Disappointed in some of the amenities and furnishings.
Condo in Keystone
Toilet paper holder broken.
Towels-none for hot tub and clean towel policy is not customer friendly.
Pots and specifically pans for cooking are inferior, potentially unhealthy and certainly worn and need to be replaced.
No dresser in bedroom and no place to put clothes-great for 20 something’s and horrible for those of us that expect comfortable living arrangements.
Broken cutlery
Chipped plates
Parking space in garage is worthless for anyone driving a pickup truck.
Wi-Fi horrible
No TV instructions
Chair in bedroom is worthless and takes up space that could/should be used for a chest of drawers
No patio furniture while all other units do have patio furniture.
Bed not comfortable and movement sensitive
Pillows were extremely large and uncomfortable to try and use while sleeping.
Submitted on Mar 22, 2024
Response from Summit County Mountain Retreats
Thank you for you review. We are always here to help our guests when they have issues like this during their stay, but only if we are notified about them and know about them. We will be sure to follow up with our teams here to make sure all of this is attended too!
Very clean, updated one bedroom close to the bus stop at Keystone highly recommend it
Submitted on Feb 18, 2024
Response from Summit County Mountain Retreats
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great unit and in a great location a 5 minute or less drive to River Run. Overall great experience staying here and would return. They have a heated garage for one car. This was extra special as the week there Keystone got over 20” of snow.
Submitted on Feb 2, 2024
Response from Summit County Mountain Retreats
We are so happy to see you got to enjoy your time here and enjoy a snowy Keystone!
The place was very modern and new. Clean, outdoor hot tub and great location! Only complaint is the bathroom rug being in a little rough shape. Normally a clean towel is given for a rug, but this was a rug with toothpaste and looked very warn. I’m a germaphobe so that might not bother others!
Submitted on Oct 11, 2023
Response from Summit County Mountain Retreats
Thank you for your review, we will be sure to follow up with out housekeeping team here!
Really nice unit - almost brand new, very clean. No air which was OK with outside temperatures around 80. Could use a set of patio furniture, we had to carry out chairs and use a cooler for a table..
Submitted on Aug 30, 2023
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
Super clean, spacious unit. Very quiet except Hwy 6 is loud with windows open. Well stocked and great decor. Hot tub outside the unit was nice and relaxing.
Submitted on Aug 7, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
The place was perfect for our stay, and was very comfortable. It has a well furnished kitchen.
Submitted on Jul 5, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Very clean. Everything you need. Super convenient for skiing Keystone. Would definitely stay again!!
Submitted on Apr 10, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review!
Perfect for keystone ski trip.
Submitted on Mar 26, 2023
Response from Summit County Mountain Retreats
We are happy to see you enjoyed your time here in Keystone!
This was a fantastic condo for my stay in Keystone. Very well equipped and tastefully furnished. As a bonus, this apartment was a very easy walk, along a private road/walking trail, to the Peru chair for direct access to the mountain. My only feedback was that the apartment is close to a street light, so block out blinds would have been appreciated, there is also some white noise from the air circulators in the building, much like a hotel (not really sure what the purpose of these things is).
Submitted on Mar 4, 2023
Response from Summit County Mountain Retreats
Thank you for your honest feedback, we are happy that your enjoyed your time!
This was a cute, comfortable unit for my husband and me. It's a bit of a walk to the lifts, about a half mile, but there is a shuttle (short ride there, long ride back). In the summer, this would be very convenient; the path is right outside!
Submitted on Mar 1, 2023
Response from Summit County Mountain Retreats
Thank you for your review and we are glad you enjoyed your stay with us!
We had a wonderful time the unit is in a brand new building very clean and convenient location close to Keystone ski lifts. The unit was as shown and described, very clean, well equipped. Locker and heated garage were a plus for our stay.
Submitted on Feb 8, 2023
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Business trip
Submitted on Nov 28, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!
We stayed in Clearwater Lofts 104 in Sept 2022. It’s a beautiful place!
A little tricky to find/determine initially which building/access/parking but we liked it very much. It’s very secure. Go for a walk in the area, about 2 blocks away there’s a small bridge & beautiful views. (There was no river view as advertised, I guess this was it?)
The mattress & couch are in need of an update, neither was very firm, although I believe this unit is quite new.
The kitchen is very minimally stocked. They do have a toaster & keurig, which weren’t listed amenities (& we would have used.)
The shower curtain set up was odd, with the liner bottom hitting above the top of the tub.
There was a huge hornets nest hanging on our deck. (I mean really big!) It took a couple of calls before a very nice & helpful maintenance man took care of it. Nice little deck, but no deck chairs. We ended up moving the dining chairs out there after the hornet’s nest was removed.
Overall this is a nice place. I would just recommend a little more supervisory attention. I’m sure the cleaners are on a tight schedule, do their jobs & move on.
Submitted on Oct 19, 2022
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Quite, clean, comfortable. Great location.
Submitted on Oct 11, 2022
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! We appreciate our guests and recognize there are many options in the marketplace.
We enjoyed our stay in Keystone. The condo was spacious, clean, and comfortable. The required app was helpful, although the check in time (4:30pm) is very late in the day given that the check out time was at 10:00am.
