Right on the keystone mountain. The price was the best being after the ski season
Submitted on Apr 28, 2024
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. Come back and see us soon. Cheers!
Overall I really enjoyed my stay. Location was a key for me, close to activities as well as dinning. I would recommend a little better detail in the check-in procedure once a guest arrives at the property. There was no clear direction to which floor my rental was on.
My rental was 2299 My suggestion would be (4-2299) 4 = floor 2299 = rental.
I'm planning to be back next year.
Chris
Submitted on Apr 10, 2024
Response from Summit County Mountain Retreats
Dear client. Thanks for your comments, all guests can find the directory to their unit located at each elevator and in the lobby. I’m happy to hear that you’ve enjoyed your stay with us. We hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
Would recommend! Easy to check in and get keys. Clean and convenient unit.
Submitted on Jan 18, 2024
Response from Summit County Mountain Retreats
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Summit County Mountain Retreats.
Took my family (3 people) to Keystone for a get a way weekend. The entire rental process was quick and easy. The unit was as advertised at a great price. The unit is located a few steps from the center of Keystone. The pool and hot tubs are in great shape. The management company was very good communicating everything we needed for a relaxing weekend.
Submitted on Aug 15, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Good location to walk to village (without skiis), but windows off track, bath tub faucet is loose and sensitive, toilet seat needs to be replaced, 4 controllers-two tvs-no instructions-2 parties could not get one of them to function, undrinkable weak coffee, no ice upon arrival. 2 stars at best and not worth the $210.
Submitted on Jun 27, 2023
Response from Summit County Mountain Retreats
Thank you for your review and feedback. We can always address maintenance concerns like these if a guest lets us know during their stay, but we will be sure to follow up with our maintenance teams on these concerns!
The location of the condo was perfect for us going into keystone and snowboarding the next day! We had everything we needed.
Submitted on Dec 12, 2022
Response from Summit County Mountain Retreats
The team here at Summit County Mountain Retreats is thrilled to receive such a great rating, thank you.
Overall this was a great place to stay. Unfortunately with the construction we did not have a direct walk to the gondola but the walk was not bad. The condo complex was nice and well kept up.
Submitted on Dec 9, 2022
Response from Summit County Mountain Retreats
Thank you for your review. Glad to hear you enjoyed your stay. The south bike bath is open for easier access to the gondola.
We enjoyed our 4 night stay at Red Hawk 2299. The good location is a convenient walk to the village for morning coffee & breakfast at Inxpot. The parking garage is a nice amenity. The pool is in a lovely setting - we ended up not using it, though, as it was densely inhabited by kids - it made us laugh. We remember only wanting to go to the pool, when on vacation, as kids. The bed was very comfortable - which is a huge plus! We enjoyed sitting on the balcony (maybe keeping some outdoor chair pads, on hand, might make the metal patio chairs a bit more comfy???). The kitchen was equipped well enough to cook most of our own meals. Overall, the condo is cozy & comfortable. One "negative" - the red couch is showing some wear. Part of the issue is the ultra-suede type fabric which tends to show wear easily. There are stains on the fabric - oils from the skin, ie: backs of the legs, feet, arms, etc. tend to leave marks on that type of fabric. It may be perfectly clean but it doesn't look that way. We used bath towels on the places we sat. Perhaps recovering the sofa in a more hearty fabric that might hide some of the wear better???
We have rented from SCMR many times, over the years, & the staff is always very friendly, helpful, responive, & professional. Thank you! Your courtesy is always noticed & appreciated.
Submitted on Jul 28, 2022
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review and we are happy to hear you enjoyed your stay and all the amenities this property and the Red Hawk Lodge has to offer. We will reach out to the homeowner with your feedback about the couch in hopes to get an upgrade. Thanks again!
Perfect accommodations for a summer weekend getaway and excellent location right at the edge of River Run.
