I came to Keystone for a reset after recently retiring. The stay was heaven on earth! The property was exactly as described and the area was quiet and peaceful. The management checked to make sure everything was acceptable or if I needed anything addressed. I can't wait to come back!
Submitted on Apr 7, 2024
Response from Summit County Mountain Retreats
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Loved being close to skiing
Submitted on Apr 1, 2024
Response from Summit County Mountain Retreats
We are happy to hear that you enjoyed the location of this property.
Allowed to check in early which helped the kids get ready in the room for their hockey games vs the parking lot. Great location and fantastic stay.
Submitted on Jan 24, 2024
Response from Summit County Mountain Retreats
We are so happy you got to enjoy the pond hockey tournament and this property!
The unit was beautiful but had a few issues. First, it is backed up to the main road and there is no curtain to block the entire patio door that overlooks the road. Second, there was no place in the master bedroom to unpack and put your clothes and only a very small closet. Third, the bathroom lighting is very dim and difficult to put on makeup. Fourth, there was no hair dryer. Finally, the water filter in the fridge needs to be changed. If these things could be rectified then it would be a perfect place to stay.
Submitted on Jan 16, 2024
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback! We do love to hear feedback like this so we can pass it along to our teams here as well as owners so we can make every unit we have the best! We will be sure to pass along your first points to the owner of this property as well as get a new hair dryer in the unit and have our maintenance team stop by for the fridge filter!
Very nice clean place. Cozy with fireplace and a very convenient location with shuttle stop right behind it. Only drawbacks were no table for eating/gaming and the back glass doors had no coverings so felt a little exposed as it backs up to a street. Otherwise perfect for what we needed for 3 people.
Submitted on Dec 30, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
The property description was very accurate. The property was spotless and very well decorated. Location was perfect. Close to everything I needed. The rental process was very easy. My only complaint was that the mattress was not very comfortable, and the kitchen sink was missing a stopper so I could not hand wash dishes. I would highly recommend this unit.
Submitted on Sep 29, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
If you don't need clothing storage and only have 1 vehicle this is the place for you. Closet was very small and cramped with vacuum, fans,etc. and there was no dresser to put clothes in so we used the extra twin bed to keep our suitcases opened. Even tho we were there with minimal other renters, we could not use the empty parking spaces (including 2 marked visitors) for a few hours during the day. Disappointed the management refused to be flexible.
Submitted on Sep 9, 2023
Response from Summit County Mountain Retreats
Thank you for your review and feedback. Unfortunately, parking is managed by the HOA and they are very strict with only allowing one car per unit.
We rented this unit for our parents to stay near us and they had a great experience. The condo had everything they needed and the views are outstanding.
Submitted on Aug 12, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
A group of girlfriends and I rented individual condos for a long weekend. The off-season prices were really affordable and allowed us each to have our own space. The condo was clean and the bed was extremely comfortable (which is rare). The pictures make it look a lot bigger than it really is, but there’s definitely more room than you’d get in a hotel. I would recommend this property to anyone looking to go to the Keystone area.
Submitted on Jun 8, 2023
Response from Summit County Mountain Retreats
We are happy to see you are your friends enjoyed your stay!
Our small family really likes the “New Seasons” part of Keystone, we used to stay in River Run village, but now prefer to be in this area since it’s a little more secluded/calm. We’ve stayed in an adjacent condo in the same building last year, and loved it. This condo (1887) was set up pretty similar, and my only complaint would be that it was absolutely filthy when we checked in. The dishwasher has melted cheese all over inside, and all the dishes and cups were dirty (probably because of the melted cheese in the dishwasher). There was gummy/sticky substance all over the stove and counters, the toilet and bathtub had dirt rings in them, and the pull out bed in the living room had food and crumbs in it (so we didn’t use it). I spent the first hour of our stay cleaning, my wife wanted me to get a different room. This is a great room, love this area, it just needs to be cleaned.
Submitted on May 31, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review, we will be sure to follow up with our teams here about these concerns!
We stayed 3 night and everything was great for lodging and amenities.
Submitted on Apr 9, 2023
Response from Summit County Mountain Retreats
“We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.
The unit itself is perfect for two people. Great location and nice unit. But, issues with poor property management. We arrived at 3:00 to find the lock codes do not become active until 4:30 and we hadn’t paid the extra money to “arrive early”. Then, the trash from the previous occupants was all still in the unit. The tv remote had dead batteries. No laundry detergent. And only one pot of coffee (12 cups) provided. So bring supplies. We texted with the property manager who said they’d bring batteries and detergent, but they never did. So bring your own supplies or head to the grocery store.
Submitted on Feb 13, 2023
Response from Summit County Mountain Retreats
We appreciate you taking the time to share your experience with us. Our check in time is 4:30 and yes, access codes do not become active until check in time. We appreciate your feedback about our service as it helps us improve.
The condo was very nice. We love the location and typically stay at The Seasons At Keystone. The management company was not responsive to a request for a flat sheet for the bed. No extra sheets in the unit. We contacted multiple times and was told they would bring the sheets but never arrived. We were told on our initial request that we could come to their office to get it after I had advised them that we were a day late getting in due to weather. The condo was great. Communication with the management company was not.
