It was amazingly convenient to be right in Keystone village and have garage parking so my family didn’t have to lug our ski gear back and forth to the car. The unit was fantastic and had all the amenities we needed. Thanks for helping us have a great vacation!
Submitted on Apr 13, 2024
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a review. We are happy to hear you enjoyed your stay. We hope to see you again!
Great place, clean, plenty of room. Beds were very comfortable.
Submitted on Mar 24, 2024
Response from Summit County Mountain Retreats
We are grateful for the time you took to leave us a review.
Great location for walk to gondola.
Submitted on Mar 21, 2024
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a review. We are happy to hear you enjoyed your stay and the location of the property. We hope to see you again!
Great experience! LOTS of communication. Easy check in. Great location. Clean condo stocked with helpful items. The amenities, such as pool and hot tub were so nice!
Submitted on Feb 5, 2024
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. We hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
Easy to check in, clean, nice, great stay
Submitted on Oct 12, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
We really enjoyed our stay in July. The living room and kitchen seemed larger than the picture showed. The kitchen was well stocked with many items you don't get in typical rentals - extra TP, paper towels, etc. The complex was beautiful and safe for our teenagers to walk around without us. We would definitely stay again.
Submitted on Oct 2, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Elevator broken
Bed broken
Outlets not working
Smoke smell throughout room.
Customer service not helpful
Submitted on Jul 23, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback, we are sorry to see you did not enjoy your stay.
Condo location was good. Overall the condo was in poor condition. Carpet is at the end of its life as was a couch and one bed frame. The fireplace was not working. One elevator in the building meant long wait times or take the stairs, which is fine when not in ski boots carrying equipment. Overall the condo is due for a facelift.
Submitted on Feb 17, 2023
Response from Summit County Mountain Retreats
We are happy you enjoyed the location of this unit. We appreciate your feedback as well.
We had a good experience. Check-in and check-out was easy. We had no issues with the rental. We already knew what we were doing as far as the rest of the vacation, so it was a wonderful stress-free experience.
Submitted on Feb 13, 2023
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
Easy to tell it was a rental unit. Could feel springs on Master bed. Leaned it up against a wall and brought a mattress from the guest bedroom. Microwave needs replaced. Carpet filthy. Elevator slooooooow.
Submitted on Jan 30, 2023
Response from Summit County Mountain Retreats
Thank you for your honest opinion. Your feedback helps improve for everyone.
We were so pleased with our stay here! Everything we needed was available. We stayed for 4 nights and were comfortable, enjoyed the fabulous view and location to everything. We walked to the restaurants and shops and enjoyed them all. Pizza on the Go was a favorite for sure! We will definitely be back!
Submitted on Jan 19, 2023
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Yum it had a great layout but needed a little updating. Disappointed that the sauna did not work in the complex
Submitted on Jan 13, 2023
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us a review. We will let the HOA know about the sauna.
Pretty good for the most part what it could improve on is the beds.
Submitted on Jun 29, 2022
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. Finding a mattress that satisfies the mass amount of renters we see is just not possible, but we do like to see every guest comfortable during their stay. If someone does not like the mattress we can offer a replacement air-mattress or mattress topper if we are made aware of the issue. We apologize for any inconvenience this may have caused. Thank you for your feedback!
Enjoyed a great weekend away. Management was responsive and helpful in connecting us to Keystone property management for assistance when our car battery died. Problem solved in 20 minutes; huge relief. Unit was spacious and comfortable.
Submitted on Jun 1, 2022
Response from Summit County Mountain Retreats
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Property was in good condition and close to the slopes. Needs some upgrades completed on the property for the value we paid.
Submitted on Apr 9, 2022
Response from Summit County Mountain Retreats
We sincerely appreciate you taking the time to share your experience and feedback with us. Thank you for staying with Summit County Mountain Retreats! We appreciate our guests and recognize there are many options in the marketplace.
Summit County Mountain Retreats was fantastic to work with and promptly handled things within the unit, however, the owner needs to be aware and go into the unit to see things that need attention. Some pans needed replaced, humidifiers in secondary bedroom malfunctioned, had to be replaced, gas fireplace turned off on its own, dishwasher did not clean dishes in the front resulting in dirty dishes previously being put away. Bed in second bedroom needs to be looked at. Fantastic location, great hot tub but the owner needs to get in there more often. Could be updated. Elevator was not working properly all the time.
