Used linen left on bed despite our request to leave clean linen on the bed without having housekeeping do the beds in the hope that the line.would be fresh if housekeeping didn’t have to do the work. We have stayed with summit county multiple times and learned to carry our own linen as we come for longer than typical stays. It’s always been the same story. Unfortunately most visitors have too much trust in hospitality standards and don’t take the trouble to flip on a phone flashlight, peal back the linen and examine it for multiple strands of hair on pillow cases, duvet covers and the fitted sheet. Static in fresh line can attracts strands of hair but not a half a dozen and clumps of them sometimes as was the case at our recent stay at your property, other telltale signs are the destroyed creases from linen folds in the middle of the bed while they are intact at the sides as it takes sustained body weight to destroy them. Housekeeping stretching out used fitted sheets and leaving used duvet covers is a significantly prevalent issue at facilities where management does not proactively inspect work and the laundering of linen is done in house which undermines accountability as staff simply folds used and seemingly unsoiled linen without laundering them. How donI know where to look for such lapses in service? Besides having travel a lot I have worked in the industry in top rated hotels across Europe and the US so I am all to aware of these simple steps to determine sanitary conditions of guest rooms in most settings.
Submitted on Mar 31, 2024
Response from Summit County Mountain Retreats
Thank you for writing this detailed review and providing your feedback. We take cleaning very serious here and we are gutted that we may have fallen short for your check in. I can see that this guest did report this concern to us and we were able to immediately resolve the issue by providing all new linens for them so they could enjoy the rest of their stay! We are here 24/7 if a guest ever does have a concern like this and we will always make it right!
Great communication from Summit County. The condo was wonderful and we loved the thoughfulness of all of the humidifiers in the unit so we could be comfortable and healthy!
Submitted on Jan 25, 2024
Response from Summit County Mountain Retreats
Thank you for your review and kind words!
Overall we had a good stay, 2nd year we have stayed in the same unit.
If you are skiing Keystone or A-basin, there is no better location
The home was clean,
However we did have a few issues this last stay. On our first night there was a several hour power outage. When the power came on. No internet, no cable TV and no hot water the NEXT day.
Slow response from the HOA,(Not the rental company) Poor internet, no TV for one day, no hot water for most of our 2nd day. I understand the issues were circumstantial in nature but it did put a damper on things.
The vacation rental management staff was helpful.
Submitted on Nov 13, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
As described. Comfortable and priced appropriately. Would recommend.
Submitted on Oct 24, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Great place. Thank you!
Submitted on Aug 22, 2023
Response from Summit County Mountain Retreats
Thanks for the review!
We really enjoyed our stay. Perfect location.
Submitted on Apr 27, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
the unit was vey well located and had all the amenities we needed very happy with the place even with our 2 grand daughters it was large
Submitted on Apr 11, 2023
Response from Summit County Mountain Retreats
We are happy you got to enjoy this stay with your family here in Keystone!
The location was perfect! The condo was immaculate, and it was well stocked with amenities and kitchen supplies. The property management company was excellent in that they provided us with all the information we needed to make check-in, check-out, and everything in between easy and hassle free. The only suggestion I have is to move the couch down toward the kitchen and put a chair in the living area!
Submitted on Mar 20, 2023
Response from Summit County Mountain Retreats
Thank you for your review and feedback, we love to hear guest feedback to improve in every way possible
!
Awesome
Submitted on Mar 3, 2023
Response from Summit County Mountain Retreats
Thanks for your review.
Great location and easy check in/out
Submitted on Feb 28, 2023
Response from Summit County Mountain Retreats
Thanks for your review.
Like to rent as close to the gondola as possible. Like parking under the condo. Just wish it was cheaper.
Submitted on Jan 29, 2023
Response from Summit County Mountain Retreats
e thank you for having taken the time to give us an evaluation of your stay.
Our experience at Araphoe Lodge was great! The unit was clean and well maintained. The location was amazing for us since we were walking distance to the slopes and tons of dining options. 10/10 would recommend to anyone thinking of staying!
Submitted on Dec 5, 2022
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Great property! Location makes it easy to get into the outdoors, with the convenience of restaurants and shopping.