Submitted on Jul 12, 2022
Response from Summit County Mountain Retreats
Glad this unit was good fit for your summer getaway! We hope to have you back soon as a guest of Summit County Mountain Retreats.
Great location. Short walk to River Run Gondola. Nice heated garage. Great view of mountain. Clean and had all the essentials. I arrived late at night and it was easy to get keys, just follow their instructions.
Submitted on Mar 25, 2022
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. We are grateful that you chose our company. Thanks again, and we hope to serve you again soon.
Excellent condo and location. Really better suited to two people. Great view and easy access to gondola. Elevator is a pet peeve, very slow. But overall this is a great place. Love the heated garage.
Submitted on Mar 13, 2022
Response from Summit County Mountain Retreats
We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
As always the Red Hawk Lodge was a great place to stay. Every time we come to Keystone we stay here and always have an awesome experience. The rental property was very nice and clean and we felt at home. Thank you again for the experience.
Submitted on Nov 23, 2021
Response from Summit County Mountain Retreats
On behalf us all of us at Summit County Mountain Retreats, I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
The condo is cute, it was clean and the kitchen well stocked. One of our favorite aspects was the dimmable lights in LR & Dining areas. The couch is very comfy. It does have stains, but that didn't bother us. You can see the gondola and slope out the living area window & it's very close to the elevator. Heated underground parking was a big hit. The bed was uber comfortable - great mattress & pillows. My only criticism is that there is only 1 elevator and many people checking out at the same time was a mess! Also,if you plan to cook, you might want to bring your own knives, not a sharp one in the place, could barely cut an apple :) We would stay here again.
Submitted on Feb 23, 2021
This is our second year staying in this unit and we love it. It’s clean and I like the couch set up. My kids can sleep on the couch without it being pulled out which is why I love this unit. Also the kitchen table is bigger than the usual round one in these 1 bedroom units and we like that. Honestly, I love this unit over all the other ones we have been in at Red Hawk based on the furniture. We are all able to sleep comfortably without the need to pay more for a 2 bedroom condo.
Submitted on Feb 22, 2021
Rental was as advertised. Enjoyed the convenience of being so close to the lifts. Had everything we needed in the hotel room.
Submitted on Jan 19, 2021
Our vacation was wonderful as always in Keystone. Summit County Mountain retreats is definitely the way to go if looking to vacation in the keystone area. They are very professional, easy to work with, super clean rentals, and have always been very accommodating if we ever needed help.
Submitted on Oct 17, 2020
Response from Summit County Mountain Retreats
This guest was an absolute pleasure to host. We look forward to being of service again in the future!
This is a very comfortable unit—we enjoyed a long weekend retreat and found the unit to be very relaxing! The bed is very comfortable and kitchen well stocked!
Submitted on Oct 2, 2020
For the first time using Summit County Mountain Retreats and after many trips to Keystone in the last ten years, we had a flawless experience with this rental experience. Our received our keys where and when they were promised, the condo was very clean and organized, and we received every amenity we were promised. The employees were more than helpful, contacting us to see if we needed anything to make our stay more comfortable. Will definitely use SCMR again!
Submitted on Aug 5, 2020
We needed a simple cheap place to stay that was close to the gondola. This worked very nice.
Submitted on Dec 9, 2019
We have stayed at this property several times and always enjoy it. Mtn access, amenities, quiet, clean - this time we just stayed for an earlier Oct opening season.
Submitted on Nov 5, 2019
We have enjoyed our stay. The place is clean, comfortable and close to beautiful mountains. Lots of things do around.
Submitted on Aug 21, 2019
Rental unit was great but three places sending emails and surveys about it has been ridiculous. Had a great rate hen saw the cleaning fee that was as much as the stay. That was a shocker.
Submitted on Jul 28, 2019
Absolutely amazing! Clean and nice condo, great location, amazing view. Would stay here again for sure.
Also, I left my bag of froZen breastmilk in freezer and we left the room to check out. Having a baby that was in the nursery and staying for the day to ski I didn’t want to lose 15 ounce of milk and the maintenance guy drove over from summit county mountain rentals and let me in. He got there in less than 10 minutes and it was so great of him and truly appreciated!
