Gateway #5072

We will never use your company again

Anonymous - Posted: 10/25/2024

Thank you for your review. This guest attempted to conceal a dog in their unit that our company states are not allowed in our rental agreement that the guest agreed to. The unit has been deeply and thoroughly cleaned after their departure.

Summit County Mountain Retreats staff

We loved this place and loved working with Summit County Mountain Retreats. We use them every time and will continue to do so. We had an unfortunate accident and had to extend our stay. The management went above and beyond helping us find a place to stay at the last minute and gave us a discount and even a bottle of wine. They are also so accommodating and always very quick to respond.

Anonymous from St. Joseph - Posted: 9/15/2024

We're thankful that we were able to help you extend your stay and are happy to see that you enjoyed the property! Thank you for your kind review!

Summit County Mountain Retreats staff

Room was clean and great. We stay a week and never drop off towels, or really dealt with anything during the visit. Pool needs a real pool company. Dogs barking wake me up in the middle of the night every night

Anonymous from loveland - Posted: 6/24/2024

Thank you for your review! we will be sure to pass along your pool and animal feedback on to the HOA!

Summit County Mountain Retreats staff

The room has a sign that says....Eat Sleep SKI. That perfectly describes what I did. It was also great to sit in the hot tub after skiing each day to relax those sore muscles. It met all of my needs and the staff were very helpful also.

Anonymous from Statesville - Posted: 2/17/2024

Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.

Summit County Mountain Retreats staff

We enjoyed this room overall. The kitchen amenities were good; we used the hotplate and electric kettle. Great TV channel options and solid wifi. Access to garage and through lobby were easy.
The pullout mattress was not so great and room lighting was on the dark side.

Anonymous from NA - Posted: 1/8/2024

Thank you for your review!

Summit County Mountain Retreats staff

Very comfortable and convenient condo for my solo trip. Perfectly located for skiing at Keystone or short drive to all other nearby ski areas. The underground parking garage and elevators are a HUGE benefit during winter months. Unit was as advertised. Large King Bed was very comfortable with many large pillows. Convenient location with quick access to local great restaurants and stores.

Anonymous from Ave Maria - Posted: 12/24/2023

Thank you for your review!

Summit County Mountain Retreats staff

The directions to the place were convoluted. I drove in during a snow storm when road signs were covered in snow and most of the town seemed like a one way, so don’t make a wrong turn or you’ll end up doing laps. The condo is situated above with parking behind the gateway beer and grocery store, and at no point was this made clear. The check in office was also a different address a block or so down the road, again not helpful in the instructions.

The room was a clean, quaint little environment with everything you needed. Very isolated from everything though. I unfortunately became extremely ill with altitude sickness and had to make a quick descent, the company had no flexibility in refunds or partial refund for situations liked this that can life threatening, even with a doctors note. I ultimately ended in a Denver ER. Consider offering trip insurance, additional fees for refund options, etc especially if this is a common thing like everyone said. This only added more stress to an already super stressful situation.

Anonymous from John McMillan Rd - Posted: 12/9/2023

Thank you for your review and feedback. We provide detailed instructions in our guestbook sent to every guest, as well as the address, and finally we are available 24/7 to assist guests with check in issues like this. This guest did have to leave early and did ask for a refund, but per out rental agreement this is outside of our control and we were not able to provide a refund, however unlike this guests review, we do offer travel insurance in our rental agreement that would cover situations like this, this guest however denied this added insurance.

Summit County Mountain Retreats staff

Rented this same room 2 years ago, so was very happy to be able to get it again. The only thing I forgot was it was on the side of the highway, so it was noisy if you wanted the windows open. Other than that, it was perfect for us. Just wanted a few days away. This is a great location. Room is clean and comfortable.

Anonymous from Omaha - Posted: 9/26/2023

Thank you for your review!

Summit County Mountain Retreats staff

A wonderful place to stay ! Perfect location clean and comfortable and well stocked kitchen . Hummingbirds so fun to watch it would be a great place to have a feeder. Code and check in all worked very smooth , great access to bike trail and golf course . Only negative would be ants and maintenance on the back patio . Would definitely return ��

Anonymous from Loveland - Posted: 8/2/2023

Thank you for your review and feedback!

Summit County Mountain Retreats staff

A++. Painless and awesome.

Anonymous from Northglenn - Posted: 8/1/2023

Happy to hear you had a great stay.