Submitted on Jan 25, 2023
Response from Summit County Mountain Retreats
Thank you for taking the time to give us an honest elevation of your stay. We have looked into our text communication and see that our team did respond and gave options to have it delivered or picked up, we never heard back on that request until late in the evening and our team offered assistance again. We are sorry for any confusion.
The seasons #1887 was perfect for the 2 of us. Clean, comfortable, and conveniently located we truly enjoyed our stay. The complex itself was very nice and well maintained. The hot tub area was a welcome addition after a long day on the mountain. Hot tub, fire pit, grill, heated patio and clean warm restroom facilities. The shuttle picks up within a few short steps from the door. Would stay here again and would recommend
Submitted on Jan 16, 2023
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
The condo was beautiful and had everything we needed for an eight-day stay. The location was great. I could walk to Lakeside village, River run, and Keystone Gulch Trail. Our front sidewalk was shoveled after two snowfalls. Reservations and check in was easy. We have rented from SCMR twice now and will do so in the future.
Submitted on Dec 30, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
This condo was super clean when we arrived, we loved the charm and the newness of the space. Overall it was a great stay for our family!
Submitted on Nov 29, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!
We really enjoyed our stay. The condo and all its furnishing look new. It had everything we needed for a comfortable stay. Nice walking trails along the river. Love the location.
Submitted on Oct 12, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!
This is a wonderful place to stay. Definitely needs some attention on cleanliness and updates. However, this is a great location and a nice place to stay.
Submitted on Sep 25, 2022
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! We appreciate our guests and recognize there are many options in the marketplace. Thank you for your honest opinion. We hope you’ll give us another chance to show you that we have improved. Don’t hesitate to call if there is anything we can help you with in the future.
My son and I stayed here for a long weekend of skiing. The condo was very clean, had everything we needed and was in a great location for skiing in Summit county.
Submitted on Apr 4, 2022
Response from Summit County Mountain Retreats
We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
The home was easy to find. Check in was seamless. The home had all needed conveniences.
Submitted on Mar 19, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
One bedroom condo, everything you need for a ski trip!
Submitted on Mar 14, 2022
Response from Summit County Mountain Retreats
Thanks for leaving us a review.
Perfect location for our 4 days of skiing at Keystone! Also just a few stairs away from the shops and ice skating at Keystone Lake. Size of condo was perfect for our family of 3... and well equipped with everything needed to cook while there.
Submitted on Mar 13, 2022
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Very clean & nice place
Submitted on Dec 30, 2021
Response from Summit County Mountain Retreats
The team here at Summit County Mountain Retreats is thrilled to receive such a great rating, thank you.
We had a wonderful experience from beginning to end.
Everything was very easy and convenient.
Submitted on Dec 29, 2021
Response from Summit County Mountain Retreats
We are thrilled to have you as part of the SCMR family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
This new build was perfect for our little family of 3. It was very clean and had everything you could possibly need. The great location was a nice surprise. It’s right on the main paved trail that can pretty much get you anywhere in Summit. Thanks to the bridge they built you’re also able to walk right out of your door and down to Keystone Lake where there are restaurants and paddle boat rentals...we took advantage of both. We’ll definitely be looking to rent this exact place next summer!
Submitted on Sep 23, 2021
Response from Summit County Mountain Retreats
I appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
This is a very nice little condo. The location is great in the summer and it was super clean. There were a few little construction details on the back deck that were unfinished. Also, we enjoyed having the bedroom windows open at night to enjoy the cool air, but, the sprinkler system would kick on about 5:30 am and spray water in the windows. :) Everything was well stocked and we really enjoyed our stay!
Submitted on Aug 31, 2021
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. We are so sorry to hear that the sprinklers are hitting this window. We will contact the building home owners association about this. Hopefully those sprinkler heads can be adjusted a few inches in another direction. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
Great condo. Everything is new. Very Clean. Loved our stay.
Submitted on Aug 24, 2021
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.
We had a great experience staying at this property within The Seasons at Keystone during our summer trip to Summit County. The property is cozy and well-planned for a young family or a couple looking for a clean and quiet place to stay. The reservation and communication was easy, and the property fully met our expectations. The unit was decorated well and stocked with the essentials, which was afforded us the option to cook during our stay. From the property we discovered trails and a trout-stocked lake nearby for short outings, and the paved bike path was a winner for walking, jogging and of course cycling. We look forward to returning during the winter for a ski trip and again next summer!
Submitted on Aug 8, 2021
Response from Summit County Mountain Retreats
We are glad to hear that the surrounding area provided plenty of activities for these guests to enjoy during the summer and the communication from our company facilitated their stay. We hope to host them again in the Winter and Summers to come!
Enjoyed our stay at this new, beautiful decorated condo, right next to biking and walking path. Condo has everything you need, and very comfortable bed/sheets, and ideal quiet location. Can’t wait to come back to visit.
Submitted on Jun 28, 2021
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and found the unit to be beautifully decorated. The location is prime and we are so happy that you found it to be quiet and peaceful. We hope to have you back soon as a guest of Summit County Mountain Retreats.
Beautiful condo, great location
Submitted on Apr 14, 2021