Dated unit and fairly tight space for 3-4 people, but location is great
Submitted on Mar 19, 2024
Response from Summit County Mountain Retreats
Thank you for your review. We are glad to hear you enjoyed to location of this unit right in River Run Village. We hope you enjoyed your vacation. We are sorry to hear our service didn't meet your expectation and would love to discuss how we can improve moving forward.
Awesome!!
Submitted on Feb 26, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
The condominium was impressive, equipped with all the necessary amenities, and its location was ideal. However, the building itself showed signs of wear and tear, necessitating some repairs. Upon our arrival, we discovered the elevator connecting to the parking garage was out of order, an issue which persisted throughout our stay. The lobby was consistently crowded every evening with individuals who didn't appear to be residents, which was peculiar. Moreover, there was an incident involving a ruptured pipe in one of the units, leading to a flooded corridor and excessive noise in the hallway and stairs.
I would stay here again with slightly different expectations.
Submitted on Jan 16, 2024
Response from Summit County Mountain Retreats
thank you for your review and honest feedback! We will be sure to pass this info along to the HOA as they manage the building it self, we can also confirm that this incident involving a pipe has been fully mitigated and fixed!
Great condo in the heart of Keystone Riverrun. My family enjoyed 3 nights here over NYE. Great management, clean and stocked with everything we needed. Location was awesome for my kids first time skiing in the mountains. Enjoy shopping, grabbing snacks, ice skating rink and dining just steps outside the door. I would stay here again.
Submitted on Jan 7, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
My family of 4 stayed here for a pre-Christmas ski trip in December 2023. The condo was roomy enough for all of us without even using the sleeper sofa. Being located in the River Run village was great for skiing, shopping, and dining. The condo was very clean, the wi-fi was excellent and quiet in the evenings. The only minor complaint we had was one of two elevators was not working during our stay, and it happened to be the one that goes to and from the parking garage.
Submitted on Jan 7, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Great location. It was very comfortable and quiet. Clean. Beds and bedrooms were amazing. our only problem was that one of the bathrooms was basically not functional, ie, the handle for the shower was detached and the parts were just there on the bath tub. We didn't use that bathroom. Other than that we enjoyed our stay
Submitted on Apr 18, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and we have followed up with our maintenance team to see that this has since been fixed!
Excellent all around experience. Walking distance to the base lifts, shopping, coffee shops and great restaurants. Beautiful and spacious accommodations. Perfect for our group.
Submitted on Mar 13, 2023
Response from Summit County Mountain Retreats
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Cute condo right at the River Run base area. We loved that you could walk straight to the gondola. Great location with shopping and dining literally steps away. Even with everything so close, the condo was quiet and relaxing. Kids enjoyed the heated pool and hot tub. Would stay here again!
Submitted on Mar 7, 2023
Response from Summit County Mountain Retreats
Thank you for your review, we are glad you and your family got to enjoy this property and your time in Keystone!
Great Location! Awesome condo!
Submitted on Mar 3, 2023
Response from Summit County Mountain Retreats
Thanks for your review.
This condo was in a great location. Super clean and very well stocked with essentials. Walking distance to river run gondola, ski rentals, ice skating rink, shops, and restaurants. Super convenient when traveling with kids. The amenities were great too. Also, Summit County Mountain Rentals team were great. I will definitely be renting one of their units again.
Submitted on Jan 29, 2023
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Great location and room was clean.
Submitted on Dec 29, 2022
Response from Summit County Mountain Retreats
Thanks for the great review!
Ski in, ski out. Great location and great condo with all amenities. Plenty of food and drinks just below you and centrally located to everything.
Submitted on Dec 23, 2022
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.
We loved everything about this place- the location, the rental unit, the cleanliness. Had a great time.
Submitted on Dec 20, 2022
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a 5-star review! Glad you had a great time.
Nice place to stay.
