clean, new, amazing, everything perfect about this place
Submitted on Feb 5, 2024
Response from Summit County Mountain Retreats
We are incredibly grateful that you took the time out to leave us a 5-Star review.
What a lovely, clean and modern condo! We all enjoyed it very much and it slept 7 people comfortably. The ski shuttle stops across the street and the location makes you feel somewhat secluded. We had a slight hiccup with the dishwasher but maintenance came to fix it within a few hours (very happy with the prompt service). If I visit Keystone again, I will definitely try to book this condo!
Submitted on Dec 27, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
We love it so much, we’re repeat clients.❤️Outstanding staff with easily accessible lockboxes for unit entry. Unit 105 is super modern, nicely appointed and in a wonderful location! There are elevators for family members who may need them. You certainly can’t beat the views and paved trails make this unit/ Clearwater lofts an amazing family hotspot.
Submitted on Sep 26, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
We loved our 5 nights stay in this property. the unit was super clean, spacious and the beds were very comfortable. I would stay here again if I am in the area and I would recommend this unit to friends and family.
However, if I was the owner, I would look into replacing the property management company. Check in was a nightmare, after a long driving day, we arrived at the location where we were supposed to pick up our envelope package that has keys, address and check in information. but there was no envelope with my name on it. I used all the ways of communication I had at my disposal to no avail, calling them was useless, the line was busy with no option to leave a message, I messaged them on vrbo, sent a text message to the automated chat line, replied to the email address that confirmed our stay. We arrived around 6pm, so I understand it was after business hours, but that doesn't help a family with children from out of state who have no where to stay for the night! I received replies from vrbo and email the next day. after what seemed to be the longest 60min of my life, finally I got through the busy phone line and the person who was very kind, apologized and meet me at the lobby with room keys with no explanation why my check in package was missing.
The unit was delightful and we immediately forgot about that disturbance. the next day while cooking eggs for breakfast, we couldn't use the non-stick frying pans because they were starched up and all rusty. I messaged the chat line to let them know that we couldn't use the pans due to health hazard. I got a insensitive "Thanks for letting us know." message. Obviously that incident didn't prevent us from enjoying our stay, but this is a prime example of a great property in a great location being managed being poorly managed.
Submitted on Aug 23, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback. We do apologize for this guests check in experience, we are happy to see that this guest was able to get their packet as well as our office is open late on Fridays just upstairs from the pick up area ad guest can always come up and see us! When guest request something like a new pan during their stay we are always more then happy to replace them, if it is requested!
Great condo in Key Stone! Updated and clean appearance. Comfortable beds, stocked kitchen and located close to town. Big kitchen table for family gatherings and plenty of space for a family of five.
Submitted on Jul 24, 2023
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Very nice place...perfect for a family ski vacation. Kitchen was well equipped. Bunk room was a nice bonus room.
Submitted on Apr 13, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review
The condo was perfect for our family gathering, well stocked and nice location. New furnishings and nice layout. We will rent here again.
Submitted on Mar 20, 2023
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! We appreciate our guests and recognize there are many options in the marketplace.
The thermostat did not have a cool setting and we couldn’t reduce the temperature either, no matter how much we reduce it would default to 78 F in every room. None of us could sleep. This has ruined our experience and all of left the place very exhausted.
Submitted on Feb 21, 2023
Response from Summit County Mountain Retreats
We are so sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great time when visiting Summit County Mountain Retreats. I see that your main concern is the heat being stuck on. Here is how we are planning on correcting these issues: we have reached out to the owner of the unit to let them know as well as our maintenance team has begun to remedy this issue as well as we have now found out a valve was stuck open for the entire building and it has since been fixed! Again, my deepest apologies for your negative experience. We hope that you come back to see how we are improving. Thank you for your feedback! We will use it to grow our business. All the best.
very happy with the rental
Submitted on Feb 21, 2023
Response from Summit County Mountain Retreats
Thank you for leaving us a review.
The location and interior were even better than the pictures. The condo was a 10 min walk or short bus ride to the lift. It's convenient if you have kids because the closest lift is right next to the ski school and beginner lift/magic carpet. The pictures don't show it but there is a large TV in the living area above the fireplace perfect for watching some late season football! The ski locker was on the same floor as the condo and was perfect for getting rid of all the ski stuff without getting the room wet with snow. Overall we had a great stay, the condo was extremely clean, and the owners were very responsive to any questions we had.
Submitted on Jan 21, 2023
Response from Summit County Mountain Retreats
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standards of service to our customers.