Submitted on Sep 24, 2022
Response from Summit County Mountain Retreats
Thank you for staying with us. We are grateful that you chose our company.
Really great location
Submitted on Aug 7, 2022
Response from Summit County Mountain Retreats
Thanks for the review!
The location is perfect for anything in the village. Very clean. Comfy beds. Well-stocked kitchen. It was just the right size for 2 couples, although an actual table to eat at would be preferable. It was very warm inside, even though it was cool outside. We used the fans and kept the windows and doors open.
The big downside was that the smoke alarms went off at 3:15 a.m. With the vaulted ceilings, we could not reach them to take them down, but were able to stand on the counter and jump with a mop to reset. It took maintenance a little over an hour to get there, but they did take them all down. It was 5 before we went back to bed. I talked with at least 2 people that night and in the morning and no one apologized, which I found odd. Finally, the nice guy who came and replaced them apologized. Seemed like the first folks didn't really care too much. The ceiling around the alarms was all marked up, so it wasn't the first time this happened. The old alarms were expired, too.
Submitted on Jul 19, 2022
Response from Summit County Mountain Retreats
We are glad you enjoyed the property and everything it had to offer, until the fire alarm happened. We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. Please send us an email directly and a manager can reach out to you regarding your concerns.
I've rented (now) three seperate units in the Keystone River Run area, and this was hands down the best. Clean (they all are, really), and totally stocked for 4-5 people. The kitchen is "small" but complete. They even had a solid crockpot that we'll use next year should we return to Keystone. Everything worked - the bedroom TVs are both smart, so we were able to log into our various online accounts. Bonus! The unit looks down on the main River Run square - people watching!
Submitted on Feb 14, 2022
Response from Summit County Mountain Retreats
Thanks for taking the time to share your experience with us. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
TV in the living room was old with fuzzy picture. Showers didn't have waterproof curtains; water damage/mold between the tub and cabinet for sink. Pullout bed/couch very uncomfortable. Kitchen faucet was loose, gravity would pull the handle down and turn the water on unexpectedly.
Submitted on Feb 7, 2022
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay and for the feedback about the TV and pullout bed. I have asked our housekeeping team to ensure that shower liners are installed in the bathrooms and to remove the mold you described. I have also asked my maintenance team to take a look at the water damage and kitchen faucet. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our company and hospitality.
good location for condo in Keystone. Short walk to the lifts, shops, restaurants.
Submitted on Jan 5, 2022
Response from Summit County Mountain Retreats
We sincerely appreciate you taking the time to share your experience with us. On behalf of our entire team, thank you for allowing us to serve you.
We enjoyed our stay! The location was perfect. It was clean and had everything we needed. We would return for sure!
Submitted on Dec 10, 2021
Response from Summit County Mountain Retreats
We're happy to see that you had a 5-Star experience with us at Summit County Mountain Retreats. Thanks for sharing.
Loved everything!
Submitted on Dec 8, 2021
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a 5-star review.
Good place to stay if you are skiing
Submitted on Sep 22, 2021
Response from Summit County Mountain Retreats
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Great location, very clean, very easy check-in/out. Management company was responsive when we couldn't connect to WIFI. Short walk to the Gondola. Had everything we needed.
Submitted on Mar 24, 2021
First time staying in the River Run Village. Close walk to the gondola. The room, elevator, exit, and garage were all very close. No climbing stairs. The space was great for two or three adults or two couples. I will definitely stay here again.
Submitted on Mar 8, 2021
Response from Summit County Mountain Retreats
We are glad that this guest appreciated how convenient this unit is and that it was a great space for everyone in their party. We hope to see these guests in the future.
stayed here for a few nights with a party of 4 and it's a great location! A little dated inside with some furniture upgrades needed, but you're not going to beat the short walk to the lifts. Management company was very communicative throughout the process and provided a handy guidebook which addressed all of our needs.
Submitted on Mar 1, 2021
Sadly it was just for one night but I love the view of the village we had!
Submitted on Dec 31, 2020
Had fun time. They strived to make our stay comfortable.