Submitted on Mar 6, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. We are happy that you had a good experience overall, but we are sorry to see that you are upset about the condition of the property. We have made detailed notes of your feedback and will send a staff member tot he property to investigate and get any items repaired that are needed. This guest had reported to us on 3/1 that the fireplace was not lighting, a frying pan needed to be replaced, and the dishwasher was not working. Our staff relit the fireplace, delivered a new pan and ran the dishwasher for a cycle and found this to be working as designed. We apologize for any dirty dishes that were found in the unit, we will make sure to have this addressed with our housekeeping department. We apologize for any inconvenience this caused and hop to see this guest again soon.
We had a 2 Bedroom apartment, it was older & could use updating but it had everything we needed! The master bed definitely needs a new mattress cause I could feel the springs in it & I slept on the couch, which was comfy. We had a bad experience the last time we stayed in Frisco with the rental company so I was worried but we had no problems & they were very accessible!
Submitted on Aug 14, 2021
Response from Summit County Mountain Retreats
Thank you for taking the time to share you experience with us. We have made a service order to have the master bed checked out in case it does need to be replaced; thank you for your honesty. We are glad to hear that this time around you had a good experience with our company. We look forward to hosting you again soon!
We stayed here week before Memorial Day. The rental was great and comfy for our party of 8. The pool and lounging room were great amenities to use during our stay. Communication with host was quick and fast. They answered all questions and concerns promptly. Will definitely be staying here again.
Submitted on May 31, 2021
Response from Summit County Mountain Retreats
We are glad to hear this party of 8 was able to enjoy the amenities that this unit had to offer to make for a great stay. We hope to host them again when they return to Keystone!
Beautiful unit, well equipped with view of mountains! Spacious for 4 people!! Hot tub and pool were nice with view of mountains. Only 3 places were open in village-wish we were informed of this when booking. Enjoyed our stay.
Submitted on May 24, 2021
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
The staff was very accommodating
Submitted on Apr 27, 2021
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
Convenience is the key at this condo! Close to the restaurants and shops as well as the ski lifts.
The only issue was the microwave doesn’t work properly- the only buttons that work were the express buttons. Couldn’t CANCEL or set power levels, etc. should be an easy repair.
Pool and hot tubs were good!
Submitted on Feb 15, 2021
The Dakota Lodge was very nice and we enjoyed our stay.
Submitted on Feb 8, 2021
Very clean and comfortable. Great location - very close to River Run square and gondola.
Submitted on Dec 29, 2020
We had a great experience staying in this rental. It is a great location to the Gondola. We were disappointed the pool, hot tub and other amenities were closed due to COVID. Overall we would recommend this rental.
Submitted on Dec 3, 2020
We had a great experience with our rental and the Summit County Mountain Retreats Company. It was a good value for us and a chance to retreat with some of our adult children. We loved the property, exploring the region, and spending time at the condo.
Submitted on Oct 27, 2020
Rented this condo for a 4 night ski trip. The condo was as described. Decent furniture with plenty of space. Mattress were comfy and the bathrooms were good. Relatively clean. Good parking. Kitchen could use a few more utensils and pantry items.
Submitted on Mar 30, 2020
We always have a great time.
Submitted on Dec 26, 2019
Very spacious condo for a family! Large kitchen, and living space worked well for our family of 5.
Submitted on Sep 6, 2019
This was our second summer in a row to stay in River Run Village. Last year, our condo faced towards the village and received a lot of noise during the night. We chose this condo that faced outward to avoid some noise, and that worked very well. We still felt very connected to the village activities, but were able to sleep comfortably. There were a few items that needed repaired upon visiting the unit, which the management company took care of the next morning. Overall, we really enjoyed the space. It was very roomy, loved all the linens that were available, great location. We would definitely come back!
Submitted on Jul 31, 2019
It was a nice & clean place. We had a few issues with the door key but when we called to office Cheyenne was GREAT and quick to take care of our issues!!
Submitted on May 13, 2019
The unit is in a fantastic location. The only negative was on the heat system for the condo. We had a technician look at it (because it was so cold in the room with the heat set as high as it would go), he said it was working properly and at full output. Something very wrong then. Gas fireplace was not working as well, so no heat from that source. Should not have to wear sweatshirts and heavy socks in a condo of this price range.
Submitted on Feb 21, 2019
This was a great place, no complaints , Nice furnishings, great location....
Submitted on Feb 17, 2019
Overall the condo is cozy and spacious. The beds were slightly uncomfortable, but adequate for the weekend. Would stay again!
Submitted on Nov 6, 2018