Location was good. Information about check in/out was good. Not happy about arriving to find out that the murphy bed had a "do not use" warning taped to it. A heads up/offer to cancel and re book would have been nice. Listing said there was a queen sleeper sofa and twin pullout. Sofa did not have a pullout bed and the "twin pullout" was a joke.....not even a mattress. The sofa, loveseat, and "pullout bed" were the three most uncomfortable pieces of furniture I have ever sat on. All this made it difficult for three adults to sleep in this condo.
Submitted on Apr 9, 2024
Response from Summit County Mountain Retreats
Thank you for your review and feedback, we do apologize that this did break before your check in and we can assure future guests, that we are diligently working on getting this fixed!
This VRBO was very comfortable for 4 of us. My favorite part was that there were multiple sleeping options in the living room for our kids - a pull out Murphy Bed cabinet bed and also a pull out sofa sleeper couch. Although not the most comfortable, the kids liked having their “own” beds. It kept the peace. Super cute VRBO with adorable decor and vintage ski signs. Unit was very clean and adequately stocked with everything we needed. Kitchen was well stocked for cooking, baking, and daily meals. Location is awesome - it’s a quick 8-10 minute walk straight across to the base of Keystone Resort “Mountain House” and “Peru Express” lift. The kids liked the convenience of being able to walk to and from skiing and the condo on their own schedule. VRBO owner / host / management company had excellent communication all throughout the process. I’d definitely stay here again.
Submitted on Mar 22, 2024
Response from Summit County Mountain Retreats
We are so happy to hear you and your family got to enjoy it up here in the mountains!
We really enjoyed our stay brought my kids with me on this trip we had a great time. The only complain I have is that the couches need to go very uncomfortable.
Submitted on Mar 9, 2024
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
This was our second stay in #407 - we love the property's location, access to pool and the condo itself. The only drawback was that instead of a sofa bed like last year, the ottoman and couch became twin beds. Even with the foam pads provided, they were pretty hard. The bed in the bedroom was great, but our kids missed the sofa bed. We still love the condo but wanted to provide that feedback!
Submitted on Jan 4, 2024
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
Very clean property. Set up very nicely and equipped well. As this is a seasonal property there is only a boiler going in the winter so if it gets warm there is no A/C option. That wasn't an issue as the weather was good enough to just open the windows and doors. Everything was great other than the layout of where the condo was. The numbering system is a little off and it does not go in order when you get out of the elevator. That being said, once you find the place its easy to get back to.
Submitted on Nov 20, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
We loved this place. It had everything we needed and the views from the room were amazing!
Submitted on Aug 29, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
The check-in process is easy enough and very dialed in, because you're working with a professional property management company who handles probably thousands of units in Summit county. Everything is well polished, procedure wise. Our unit happened to be really nice inside and the location was fine for a summer trip. Too far from the resort for convenient winter skiing, but close enough for us to hiking and Dillon amphitheatre. Problem was our deck was unusable due to a ton of mouse poop. We reported it when we saw it, they cleaned it up a few hours later, and it was back the next day. Then we left. So, unfortunately we couldn't enjoy any views of anything.
Submitted on Aug 3, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback! This property is centrally located with in Keystone Resort and is about a 3 minutes walk to the the 1 minute bus right to the base of the mountain! We do apologize that this guest felt they were not able to use their patio during their stay, but we are happy to say this problem has been mitigated since!
The information provided prior to arrival was timely and accurate. While the unit needs some updating, it was comfortable and adequate for our needs. I would suggest that the cooking supplies be reviewed and supplemented as some items needed are missing. Overall, it was a good stay in a great building.
Submitted on Jul 17, 2023
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
The condo was really nice and exactly as pictured. Very spacious bedroom and comfy bed. Location was perfect, we wanted a quiet place to decompress and this was it. Very quiet building with beautiful views. Would definitely stay again. We really liked the pizza place in River run. Only negative was the living room furniture. Couches not so good, very uncomfortable. But very happy with our stay.