Submitted on Jul 26, 2020
Friendly staff, great accommodations, love the proximity to the village.
Submitted on Jul 2, 2020
The location was absolutely perfect, the apartment was great, very clean, easily located and great communication.
Submitted on Jan 21, 2020
We had a wonderful time staying at Arapahoe Lodge. We did have a small issue and it was addressed by the staff right away. We will definitely be back.
Submitted on Jan 20, 2020
Had a great last minute stay for a quick pre-season trip!!
Submitted on Nov 18, 2019
Great 2 bedroom top floor apartment. Nothing fancy but very functional and in the middle of everything. We got locked out and were able to get back in within minutes. Had some troubles with the television but overall great spot to crash.
Submitted on Aug 14, 2019
Great location
Submitted on Apr 10, 2019
Great location close to gondola. Condo was as promised. Summit County Mountain retreat management was great to work with-provided parking access early on check in day and late on check out so we could leave car in underground parking while skiing.
Submitted on Feb 26, 2019
It was clean and comfortable, everything I look for in a good condo
Submitted on Feb 22, 2019
Our villa was in a great location and it was very comfortable for two couples in the two bedroom. The only suggestions we would make is to have benches in the locker area for the skis. It is nice to sit down on a bench to take off your ski boots when you put them in the locker. Also it would be nice to have a cleaning service clean the room during our stay.
Submitted on Feb 12, 2019
We enjoyed our stay. Condo was good size for our family of three. Being walking distance from the gondola was great for getting to and from the slopes. We used ski rental place right next to condo which saved on time carrying equipment back and forth. We enjoyed the food and shops in River Run village, especially Pizza on the Run!
Submitted on Dec 22, 2018
A very nice place to stay while in Keystone. Very close to the gondola, shopping and food. We watched the Christmas parade from our balcony. Would definitely stay there again.
Submitted on Nov 27, 2018
Summit County Mountain Retreat has been my go to company for over 5 years. They always make it right.
Submitted on Nov 24, 2018
The location was great and the views spectacular. The fire alarm started chirping at 4am which was annoying. maintenance fixed it promptly the next morning. The tub didn't drain properly while taking a shower, ankle deep in water by the end. 2 of the window shades didn't have twist rods to open and close them. I reported all of these issues, hopefully they were addressed. Great place otherwise!
Submitted on Sep 18, 2018
Communication, check in, directions, etc were very clear. I was surprised to find envelopes with rental information and keys for other properties in the lockbox when I picked up our key. That doesn't seem very secure. The property was as described and overall, we were quite satisfied and had a pleasant stay. We had a toddler with us who is crawling. Quickly discovered the floor was not nearly as clean as we would have anticipated. It had apparently been swept, but definitely not mopped. The infant's hands and clothes, and our socks were filthy. Our windows/patio looked out on the square, which was nicely decorated with lights. The construction going on in the shopping/restaurant areas was a bit distracting, but understandable--and will be very nice when finished.
Submitted on Sep 11, 2018
Great condo, was surprised it had no A/C though. Being on the top floor made it rather warm. But great unit overall.
Submitted on Sep 5, 2018
Beautiful location.
Submitted on Aug 22, 2018
This was a great location in the midst of keystone village. The condo was well furnished and the two bedrooms with a third couch sleeping arrangement was perfect for our little ones.
Submitted on Aug 14, 2018
Wonderful experience and tremendous property
Submitted on Jul 5, 2018
It was cool enough with the fans on and opening the windows. The unit was very clean and had 2 baths and 2 beds. The airbnb staff was easy to contact. A bit pricey for the cleaning fee. Nice.
Submitted on Jul 1, 2018
Located a short walk away from the slopes.
Submitted on Jan 24, 2018
This is a good property for 4 adults and 2 children. The children slept on the pullout sofabed in the living room. The mattress on the sofabed was a comfortable memory foam mattress which was a pleasant surprise.
The property was was well stocked with essential kitchen utensils though it would be have been nice to have certain kitchen pantry staples included (e.g. quality salt, pepper, olive oil, vinegar, and coffee creamer).
