The rental worked very well for our family of 10. There was plenty of room and it was great having two living areas. The beds were comfortable and we were very happy having two king size beds, and a queen for the adults. The kitchen was large and well stocked.
We thought the view toward the slopes was quite beautiful. We were so happy to have parking for the 3 vehicles that we had - a real plus. It was not quite as convenient as being right by the slopes and not having shuttle service, but driving to the River Run parking was not really a problem. The photos showed that the unit had a grill, but there wasn’t one, so if that is something you want be sure to check with management first.
Submitted on Mar 31, 2024
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We apologize about the grill, that was something recently the HOA made unavailable for all properties in this area. Please let us know what we can do for you in the future.
The only negative was the driveway. It was pure ice and made it very difficult to get cars in the garage.
Submitted on Feb 27, 2024
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
Perfect location beautiful house. Plenty of space for all. Kitchen was perfect gathering place. Heated garage made for a warm car in the morning. Will definitely stay again.
Submitted on Feb 17, 2024
Response from Summit County Mountain Retreats
Thank you for your review, we cant wait to have you back!
Beautiful home. Satisfied all of our needs
Submitted on Feb 16, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
This property is a 10/10 for us! It is exactly how it is listed and accommodated 8 of us so well. The guide sent with the rental property was beyond helpful and communication was great! I highly recommend this property to anyone who is visiting the Keystone area!
Submitted on Feb 13, 2024
Response from Summit County Mountain Retreats
On behalf us all of us at Summit County Mountain Retreats, I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Perfect for our family reunion/ski week in Keystone. Very comfortable, with all the amenities, the fireplace and hot tub were real hits. Great directions in the online guestbook.
Submitted on Feb 10, 2024
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
We had a great stay. The townhome was comfortable, and had a lot of nice areas to hangout and get warm after a long day on the slopes.
Submitted on Jan 16, 2024
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
We loved the property. It was beautiful, new, and clean. The kitchen was well supplied, and the beds were very comfortable (+1 on the sheets!). The location was perfect, and the view was incredible. Everything about the property itself was wonderful. I really wish I could stop there,
But....
The "private hot tub" didn't work while we were there. Maintenance came to service it after our arrival. The next day, we went to use it, and the water was cold with no power. I called Maintenance, they said they would get it fixed by the next day. So imagine my surprise when the next day, same problem. I called again, was told they were really busy and would try to get it by the next day. We're now 3 nights into a 4 night stay with no hot tub.
So, Maintenance didn't fix the problem when they said they would, and never contacted me to let me know what was going on. I called them twice on separate days with no response other than "we're really slammed".
Please address this serious lack of response and communication...we never got to use the hot tub because of it, and it makes me wonder how quickly maintenance would respond for more serious issues like water leaks or lack of heat. I really wanted to leave a perfect review for this wonderful townhouse, but the lack of response from Maintenance after two phone calls is a serious problem for me. I hope that management can correct it for the next customer.
Submitted on Jan 13, 2024
Response from Summit County Mountain Retreats
Thank you for your feedback! We are happy that you had a good experience overall, but we are sorry to see that you are upset about the hot tub malfunctioning. We have addressed your concerns by contacting an outside company to fix the hot tub. We hope that you come back to see how we’ve implemented your feedback. Thank you again for your review, and we look forward to seeing you soon!
We loved this place! The kitchen was stocked with everything you could need, it was beautiful, they had different thermostats in every room so everyone could control their own temperature, etc. we will definitely be back! Great price and great experience!
Submitted on Dec 11, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
The home was very spacious and plenty of room for our group of 7 adults. The kitchen had lots of counter space and all the equipment we needed to cook two complete meals each day. I really liked that there was room for us to all gather together but we could also spread out and have some privacy. The location was perfect and we had stunning views from the windows. The Summit staff was in text communication to make sure our needs were met. Very happy with the property!!
Submitted on May 4, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review and we can't wait for you to visit again!
Great except our pick-up a Dodge Ram 4door, short box would not fit in the garage. for that reason alone we would not rent again.
Submitted on Mar 27, 2023
Response from Summit County Mountain Retreats
Thank you for you honest review, guest can always give us a call ahead of time with any parking questions so we can make sure their stay is the best it can be!
We had a wonderful stay. The house was incredibly HOT - you have to have the windows open at night. Also please note there are three sets of stairs so be ready to be walking amongst the floors. I can't imagine a better view of the mountain than this townhome.
Submitted on Mar 7, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Summit County Mountain Retreats is great to deal with ... seamless check in and great communication. Lots of pros ...the home is beautiful, great views, comfortable beds, great showers, each bedroom is on a different level for maximum privacy. Cons for us was proximity to shuttles and too many stairs (4 levels). Place is well stocked except could use some more silverware. Overall, pros outweighed the cons and we would stay here again.
Submitted on Jan 29, 2023
Response from Summit County Mountain Retreats
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.
What a great rental for our group of 10 friends! The property was spacious, well-maintained, and comfortable. The reservation staff were extremely helpful in accommodating some of our requests and we very much appreciated the good communication - thank you!
Submitted on Jan 17, 2023
Response from Summit County Mountain Retreats
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that our staff receives the recognition they deserve.
This home is gorgeous & the views are inspiring. It is warm, well-stocked, roomy, comfortable, just lovely. The only downside for us was the code didn't work to get in the house upon arrival late on a cold night! Also, there is no transportation to the slopes. But we would stay here again, a very sweet spot.
Submitted on Dec 12, 2022
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.