We enjoyed our stay here. As other reviews mentioned, the master bedroom smelled like cigarette smoke. An air freshener would go a long way to help that smell not be so potent and obvious. We loved the layout and used both the futon and the hide-a-bed couch. It would have also been nice to have another fitted sheet for the futon, just to help out the cleaning process. The location was beautiful and so close to skiing -- we really appreciated that. We always found a parking spot across from the main door, which was really helpful. The bus stop to get to the slopes was just up a building, which was super close and convenient! My kids LOVED the pool and were in it every night of our stay. My kids also loved the kitchen table with the pull out chairs - it was very unique! The condo was super clean and we appreciated all of the extras.
Submitted on Apr 5, 2024
Response from Summit County Mountain Retreats
Thank you for your review and feedback, we will be sure to follow up with our team about the smell in the bedroom! We are so happy to see you enjoyed your time with your family and got to enjoy all Keystone has to offer!
We thoroughly enjoyed our stay at this property. It has a beautiful view of the lake with mountains behind it. It is conveniently located, cozy, and quiet. We would definitely stay there again.
Submitted on Mar 14, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Great location, great price, great value for the area. Condo was clean and well-appointed. The king bed was very comfortable, the futon pretty decent, but the pullout couch was abysmal. Needs a thicker mattress. Master bedroom smelled faintly of cigarettes and there was a damp spot on the carpet next to the window (?). Figured it was from the cleaners but couldn’t figure it out. Overall, I don’t know if I’d stay here again since the paperwork and packet pickup was total overkill but it did fit our needs for a local overnight stay that didn’t break the bank.
Submitted on Jan 29, 2024
The condo was very clean and met all our needs and more. We loved the location on the lake. Would recommend!
Submitted on Jan 5, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Everything went smoothly and the condo was very nice and clean and convenient. Our only complaint would be the hot tub was ice cold so we did not use it after a long day of skiing which was something we really wanted in a place we were staying.
Submitted on Dec 21, 2023
Response from Summit County Mountain Retreats
Thank you for your feedback! We are happy that you had a good experience overall, but we are sorry to see that you are upset about hot tub. We will be addressing this matter. We hope that you come back to see how we’ve implemented your feedback. Thank you again for your review, and we look forward to seeing you soon!
The space was perfect for what I was looking for, very well maintained.
Has an awesome view of the mountains and lake with a small deck to enjoy a nice cup of coffee in the morning.
Submitted on Aug 22, 2023
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
The property and the amenities were great. The only small complaints would be the stale smell of cigarette smoke in the condo and the front porch needing sweeping. Other than that, the place was fantastic. We like to sleep with a fan running, and this place had 2 fans. Very nice!
Submitted on Aug 14, 2023
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
This unit was as described. The kitchen is small but efficient and perfectly fine for 2 people. The location is great and this property location on Keystone Lake would be perfect for a family with children.
Submitted on Jul 23, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
There’s a lot to live about this place. The location is perfect; it’s close to restaurants and the adventure center. The scenery is stunning. The apartment is overall comfortable and well-stocked.
And yet...
There are two items that really took away from our stay.
1. There’s a definite smoky funk that permeates the apartment, especially in the bedroom. After two days, our clothes were soaked in the same odor.
2. Accessing the pool was fiasco. I appreciate that their response was quick. However, a solution was never found during our visit. We were able to swim a few times, but only by sneaking in with other families.
I’d like to think that ours was an isolated experience. It sounds like others had wonderful stays here, but we just did not on this occasion.
Submitted on Jul 16, 2023
Response from Summit County Mountain Retreats
Thank you for sharing your much-valued feedback with us. We’re extremely gutted to learn that you did not have a positive experience! This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest.
This VRBO is great for exploring keystone, dillon, Frisco, etc. We loved walking around the pond. A moose wandered by too, which was awesome.
Submitted on Jun 21, 2023
Response from Summit County Mountain Retreats
Thank you for your review, we are happy to see you got to meet some wildlife while here and got to enjoy your stay!
Great location overseeing the lake and in close proximity to the ski lifts. The unit was clean and had everything to make the stay fun and relaxing. The unit was in good condition. However, the futon couch mattress was badly stained and could use a cover.
Submitted on Mar 13, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback, we will be sure to look over this with our team!
Great location. Very clean and comfortable. Could have used a couple of dining chairs.
Submitted on Jan 29, 2023
Response from Summit County Mountain Retreats
Thank you so much for your positive rating for your recent visit with us at Summit County Mountain Retreats.
Property was beautiful, loved the lake right outside of our door, especially for ice skating. Condo was nice! Felt the kitchen could have been stocked a little more, but we made it all work for the little bit of cooking we did. Location was good and easy to get in and out of. Check in and check out was easy as well. Only negative was house keeping. Once we got to the unit sheets and bedding were covered in hair. It was 4am when we got to the property, we were so tired we just dealt with it. There also wasn’t enough sheets to use the pullout couch as well as the day bed at the same time. We made it work with blankets. Good unit but feel housekeeping didn’t do a great job on bedding cleanliness.
Submitted on Jan 19, 2023
Response from Summit County Mountain Retreats
Thanks for having taken the time to write such a detailed review. All your comments help us improve our service. We’re extremely alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time!
We loved the condo but our key card’s stopped working twice so we assume the resort did not program them correctly. First time we had to drive back to the resort office late at night to get new cards. The second night we had to find the box of keys at the lobby entrance to retrieve a master key to get into our condo, again late at night.
Submitted on Dec 28, 2022
This is the perfect spot for a couple of small group to stay during their visit to Keystone. The location is ideal, the interior superb & the view is amazing
Submitted on Dec 6, 2022
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR.
Everything about Lakeshore 1551 fit my specific needs. First of all, I attended a conference at the Keystone Conference Center - my walk was short and involves walking under a tunnel. Secondly, my baby came along to Keystone (still breastfeeding) - I had everything I needed to make him comfortable - there were extra fleece blankets, soft pillows, a big space to put his playpen, a kitchen to prepare baby-related things, etc. Additionally, his caretaker (grandma) had to be with baby all day - she had a nice view and can take the stroller outside for a walk easily as the condo is on ground floor. The management staff are friendly, supportive, professional. accommodating and fulfilled our needs in a timely manner. I highly recommend this unit!
Submitted on Oct 3, 2022
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
The condo was clean, equiped and with a great view and amenities! I would go back. There were only two issues. 1.u family and I were locked out twice because the locks were malfunctioning. 2.The first time customer service was top notch with a lady that opened the door for us immediately. The second time we were locked the customer service of a guy called Brandon was good and got resolution by calling maintenance to replace the lock. By phone Brandon was polite but in person he was very different, definitely rude since there was no monitoring there. Other than that, excellent stay!
Submitted on Aug 20, 2022
Response from Summit County Mountain Retreats
We are glad that you enjoyed the cleanliness of the property and the views. We are sorry that you had issues with the locks. We have been able to look into this situation and our staff advised you to not continue to lock the doors the way they were being locked because it was causing issues. However, after being told a few times to please access the property with the keycard only, this was still not being done and therefore the guest locked themselves out of the unit. We sent multiple staff members over many times to assist with the issues that these guests created and we are sorry that you were not happy with our continued support. At this time, all locks have been upgraded to avoid any further issues.