireplace, two full bathrooms, perfectly equipped kitchen was just what we needed. We enjoyed the pool and hot tub with snow falling around us in below freezing temps (its that warm!) The hot tub was a very popular spot for people at night so we stayed out then. I quick walk to dinner at River Run, could not be better. Everything you need is there. We had a lot of snow; 1ft dropped the day we arrived. Red Hawk, with indoor heated parking garage, very friendly staff and frontier décor was a great place to come home to.
If you are visiting Keystone in winter- go dogsledding!! So worth it!
I hope Keystone resort does a better job of updating their website, a lot of the winter attractions we hoped for were not yet open during the weekend we arrived (Dec10th).
We will try this again some day, maybe try summer next time. Thank you!
Submitted on Dec 30, 2016
Perfect location near the slopes. small functional kitchen. Great four persons sleeping with the Murphy bed.
Submitted on Dec 3, 2016
Great place on the ground floor right by the pool with a view of the slopes. The murphy bed & extra bathroom was also nice.
Only issue I have is Summit County Mountain Retreats early & very strict check out policy which is why we usually go through a different company.
Submitted on Oct 30, 2016
Place was awesome, just right for 2-4 people. It does get a little noisy if the pool and hot tub are being used but close the windows and all is well.
Submitted on Sep 28, 2016
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Submitted on Sep 14, 2016
My wife and I came out in late August and had a fantastic time at Keystone. Our accommodations were impeccable and the village was great!
Submitted on Sep 13, 2016
We had a great time at this condo! We have two small children, and the location directly next to the pool/hot tub/grill was perfect! The view from the pool is amazing and the condo was well-stocked and perfectly clean.
Submitted on Aug 15, 2016
We had a great time in Colorado, and the condo was fabulous. I agree with some others about the noise being so close to the pool, but other than that, and a small key problem in the beginning that was fixed the next day it was a great place.
Submitted on Aug 8, 2016