Summit County Mountain Retreats staff

The unit itself was great, perfect for 2 people.
The common areas were a little dingy. The pool area had a weird smell and there were lots of dead bugs in the pool

Anonymous from CHEYENNE - Posted: 7/31/2023

We are glad you enjoyed the unit. We will pass along your feedback about the common areas to the building managers.

Summit County Mountain Retreats staff

This rental was perfect for my husband and I. Staff was excellent and very accomodating. We had no issues with our rental unit. Great location and walking distance to many restaurants and shops.

Anonymous from BELMONT - Posted: 4/27/2023

Thank you for your review and we are so happy to see you got to enjoy your time here in Summit County.

Summit County Mountain Retreats staff

Very nice studio with 5 min ski shuttle to gondola. Room as described cozy fireplace & great bed. Pool/ jacuzzi area convenient & can get crowded. underground parking amazing & let us keep car during day after checkout. very much appreciated! will stay again!

Anonymous from Mequon - Posted: 4/3/2023

Thank you for your review!

Summit County Mountain Retreats staff

The accommodations were very nice. The lobby area with the fireplace and seating was fantastic. The pool and hot tub were good. We rented our skis from Breeze ski rentals, which is conveniently located in the building. Lots of walkable food and beverage places. The indoor parking is fantastic especially when it snows 8" overnight. We had an issue where we had to call the service number, someone answered righ away and was able to help up very quickly. Over all it was a great time.

Anonymous from NA - Posted: 3/31/2023

Thank you for the great review! We can’t wait to have you back at Summit County Mountain Retreats.

Summit County Mountain Retreats staff

The 4:30 check in is too late. The 10:00 a.m. check-out is ridiculous, especially for a ski resort. The people above us decided to what sounded like where their ski boots around the room till 1:00 a.m. and starting again at 6:00 a.m. . The whole place smelled like pot but that's Colorado.

Anonymous from BROOMFIELD - Posted: 2/8/2023

Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. Our check in and check out times are standard in the industry we operate in and are available to see prior to booking.

Summit County Mountain Retreats staff

Rented a room for a concert in Dillon. Easy check in and out and close to a lot of cool activities. Will rent again if I'm in the area.

Anonymous from Thomson - Posted: 10/11/2022

Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!

Summit County Mountain Retreats staff

My wife and I stayed here three nights and this unit worked out great for us. The descriptions were all completely accurate, no surprises, and everything worked well (TV, AC, wifi, windows, bathroom, coffeemaker, etc). The covered parking is a plus. We'd definitely stay here again.

Anonymous from Littleton - Posted: 6/26/2022

We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.

Summit County Mountain Retreats staff

This was my 2nd stay at Gateway #5072 and it was just what I needed. I've lived in Colorado for over 50 years but moved out of state 4 years ago. When I come back it is to ski and not waste time. I love that the shuttle stops right in front of the building. After a full day of skiing, it's nice to soak in the indoor hot tub and relax the knees and muscles. The room is not large, but since I'm alone, the room suites me perfectly. The kitchenette allows me to fix simple meals quickly and have plenty of time to rest up for the next day on the slopes. I will be back in the future.

Anonymous from Statesville - Posted: 3/27/2022

Thanks for giving us a perfect rating and for recommending our rental to other travelers. We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!

Summit County Mountain Retreats staff

Gateway condos areclose walking distance to River Run Gondola. #5072 was an excellent choice for myself and friend. King size bed was very comfortable. The sofa did fold out to full size but bed if needed, but we did not use it. The blinds in the Window were nice but do need a new rod to be able to open. And close them conveniently. Overall this condo was perfect.

Anonymous from Tahlequah - Posted: 3/24/2022

Thanks for the awesome review, Deborah! We work hard to meet your expectations, and we’re happy to hear we hit the mark. Come back and see us soon.

Summit County Mountain Retreats staff

Awesome

Anonymous from South Bend - Posted: 1/31/2022

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Summit County Mountain Retreats staff

Property was as described , very clean, nice mattress , great location, great price, perfect for a couple. great brewery and coffee shop right down stairs, ski bus right out front takes you to River Run.

Anonymous from Greeley - Posted: 1/14/2022

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

Summit County Mountain Retreats staff

Great location, very comfortable, clean! I was extremely satisfied with our stay and we would stay here again.

Anonymous from Clarksville - Posted: 12/19/2021

We are incredibly grateful that you took the time out to leave us a 5-Star review and that you enjoyed your stay. We hope to see you again!