Submitted on Apr 2, 2019
Great location with a nice SW View. Nice bedding but uncomfortable pillows. Nice humidifiers and fireplace. Nice hooks and storage bins for ski gear. The small toilet is a problem for a grown man and the seat slides on you, please replace. The fridge is old and very noisy. SCMR does a nice job and always takes great care of us. Keep your key away from your cell phone. Great location, great resort and the snow is fine! Replace the pillows, the mini toilet and the old refrigerator. All the best, UP
Submitted on Nov 28, 2018
Very clean and comfortable, atmosphere was just perfect.
Submitted on Nov 24, 2018
I'll start off by saying that we loved the style and size of the condo. It really was perfect for me and my girlfriend. We stayed here on a Tuesday before keystone had opened and the town and property location was deserted, but with it being so close to A-Basin, which already had a few runs open, it worked out great for us.
The only gripe I had was with the property management company. The check-in time was fairly late at 4pm and we arrived about an hour early. They wanted to charge me $25 for an early check-in fee. I understand why that could be necessary if the resort was packed and the cleaning staff overwhelmed, but this being the off-season and the condo already being ready, it just seemed like an attempt to make a few extra bucks off of me. In the end, we just went an ate and came back later to avoid the fee. Also, they charge a $10 fee if you misplace either of the two plastic hotel keycards, so hang onto those.
Overall, great condo, but I'll probably avoid rentals that are managed by Summit County Mountain Retreats in my future trips to Keystone.
Submitted on Nov 2, 2018
This was a delightful one bedroom condo. It was very close to the village of Keystone. The condo was clean, well-furnished and roomy for the two of us. There were two wonderful hot tubs outside and a lobby with games, etc. Parking underground.
Submitted on Oct 7, 2018
I really enjoyed staying at Red Hawk Lodge #2299. It's a little off the beaten track and going the week prior to Labor Day proved to very quiet and restful. Lots of outdoor activities in the area. The lodge is across the parking lot from the Keystone gondola that takes you to up the slopes. The only issue I encountered had nothing to do with the condo, but the shared property management. The shared grill and outdoor firepit was inoperable. When I called they admitted that they had turned off the gas because they had to order parts, but didn't seem concerned about getting them back up and running. Also, the pool had floating leaves and debris in it. I assumed that it was because it was the summer season and not many people were staying at the lodge. The rest of the property was clean and looked great. Overall, a great location, beautiful condo and great price. I would stay here again.
Submitted on Sep 16, 2018
Let me start by saying that the property was wonderful. The condition and amenities were exactly as advertised and were immaculate. The location was incredible - a short walk to the Gondola or River Run village.
That being said, I will avoid using Summit County Mountain Retreats in the future if possible. I found the property on Airbnb, which is my site of preference for all of my short term vacation rentals. For those that are not aware - Airbnb is a website created to facilitate secure transactions between hosts and hostees. It eliminates the need to search multiple websites, use sketchy third-party sites, or provide personal details to multiple parties. Immediately after booking the reservation ON AIRBNB, I received an Airbnb mail from Summit County Mountain Retreats insisting I provide personal email and phone number or my reservation would be canceled. Once I provided my email they forced the entire interaction off of Airbnb and onto their guest login portal/site. I received numerous emails, text messages, and calls that I did not want (even after requesting my information not be used unless necessary when I provided it) and had to check in and out of the room through their site. Communicating outside of Airbnb is recommended against by Airbnb and might even violate their T&Cs. If you do not wish for your transaction to be facilitated through Airbnb then I would recommend not listing it on Airbnb.