Items that were issues during our stay: the ski locker lock was faulty, the can opener was broken, and the lamp switch was not attached to the lamp. My son had to dig under the bed to find it. This tells me that the "make-ready" does not really do a very thorough job with checking the condo prior to arrival.
Additionally the 10 am check out time is COMPLETELY unreasonable. Even hotels allow for an 11 am departure. It destroys the the last morning's rest and does not allow for any sleeping in at all. Please match hotel policies across the nation and change this.
Overall - a good solid in the ski village rental for one of the busiest times of the year.
Submitted on Dec 30, 2017
Very clean, easy to access, and they gave us a another parking pass when we requested one.
Submitted on Oct 23, 2017
We loved the condo. We went in the mid August where it should be hot but to our surprise it was very comfortable. Being from Texas this place was a breath of fresh air. When we got there the place was hot inside but we knew that there was no air conditioning so we opened up the place and within I say 20 - 30 minutes it cooled of. I would definitely recommend this place to anyone. It was very clean, well stocked with its necessities and the balcony viewed great. This was a good place for my family and I we cherished the time and made memories.
Submitted on Sep 10, 2017
We loved looking over the square! The pool and hot tubs were very clean. The condo was perfect for my mother, my two kids, and myself. The condo could have been a little cleaner, overall it was decent, but when we arrived the trash hadn't been taken out, the floor hadn't been swept, and there was food in the disposal. We really loved our stay though and we love Keystone!!!
Submitted on Aug 17, 2017
Had a good time at the condo was clean and comfortable. There is no AC in this unit but plenty of fans. There is little AC in the Colorado high country since the lows often dip down into the 40's at night even in July/August. Was comfortable at night. The balcony over looks the village area. You will hear people down there but its not a problem. Close to shopping/dining and ski lifts. Had a great time. Summit County Retreats were good to work with.
Submitted on Jul 30, 2017
Everything was great except for not having any air conditioning. That wouldn't have been a problem as we would have loved to keep the doors and windows opened, however, that's not feasible with a toddler. No one wants to spend their relaxing time chasing a toddler on the balcony just to have the place cooled to a decent temp. That was kind of a big dea for us. We didn't know it was going to be so warm in Colorado and assumed since there are no a/c systems that it would be fine. But we were wrong. The condo was nice looking and clean except for food and crumbs under the couch (found while looking for toddlers ball that rolled under there).
Submitted on Jul 22, 2017
We had a great stay in this condo. We are a family of 6 and it fit us perfect. The kitchen was fully stocked. The location was great (could look out the balcony and watch the kids play bean bags). The whole process was very organized and I loved that I could fill out a form and new towels would be delivered the next day. This is our second time to Keystone and we loved every minute of it. We plan on staying in this condo in the future too!
Submitted on Jul 18, 2017
Enjoyed this condo
Submitted on Jul 3, 2017
We stayed in this condo for spring break and it was a great experience. Clean and well equipped with everything we needed. Very short walk to the Gondola and ski rental right outside the door. Restaurants and small grocery store in the same building. Managers were wonderful to work with with great communication.
Submitted on Mar 28, 2017
The place was exactly as advertised. I don't think we could have picked a better place to stayou. This location is perfect for anyone skiing or snowboarding keystone mountain. The underground parking garage was great,the room overlooks the village so everything is walking distance (stores, restaurants, bars,gondola). The ladies at the front office were super nice, very professional and helpful. The condo was great, the rooms were big and there was plenty of room for 6 adults to move around. One room has an attached bathroom which was great for the one couple we had. If you stay in CO and bring air up mattresses this place can easily sleep 10 or 12. The only cons we had were the couch needs replacing it was old and lumpy and the dish washer needed a new rubber seal that we didn't notice until checkout. But those are things that are easily fixable. Overall 9.5 of 10 I would definitely recommend this property and stay here again no question.
Submitted on Jan 18, 2017
The best sty ever at Keystone
Submitted on Nov 25, 2016
Stayed mid November before ski season opened. Property was very nice. Next to elevator shaft which was loud when in use.
Submitted on Nov 21, 2016
My vacation and rental experience was a great one. Condo was very clean and it was in a great location. I will definitely rent this condo again.