Submitted on Jul 10, 2023
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.
Kiddo and I had a great girls weekend in Keystone at this rental. I’ve stayed with SCMR many times over the last few years and I always find their rentals to be the best. No access card pickup this time, just a code that was emailed to me the day before, not sure if that is a new feature across the board for SCMR rentals or just this location, but it was extremely convenient. The condo was well-stocked with everything we needed and the location was quiet. We loved the indoor pool! I will say that the sleeper sofa was really difficult to open, seems like the springs in it have seen better days. Other than that everything was exactly as we needed and we had a great time.
Submitted on Jun 13, 2023
Response from Summit County Mountain Retreats
Thank you for your review, we are happy to see you enjoyed your stay here!
Nice unit, big bathroom and bedroom. All the right features for a comfortable stay.
Submitted on May 6, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
We absolutely loved staying at the Oro Grande. I think we lucked out because it seemed like the entire building was empty! The laundry was cheap and the pool area was wonderful. One downside is that you were not supposed to bring any beverages into the pool, kind of lame but I understand why. This specific unit was excellent. The sleeping situations were comfortable. I don't think I would change a thing. The heated parking was fantastic. The only thing I would say is I wasn't sure how to get more towels.
Submitted on Apr 23, 2023
Response from Summit County Mountain Retreats
Thank you for the review!
Fun experience in very nice accommodations!
Submitted on Mar 27, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Upon checking into this spacious 1BR home, we were pleasantly surprised at the layout, decor, cleanliness, and well-appointed kitchen. We appreciated the heated garage, the short distance to walk to the Peru ski lift, the view of the hillside out the living room window, and the general quiet ambiance of the building. We would stay here again.
Submitted on Feb 13, 2023
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Take care!
This condo was perfect for our stay. It was clean and well maintained with all of the cooking necessities we needed. The balcony is small but has tow chairs and a small gas grill which was great for grilling a couple of steaks. I would gladly stay here again.
Submitted on Sep 28, 2022
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
The unit was clean and well stocked. We had some trouble with the satellite Dish system needing to be re-booted a couple of times because it lost the signal, but other than that, everything was great. We enjoyed the roominess of the bedroom and double sink in the bathroom. We would return to this unit again in the future if it's available.
Submitted on Jul 26, 2022
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. Sorry about the satellite issues reception can be spotty in remote areas, especially if there is inclement weather. I hope that you’ll come to stay with us again soon. We look forward to serving you again!
Property was good value. Maintenance came in while we were out to remove damaged screen. Feel we should have been notified of them entering our rental. Otherwise all was well.
Submitted on Jun 28, 2022
Response from Summit County Mountain Retreats
We sincerely appreciate you taking the time to share your experience with us. We apologize that you were not notified about our maintenance team needing to enter the unit to remove the damaged screen. We’ll surely communicate your feedback to our maintenance team. Thank you for your feedback! We will use it to grow our business. All the best.
Great location and unit. Have a great mini-stay.
Submitted on May 22, 2022
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. We hope to have you back soon!
Enjoyed stay at Oro Grande #407. Nice and spacious condo with beautiful views. Well furnished and easy walking to River Run village.
Submitted on Apr 20, 2022
Response from Summit County Mountain Retreats
It’s feedback like yours that reminds us why we do what we do, thank you for the review!
Good value but not the newest or nicest unit. Had no major issues but the kitchen cooking utensils definitely need a refresh or a better cleaning.
Submitted on Apr 18, 2022
Response from Summit County Mountain Retreats
Thanks for taking the time to share your experience with us. We are glad to hear that you enjoyed the value of this unit. We are in the process of doing our biannual kitchen restocks so we will certainly take a look at what needs to be refreshed in this unit. Thanks again, and we hope to serve you again soon.
Great stay!
Submitted on Mar 27, 2022
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.