Summit County Mountain Retreats staff

This place is amazing! It has everything you could need in a condo. It’s clean, well maintained and very cozy. The fireplace is a huge bonus after a long day on the slopes as well as the hot tub and pool inside the building. The heated parking garage is fantastic with ski storage just steps away from your vehicle. The Gateway has quite a few amenities such as a Cafe, and nice little coffee shop and liquor store/ convenience store near the lobby. And it’s only a 5 min walk to Dercum Square or take the free bus straight to River Run Gondola.

The only issue we had was our garage code didn’t work upon arrival but a quick phone call to Sally, and it was resolved in minutes. SCMR is a great management company, I’ve used them in the past and customer service is top notch! Can’t wait to stay here again!

Anonymous from Inola - Posted: 11/30/2021

We are thrilled to have you as part of the SCMR family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! We have investigated the issues with the garage code and the HOA is having some connectivity problems, we are happy Sallee was able to help you during the process!

Summit County Mountain Retreats staff

We we’re only in keystone for a wedding so we didn’t spend much time in the unit but it was clean and very easy to check in.

Anonymous from Oconomowoc - Posted: 9/20/2021

Thank you for staying with us. We are grateful that you chose our company.

Summit County Mountain Retreats staff

everything was clean and in great condition. Plenty of room for the two of us. Great location with the Haywood Cafe and the Snake River Saloon just steps away. Property Mgnt very helpful.

Anonymous from Henderson - Posted: 9/8/2021

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about our property in Summit County.

Summit County Mountain Retreats staff

Condo was well equipped and large. Well stocked with towels. Some issues getting into the unit before and during stay. Couldn't reach a person at Property Management Company. (They eventually called back). Would stay again. B+

Anonymous from Denver - Posted: 8/31/2021

We are so sorry to hear about your negative experience. Please know that It is our goal to help our guests enjoy their stay. That is why we operate 24/7 and have a large staff to assist our guests with various issues. Our staff generally does a great job when returning missed calls from guests and can do so in a timely manner, so it is strange that this happened. We extend our heartfelt apologies for any trouble this guest experienced gaining access to the property. We hope that you come back to see how we are improving. Thank you for your feedback! We will use it to grow our business. All the best.

Summit County Mountain Retreats staff

Surprisingly well-equipped little studio condo - plenty of dishes, toilet paper, paper towels, decent towels & bedding, comfortable bed & convenient location with a coffee shop & brewery in the building. It was a hot summer night, so like most Summit County condos, underperforming or no AC so it was a little warm (fans helped) but road noise was pretty loud with the windows open. Super easy contactless check-in & checkout

Anonymous from Golden - Posted: 7/21/2021

Thank you for leaving a 5-Stars review. At SCMR, we continuously strive to serve you better. Please keep in mind that we offer 24 hour assistance for guests. If guests ever run into issues please call our office directly and we will send a staff member out for assistance. We apologize about the underperforming air conditioning, had we knows about this during your stay we would have sent someone to the unit immediately. We hope to see you again soon!

Summit County Mountain Retreats staff

Good place to stay. Close to everything.

Anonymous from Sugar land - Posted: 4/17/2021

It's good to hear that these guests had a great trip and enjoyed the location of the unit. Thanks for staying with us!

Summit County Mountain Retreats staff

The location was great, the check-in process easy, the bed was super comfy, we enjoyed our stay.

Anonymous from HAM LAKE - Posted: 3/23/2021

I was expecting something a bit more polished but overall the room was comfortable quiet and clean.

Anonymous - Posted: 3/19/2021

Appreciated the quality of the stay

Anonymous from Benton - Posted: 3/3/2021

We are happy to hear that you appreciated the quality of your stay with us. Thank you for leaving us a positive review.

Summit County Mountain Retreats staff

This VRBO was the perfect solution for my first snowboard trip out west. Fairly priced and a great location. I would book again.

Anonymous from Lakewood - Posted: 2/9/2021

Great location, easy access to ski lifts. Great extras, discounts at ski rental.

Anonymous from San Antonio - Posted: 1/30/2021

This unit was comfortable with nice furniture and amenities. The lodging is close to the ski area and on shuttle routes. Only suggestion is to provide a map on how to walk to base areas. With ski boots and gear it was tricky, there is a wetland area between the lodging and the base area we were going for. Walking routes to the base would help. Lodging staff very helpful I called once for help operating the fireplace and they responded several times but I was too busy skiing at that point :) Would definitely recommend this rental. Thank you!