Submitted on Oct 28, 2016
The price was a great value for great space - two adults and 4 kids were very comfortable here. The couch and chair were a bit shabby, and the extra pillows were horrible. But the condo is probably not intended for people sitting around inside! We cooked meals easily, and got to and from our car easily and safely. The pool and hot tubs are lovely. Thank you for the easy booking and services.
Submitted on Jul 14, 2016
Clean, nicely furnished condo and lots of nearby activities.
Submitted on Jun 30, 2016
verything was great except we were not told about the pool being down and had to stress and track down your people for the solution that apparently all other guests got automatically, namely a key to another pool.
Submitted on Jun 21, 2016
Went to go skiing at A-Basin May 4th. With Keystone mountain closed, which is where this unit its, it was a ghost town. I was I think literally the only one in the whole resort community. I loved it. You may not if you don't like being by yourself.
Submitted on May 20, 2016
Had a great time in Keystone. I could definitely get used to walking to the base of the gondola!
Submitted on Mar 9, 2016
Five adults, two couples and one single, stayed here. Overall it was a perfect place for our crew. We cooked dinner at the unit 2 of 3 nights. The family/living room is not huge and wouldn't want it to be any smaller for five of us, but it was perfect. Comfortable beds and clean and you can check out what's going on in the main drag of River Run by looking out the windows.
Submitted on Mar 8, 2016
A friend and I stayed here for a conference, very good location and a nice place to stay. The management company was quick and efficient. Other than lacking a tea kettle the place had everything we needed.
Submitted on Mar 7, 2016
We loved Arapahoe! We couldn't believe how close we were to the gondola and parking was incredibly easy. The living room furniture is beginning to look a little worn out but everything was very clean and the beds (even the sofa bed) were very comfortable. We also had a lovely view of the village. We got locked out once and the management office was very quick in helping us out. Outstanding experience overall!
Submitted on Feb 21, 2016
We loved it great location great condo. My only criticism is you online ads did not do it justice. we were right in the Keystone village and could walk straight to the Gondola!
Submitted on Jan 26, 2016
This was both our first time in Keystone and our first time to rent a condo from VRBO. We were very satisfied with both. The entire process was easy and well-organized. The condo was exactly as it was described and perfect for our group of 5. The location in particular stands out as it was a short walk to the ski gondola, shops and restaurants. It was also nice to have a reserved spot in the heated underground parking garage. I'd definitely recommend.
Submitted on Jan 20, 2016
Everything that was advertised was there. The location is perfect, plenty of room for a family of 5. The condo is clean, and has everything a person needs. The heated parking is a luxury you don't realize is awesome until after you are there in 5 degree weather. SC Mt rentals was on top of their game. Everything from check in to check out is organized and works like clock-work.
Submitted on Jan 3, 2016
The location was awesome for skiing at keystone. Walk out the door and get on the gondola. Everything else was great including the price.
Submitted on Dec 14, 2015
The management company was very easy to work with. The condo was very clean and well maintained. It was convenient, it overlooks the square in Keystone. The balcony was very small though and the condo was a little dark as there was not enough lighting. The whole property was very nice and well maintained and the pool area was nice also. We would stay here again.
Submitted on Aug 11, 2015
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats. We are working with the owner to perform some upgrades in order to keep this property in top condition.
Great location. Right in River Run. Clean, welcoming. Perfect for a family of 4 or 2 couples.
Submitted on Jul 1, 2015
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats
We had a wonderful time - the condo was exactly as advertised and the location was fantastic. Everything was turn-key and made our vacation really enjoyable. We would definitely stay again!
Submitted on Feb 2, 2015
Great view, great location, Nice sized. Probably could use some upgrading in the kitchen pots, pans, and did not have kitchen hand towels or wash rags, but the unit served our purpose and we would definitely go back
Submitted on Dec 27, 2014
We've stayed here for three years and love it more each time! The updated TVs and bedding are great and you can't beat the location.
Submitted on Dec 16, 2014
Very nice. Close to everything.
Submitted on Sep 8, 2014