Enjoyed our stay and we definitely want to stay again next ski season. We are also thinking about coming back this summer.
Submitted on Mar 31, 2024
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a review. We are happy to hear you enjoyed your stay. We hope to see you again!
The location was great. Unit was ok. The closets were stuffed with fan, blankets & other items which did not allow for room to hang clothes, there was no dressers to put clothes away, the unit did not have a broom or vacuum cleaners to clean up a bit. We were on 5th floor of building & elevators were so slow - on average it took us 15 minutes to get to 1st floor to leave building. And, there was only one elevator for building which was ridiculous considering number of units in building. Units did not have their own washer & dryers so that was not helpful. There were fans on top of building that were so loud it was difficult to sleep.
Submitted on Mar 17, 2024
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Right next to the village, clean, nice beds. view awesome and all the amenities
Submitted on Feb 28, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
It was a great vacation and we very much liked the condo.
Submitted on Feb 5, 2024
Response from Summit County Mountain Retreats
We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
The set up was perfect for our family of four. The kids had their own bed and bathroom across the living space from the grownups. The beds and furniture were comfortable and the fireplace and view cozy. The elevators took forever and the gondola still felt like a hike for the kids carrying all their own gear. Hot tub was nice. Nearby restaurant Zuma was excellent. The hosts were responsive, but not particularly helpful. We never got working ski locker keys or a noisy heater fixed. Overall though, a great place for a family vacation.
Submitted on Jan 18, 2024
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon. The ski locker keys are managed by the HOA and not our company directly. We did reach out them multiple times during your stay and we apologize it was not resolved. However, the ski locker has been fixed and theunit does have working ski locker keys.
Overall good experience, however not as good as a prior stay at the adjacent lodge. The accommodations were nice and clean, but smaller than expected. Rooms were very crowded with furniture, especially the bedrooms. Though advertised to sleep more than 4, we found it a bit small for 4 people to enjoy comfortably. We did not have access to ski storage as the provided keys did not work. Management company reached out to HOA but the issue was not resolved. The hallway ventilation system was blowing cold air the entire duration of our stay making it very cold. Upon arriving at the hot tub one evening, there were no towels for our use though we were told not to bring towels from the room.
The location was great, good restaurants were close and walkable to the gondola.
We will return to the location but will not rent this unit again.
Submitted on Jan 15, 2024
Response from Summit County Mountain Retreats
Thank you for your review and honest feedback! We do apologize about the ski locker key and no towels at the hot tub, we will be sure to continually follow up with the HOA on these matters so future guests do not have to experience this!
I had some time in between switching homes, and figured why not stay in the mountains while the leaves are changing. Couldn't have asked for more! Great view, great apartment, and the management company is very organized and clear with everything. Will definitely do this again in the future.
Submitted on Oct 9, 2023
Response from Summit County Mountain Retreats
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Keystone.
Everything went very well until I saw I couldnt park 2 cars in the garage in off season. There were several spots open and I had to go out and move my car to a ski lot.
Submitted on Sep 25, 2023
Response from Summit County Mountain Retreats
Thank you for your review, parking is managed by the HOA and for this property, there is only one car per unit allowed anytime of the year.
Customer service was easy, and we wished we would have stayed longer. The views were beautiful and the place was quiet at night.
Submitted on Aug 20, 2023
Response from Summit County Mountain Retreats
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Excellent location and property! Best for 4 or 5 people but not more.
Submitted on Aug 10, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Great location in River Run. Great access to restaurants and shopping, plus a very nice pool and hot tubs. Would definitely return.
Submitted on Aug 8, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
The unit was clean and close to everything. My only complaint would be the balcony. It only had one uncomfortable chair so we couldn't sit out and enjoy the view.
Submitted on Jul 19, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review! We can be sure to pass this concern onto the rest of our team here!
The individual condo was great, clean, everything you need. BUT, before you book, make sure the elevator is working as it is on the 5th floor. There is a coin washer dryer in the building, but the dryer takes double the amount to dry a small load, so don't count on doing a lot of laundry.
Submitted on Jul 3, 2023
Response from Summit County Mountain Retreats
Thank you for your review! It is unfortunate that the elevator was down during this stay, this is something that is managed by the HOA not us, but we are working with them to get constant updates!
The unit at Dakota Lodge had higher end finishes. Nice furnishings, and plenty of room to spread out. The view is gorgeous. The hot tub and pool are on site. Love the covered parking, and luggage carts. Close to eating and coffee shops. Would stay here again.
Submitted on May 23, 2023
Response from Summit County Mountain Retreats
Thank you for your review and we are happy to see you enjoyed your stay here!
Great location..worked fine for us!
Submitted on Jan 28, 2023
Response from Summit County Mountain Retreats
Thanks for the review!