Submitted on Oct 5, 2022
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
I had a conference at the Keystone Conference Center and this place is located right across the street. It was beautiful inside and very quiet. I loved that it has a designated parking spot and plenty of room for myself. The entire process was easy from picking up the keys to finding the property. I would love to come back again soon.
Submitted on Sep 30, 2022
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
We stayed here in early August 2022. This place is relatively new and is in a great location. Short bike ride to Keystone center and lake. It's right by a bike/walk trail along the Snake River. The negatives about this new unit are, NOICE from the nearby street (Hwy 6), only enough silverware and dinnerware for 4 people (have to constantly clean dishes), and no access to the resort pool nearby (the hot tub was not in service).
Submitted on Aug 23, 2022
Response from Summit County Mountain Retreats
We are so glad that you all enjoyed your stay Thanks for having taken the time to write such a detailed review. All your comments help us improve our service. We do not market this unit anywhere as having access to a hot tub.This property is brand new and some amenities, like the hot tub, are not available yes. Apologies for any confusion. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
We stayed in the Clearwater Lofts #104, Building 3 this July/August and it was a beautiful condo! Really close to the river and the Mountain House. It would be great for the ski season. The condo was beautiful and very clean. It was just like the pictures shown on the website. The bed was comfortable and the kitchen was awesome! Lots of room for a one bedroom condo! We enjoyed our stay! Did some amazing hikes and loved eating at the Sunshine Cafe and Sauce On The Blue. We would highly recommend this condo and the Summit County Mountain Retreats! They’re easy to book with and the checkin process is so convenient! Great rental company!
Submitted on Aug 6, 2022
Response from Summit County Mountain Retreats
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
The condo was in an excellent location . It was right outside the bike path. The kitchen was a bit low on basics but the property management was extremely responsive. Never used the hot tub , it seemed oddly placed but available. You can hear US6 with the windows open but nothing white noise can't help. Overall , it was 4,5/5
Submitted on Jul 6, 2022
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us. It’s our goal to provide the best possible service to our guests. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Excellent property, comfortable, decent amenities. Parking in garage a plus. Great walking trails.
Submitted on Jun 20, 2022
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a 5-star review.
This was the perfect condo for our family of 3’s adventure. The community was very quiet, as we came in off season.
The only recommendation I have would be to add an additional lock to the door. Our 2 year old son was able to pull the handle and open the door without any trouble. Just a suggestion for general safety as well. We do understand that things are generally pretty safe in the mountains but it would be horrible if I young child got stuck or lost outside in the cold!
Submitted on Apr 9, 2022
Response from Summit County Mountain Retreats
Thank you for your kind words and we’re grateful for your feedback. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Overall happy with unit. The complex is still under construction so no hot tub yet. Unit advertised as having provided filtered coffee but what was provided wasn’t designed for full sized drip coffee maker so bring your on.
Submitted on Mar 21, 2022
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us a review. We will look into the coffee filters and coffee pot at this unit.
This rental is in a great location! Everything was super nice and homey!
Submitted on Jan 19, 2022
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
We really enjoyed the proximity to the slopes and the bus service is right there to take you to the Mountain House West. The apartment is new, stylish and has almost everything you need in the kitchen. Heated garage spot is a big plus.
The only minor thing: please place a plunger in the unit so your guests can quickly resolve a clogged toilet situation and not wait for the maintenance which can take up to few hours.
Submitted on Dec 28, 2021
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, we will have a plunger delivered to this unit for future guest use.
Overall great experience. The condo was clean and very comfortable. It’s a newer building which is nice. It is just a short walk to the shuttle which was very convenient. Well decorated and comfortable furniture. I appreciated being able to park in the heated garage. The kitchen is minimally stocked so if you plan to do a lot of cooking it might not have everything you need. There are no extra amenities in the building so if that’s what you want this might not be the place for you.
Submitted on Dec 18, 2021
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with.
The condo is nicely furnished, clean, and has ample parking (one garage spot and plenty of outdoor). The location is a short walk to the water (paddleboarding/SUP) and the slopes as well as the conference center some nice hiking and biking trails without having to drive. The management company was very thorough in instructions and directions and very responsive. The only suggestion is to add outdoor furniture to be able to sit outside.
Submitted on Sep 28, 2021
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark!
All was as described and expected. Our only issue was we were instructed to take the trash out upon checkout and could not find the receptacles on property.
Submitted on Aug 6, 2021
Response from Summit County Mountain Retreats
We are glad this unit was as described and up to our guest's expectations! We will update our guest portal to add information and make finding those receptacles easier in the future. We hope to host these guests again in the future!
We booked the condo over the July 4th weekend. We launched our boat at the Dillon Marina. Which for us was super convenient from the condo. The condo was nice and clean. The condo got a little warm during the day but cooled of nicely at night with open windows. I would recommend a couple of ceiling fans to help with air movement. The condo was a little noisy at night. Probably because the windows were open and the fact that it faces the highway. I’m totally not trying to nitpick, but a clothes iron would have been nice too. Overall I would strongly recommend the condo to any singles, couples, or small families.
Submitted on Jul 7, 2021
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. We are happy that you enjoyed your stay and found the condo to be nice and clean. We have passed your suggestions for ceiling fans and an iron along to the owner of the unit. We hope to have you back soon as a guest of Summit County Mountain Retreats.