Submitted on Sep 13, 2018
Response from Summit County Mountain Retreats
We appreciate all guest feedback. Airbnb began as a site for homeowners to rent out a room in their house. Since 2008, the company has grown and it is now a global online travel agency. Airbnb actively pursues large property managers, like ourselves, to put their listings on their site. Managing a lot of units requires efficient processes and workflows. Airbnb has some deficiencies bridging that gap and thus we do require to communicate with our guests directly after a booking is complete and Airbnb accepts this. We provide a Guest Information Portal with relevant information and check-in instructions. This allows us to keep information 100% up to date at a moment's notice and guests are usually appreciative of this efficient method of communication. We do send communications to guests. Again, most guests are happy that we make ourselves available via a variety of communication methods. We do not contact guests after their stay aside from review requests (one from us, others are automated via software or online travel agencies such as Airbnb). All communication to this guest was related to this specific reservation. We're glad you enjoyed your stay otherwise.
All comments are my opinion. Clean, well maintained, and well managed. Walk across the parking lot to the gondola. A little more storage and a full length mirror and this would be perfect.
Submitted on Jul 3, 2018
My husband and I went up for a mid-week getaway, had a great time! We hiked and rode our mountain bikes. Bed was soft and nice, kitchen well stocked and everything very clean!
Submitted on Jun 24, 2018
Check in was easy, the directions clear, perfect location close to the slopes. Bed was very comfortable and the view amazing. Highly recommend!
Submitted on May 8, 2018
FAMILLY SKI VACATION, CONDO WAS A GREAT LOCATION, NICE POOL AND HOT TUB AREA, NICE REC ROOM. GOOD VIEWS FROM THE DECK. OVERALL VERY NICE CONDITION. CHECK IN KIND OF HECTIC. GOT TO THE MOUNTAIN AROUND 11 AND COULD NOT GET THE KEYS, HAD TO DRIVE BACK TO PROPERTY MGMT TO RECEIVE KEYS. KIND OF DISRUPTIVE FOR OUR STAY. MOST COMPANIES WE HAVE STAYED WITH ALLOW YOU TO GET YOUR KEYS AND THEN LET YOU KNOW WHEN THE ROOM IS READY. ALSO ASKED US TO TAKE THE TRASH OUT ON OUR LAST DAY WHEN WE HAD PAID A CLEANING FEE.
Submitted on Mar 26, 2018
Response from Summit County Mountain Retreats
Thank you for the feedback. Unfortunately, we cannot give out keys prior to check-in. It is important that our staff have uninterrupted access to the vacation rental in order to get it cleaned on time, along with all the other vacation rentals that need to be cleaned during ski season. We understand that you may not have entered the vacation rental early, but we can't be certain that is the case with everyone so we have a standard policy across the board. We do ask guests to dispose of trash. This is a huge help to our housekeeping staff that travels across Summit County cleaning. It also helps keep cleaning costs down. Booking a vacation rental is very different than booking a hotel. Thank you for staying with us!
I've stayed here many times. Nice apartment. Hospitable, gracious owners.
Submitted on Feb 24, 2018
Went up to Keystone for opening weekend this year. Hit Keystone and Breck!! The Condo has a great location. The views are phenomenal. The location was perfect. Right next to the gondola lot where I normally park. Overall one of the best stays I've had up there.
Submitted on Nov 27, 2017
Overall, this is a nice condo to escape to. The bed was comfortable, it had a well stocked kitchen, and I could watch plenty of stuff on the TV. The WiFi was fast enough. Keystone in mud season (between Summer and Winter) is pretty boring with a lot of places closed until Winter. But it was quiet and that's what I wanted. I enjoyed my experience. Especially the fireplace.
The one knock against it is the TV in the living room is mounted too high. My neck would hurt if watching the TV for any length of time.
Submitted on Oct 16, 2017
Great location. Property was clean and provided everything we needed. Pool was closed at the time but we were able to use another location close by. I would stay here again.
Submitted on Oct 2, 2017
The room was perfect for our stay. It had all items that we needed while we were in the room and all the information we needed about the area so we could get out and enjoy the area. Would love to stay again!
Submitted on Sep 11, 2017