Anonymous from Fort Collins - Posted: 12/24/2020

Absolutely perfect! We had to quickly change plans, and we are SO thankful we were able to book here. It was beautiful. Centered right in the middle of restaurants and local outings. Sarah was a phenomenal help. She made it so easy for us to decide the day of that Summit County Mountain was where we wanted to stay. We even extended our trip an extra day!

Anonymous - Posted: 10/26/2020

What a pleasure to host! We look forward to being of service again for any stays in the Keystone area.

Summit County Mountain Retreats staff

Clean,comfortable, covered and heated parking was very nice.

Anonymous from CARTERVILLE - Posted: 10/19/2020

This rental was very clean, just as described, and was a great little getaway place.

Anonymous - Posted: 10/1/2020

Great space, convenient location, easy access.

Anonymous from HOUSTON - Posted: 3/3/2020

Great 1 bedroom studio. Very clean and exactly as advertised. Rental company was very responsive and helpful.

Anonymous from Auburn - Posted: 3/2/2020

Cute, charming little condo with everything we needed! It was updated and clean, loved the fireplace, comfy bed, fully stocked kitchen. It was easy to access the condo too, and it was super close to keystone village.

Anonymous - Posted: 2/20/2020

The condo was very cozy and just as described. It had all the necessary things we needed to make a good breakfast before heading out on the slopes. We definitely enjoyed relaxing in the hot tub after a day of skiing. IT was small but the perfect size for just the 2 of us and could fit 2 more with the pull out couch.

Anonymous from Downers Grove - Posted: 1/29/2020

The space was just enough for the 4 of us and very clean and organized. It did not have a smell of overly sprayed rentals.

Anonymous - Posted: 11/12/2019

Keystone was the perfect location outside of busy Breckenridge. This lodge was quiet, beautiful, comfortable and well-stocked. We will definitely return! Thank you!

Anonymous from Colorado Springs - Posted: 9/24/2019

It was clean and comfortable. Deco was cute. There is a cafe downstairs which is convenient. Pool was nice, cool set-up. Didn't need to contact anyone but I bet they would've been helpful. Only thing was no deadbolt or chain on the door and my 2 year old was able to open the door.

Anonymous from MARLOW - Posted: 7/31/2019

Small but provided everything necessary. Very nice.

Anonymous - Posted: 7/30/2019

It was a very enjoyable and comfortable stay.

Anonymous from Pineville - Posted: 7/29/2019

Really comforting and enjoyable.

Anonymous from Estes Park - Posted: 6/18/2019

This condo worked out very well for us! It was my husband and I and our 6.5 month old baby. We got there late at night after both a flight and rental car delay, so having the parking garage and the condo entry by keycode was a huge help. The location was perfect - my husband skied at Loveland and A-Basin, while the baby and I hiked and shopped around Keystone, Dillon, and Silverthorne. Having the cafe and saloon in the same lot worked out well...great food, too! The first night I had the baby use the hide-a-bed, but in the morning I discovered that the mattress seemed to be the only thing that could use a little upgrade. The carpet and rug were so clean and soft that we actually made the baby's bed on the floor the nights following. The bed and pillows were super comfy! The bathroom was clean and nice sized. The kitchenette was helpful - the sink and fridge definitely came in handy.

Thanks for a great stay - we'll be back!

Anonymous from COLUMBIA - Posted: 4/24/2019

Nice room , but had to cut it short by 2 nights due to the Blizzard arrival...maybe more skiing next time. We had to go to avoid the Blizzard on the plains driving back to Florida !!

Anonymous from SUN CITY CENTER - Posted: 4/14/2019

Great, convenient condo with all basic necessities for a ski trip. We are not needy travelers and used the condo mostly for sleeping, and were gone all day on the ski hills, so we didn’t need any of the amenities of the building, but it looked like it had a pool, etc. The shuttle services conveniently picks you up at the front door. Covered parking was also convenient since it snowed non-stopped every day, so it was nice not having to clean the car. Room was spacious.

Anonymous from Buffalo Grove - Posted: 3/19/2019

It was clean, and the staff was friendly and communicative.

Anonymous - Posted: 2/25/2019

Nice place!

Anonymous from Mooresville - Posted: 2/21/2019

Everything here is tip top shape and everything that was needed was here. My son and I crashed every night in the most comfortable bed. WE WILL BE BACK!!

Anonymous from Washington - Posted: 1/23/2019