A: We do not coordinate weddings, but if you are looking to save a lot of money on the exact same lodging that our competitors bundle in their “wedding packages”, then compare the price of a competitor’s wedding package to the total price of booking everything a la carte. When you do the math, you’ll find out you’re paying a premium just to purchase everything together in a package.
We do offer a 10% discount to brides, grooms and their wedding guests. Simply send us an email with the bride and groom’s full names and the date of the wedding and we’ll set up a promotion code that you can share with your guests. Just enter in the code while booking directly on our website to get the discount. There are few restrictions (if you’re getting married Christmas Day we can’t offer a discount) and those will be shared with you after you’ve contacted us.
If we can accommodate your request, our manager will contact housekeeping to put your cleaning either at the end or beginning of the cleanings for the day. Due to the complications this causes with our housekeeping schedule, we do charge a fee, but rather than charging you for an entire extra day we only ask that you pay for the extra time that you need. To check in at 1 p.m. the fee is $20, and at 10 a.m. the fee is $35. To check out at 2 p.m. the fee is $20, and at 6 p.m. the fee is $35.
If your stay is four days or longer, upon request we will refresh your towels at no additional charge. Towel Refresh services take place between 10 a.m. and 5 p.m. daily.
If you wish to have additional cleanings, we offer Light Cleans and Mid-stay Cleans. We will be happy to arrange this at an additional cost and with at least 24 hours notice. (This service may not be available during the high season.)
We realize that sometimes unforeseen circumstances arise. If you contact us and describe your extenuating circumstances (e.g., lost job, illness, injury) we will attempt to re-rent the property to another person. If we are able to re-rent the property then we will refund that amount to you minus a 30% administrative fee.
We offer travel insurance through CSA Travel. This optional coverage cost 6.95% of your total reservation and we strongly recommend purchasing this coverage to help protect against unforeseen circumstances.
Most of the properties we manage do not have a telephone. We have found that virtually every rental guest has a cell phone and land lines are rarely used.
We also price our properties based on market demand. If a property has a small gap between two reservations, we may drop the price so as to fill that gap. We don’t try to set the market. We believe it is our job to understand the market and price accordingly.
In the event you need emergency assistance due to your negligence (late night forgetfulness due to consumption of adult beverages) we may assess a trip charge. We don’t like getting out of bed at 2 a.m. to help someone figure out how to use their keycard.
Visit the Lift Ticket section of our website for more information on how you can get the best prices.