Submitted on Aug 3, 2022
Response from Summit County Mountain Retreats
Thank you for your concise feedback. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
This is a cute cozy updated condo is nicely decorated and suited us and our two kids well. There's a great view of the mountain and courtyard from the master bedroom window! Patio overlooks Lime restaurant's outdoor tables. Can hear live music during events when windows are open. Elevator from garage to first floor was out of order but once on first floor lobby, you could take elevator to 3rd floor. Preliminary starter supplies were missing a starter sponge for dishes. Kitchen is well-stocked with everything needed - even a pizza pan & cutter. Master bed was very comfy however guest bed had a big sunken dip in the mattress. Saunas were out of order in Dakota Lodge and Silver Mill. Buffalo Lodge jacuzzis were awesome! Convenient location to walk to many eateries throughout River Run. Grocery store next to Zuma had a good selection of essential foods and a nicely stocked ice cream cooler which kids loved. Nice to have cable and Netflix for rainy evenings. Towels provided were thick and plush, even had 2 bathrobes. Shampoo/cond/lotions had a nice botanical scent. Easy to find garage parking right by elevator since it's the off season. We walked to the gondola ride and found souvenir t-shirts in the adjacent gift shops. Starbucks was closed but there's a quaint coffee shop (Inxpot) only steps away. Kids loved the Creperie and full-sized chess, checkers, and connect 4 games. We enjoyed our stay here and have fond memories!
Submitted on Jul 11, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Providing guests with memorable experiences is our goal! I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
The rental location was perfect as you are within 200 yards of the River Run gondola each morning. The amentities are what you would expect for accomodation in this price range, TV with local cable access, microwave, stove and dish washer. The master bed is large with en suite bath that is quite spacious (his and her sinks). The guest bath has plenty of room for vacationers in the guest suite or on the fold out sofa. Large balcony is also quite nice for enjoying coffee before heading out on the slopes. The hot tub for this properly is not that large but the heated pool and hot tubs associated with the sister property are quite big and each offers plenty of relaxation after a day on the slopes. Both elevators were broken upon our arrival into the condo which was extremely challenging given we had all our ski gear and had gone grocery shopping prior to arriving in the village. Updates from the property management company were delayed by about a day so we didn't find out the elevators were out until the day following our check in. Other than that the experience was a positive one that i would recommend to friends / family. Food choices are okay in the village however we found the food options better a short drive to Frisco.
Submitted on Mar 1, 2022
Response from Summit County Mountain Retreats
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay and the unit. We completely understand your frustrations with the elevator outage. Unfortunately this is outside of our direct control and we are both at the mercy of the HOA. However, there were staff members available to help with any luggage and the ski lockers are located on the first floor for all gear to be placed in.
This condo is fantastic. This is probably one of the best ski condos we have ever stayed in. It was well appointed. The furniture was comfortable and the mattresses were BY FAR the best I've had in a ski condo. Everything that was needed was provided. Really nice stay overall. Would be nice if they had some robes for the hot tubs like some of the other rooms had but other than that, no constructive feedback to even offer. Would definitely stay again!
Submitted on Feb 1, 2022
Response from Summit County Mountain Retreats
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that our staff receives the recognition they deserve.
This condo was nicely decorated and well furnished. The location is very central to keystone and steps from ski lifts. The rental team at the office was not particularly friendly when I picked up my keys but the property was nice enough to overlook that.
Submitted on Jan 5, 2022
Response from Summit County Mountain Retreats
I appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible and apologize if you felt that our staff did not greet you with the upmost customer service that we strive for. This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We would love it if you would come back to stay with us again – we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.
Fantastic! What a wonderful condo. The beds are super comfy and the kitchen Is very well appointed. Great location right in Keystone Village.
Submitted on Nov 24, 2021
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
We had a great time in Keystone! The beauty of this charming ski village in the Summer is refreshing. Our condo in Buffalo was roomy, updated and conveniently located by eateries, shopping, a creek and hiking areas. We enjoyed our getaway immensely and would like to return and stay here again.
Submitted on Jul 18, 2021
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are glad to hear that you enjoyed the River Run Village area and you found the unit to be so comfortable and updated. You can sign up for promos on our website that might interest you. We hope to see you soon.
great location 3 minutes from the lift, comfortable condo with easy access to all the amenities in River Run village
Submitted on Mar 16, 2021
Great location. Nicely updated. Just needed some dish detergent and had no humidifier in unit at check in (but 2 were quickly provided)
Submitted on Feb 18, 2021
Response from Summit County Mountain Retreats
It is our goal to help our guests enjoy their stay. That is why we operate 24/7 and have a large staff to assist our guests with various issues.