From the moment we entered this condo it was freezing. The fireplace won't light up and heating baseboards were not warming up enough. I've made two calls to maintenance and been told that the order for a technician has been placed. The technician shows up at 8 PM next evening. He hasn't been able to fix the fireplace and brought extra portable heaters. We have been able to warm up living room but temperature in both bedrooms still has been around 60 degrees. We are told that the building has an old electric heating system that is not handling load sufficiently. It is a great location and penthouse has a nice view but we will never book this condo again.
Submitted on Dec 19, 2022
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. Please send us an email directly and a manager can reach out to you regarding your concerns.
Appliances are new. Unit is much larger than pictures do justice.
Submitted on Dec 16, 2022
Response from Summit County Mountain Retreats
Thanks for the great review!
The apartment was clean and had a good amount of linens and towels. The clock on the wall needs its battery changed and the propane tank on the porch was empty. The Wi-Fi password was incorrect. Otherwise the facilities were excellent and I would be happy to stay here again in the future
Submitted on Mar 29, 2022
Response from Summit County Mountain Retreats
Thank you for your kind words. We’re grateful for your feedback about the clock in the living area and propane tank. We can certainly take care of both of those items. We confirmed the WIFI password with Resort Internet, as Dakota Lodge has building-wide internet, not unit specific WIFI. It sounds like there was a connectivity issue that day of your stay and we do apologize for any inconvenience this may have caused you. We look forward to the next time we’re able to serve you again. Have a wonderful day!
This is a lovely property and the rental company was nice to work with. We have rented a few times in Keystone area and so far this has been our best experience (not that any others have been bad). The location is great. The unit is clean and has everything we needed. Like a lot of rentals with pics - the pics do make this look larger than it is. But that is not unique to unit. The room with a single king is small. It is perfectly doable for a couple, but no dressers and the space to all sides of the king is only a foot or two. That bathroom is quite spacious. The room with multiple beds is larger but bathroom is smaller, which makes sense.
Kitchen is very well equipped. Appliances work well. The grill on the patio is very nice as well.
Some mild complaints about the complex just as an FYI:
the parking garage is nice to have in winter weather - but know it is super dark 24/7. There are some lights always on and some that kick on when you move, but at best it is dark and worst it is very dark. This might bother some people
The heated pool is meh . . . we went in Oct which we know is dead off season, but pool was dirty and it was not above 60 degrees.
the internet is trash. I mean it is probably common for so many rentals but it is like 12mb when it works, which is not always.
we had a few questions for Summit county and they were answered super fast. Also, the check in process is easy and the check out process is super easy. That makes a difference!
Submitted on Oct 21, 2021
Response from Summit County Mountain Retreats
Thanks very much for your balanced and fair review of Summit County Mountain Retreats. I'm glad you felt cleanliness was well done. It's something we've worked hard on and we're pleased our efforts resonated with you. Please keep in mind that the common areas are managed by the individual home owners association but we will surly communicate your feedback regarding the low lighting in the garage, pool cleanliness, temperature and internet. Most guests do not have troubles with the internet in the unit. However, if any guests experience any trouble with this please let us know right away so that our team can take a look. Thanks again for your feedback. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Take care !
we have a great time at Keystone.
rental was as described.
no major issues, great communication with management company.
Submitted on Sep 8, 2021
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Take care !
We booked the condo for a girl’s trip in CO. The condo was as described and the three of us had plenty of space to spread out at the end of a day of hiking and sightseeing. We did not cook while we were there, but the kitchen was well stocked. The beds were very comfortable and there were plenty of towels for all of us, which was good since there is no laundry in the unit. The condo is located in Keystone, which is a quick and convenient drive to Breckinridge. We would definitely stay here again.
Submitted on Jun 29, 2021
Response from Summit County Mountain Retreats
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.
The location was just spot on! It was easy to check in and out! Thank you guys for the amazing views from the balcony. I’d stay here again over and over
Submitted on Jun 1, 2021
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about company, and rental location. Your review means a lot to us and lets us know we’re on the right track!
The place was very nice and clean. Staff was friendly. Would stay here again.
Submitted on May 18, 2021
Response from Summit County Mountain Retreats
Thanks for taking the time to share your experience with us. It’s nice to know that our staff helped you enjoy your stay. We hope to see you soon!
Great except for the consistent elevator wait.
Submitted on Apr 2, 2021
Great quiet place!
Submitted on Dec 8, 2020
We loved our stay in the beautiful Keystone area! Would love to return to River Run village when it is not an off season as most restaurants and shops were closed. However we enjoyed the peace and quiet- and it was a short drive to shopping/dining in silverthorne, breck, and frisco! This condo offered gorgeous views and cozy furnishings. It was a bit crammed with a toddler but we were able to adjust some furniture for our sons packnplay. Mgmt was helpful with any issues throughout our stay however WiFi was unreliable despite their attempt. Would definitely stay here again!
Submitted on Oct 29, 2020
Overall very happy. Great location - walked to the gondola every day for skiing. Cooked in almost every night - happy with kitchen facilities. Condo showed some sign of wear and tear near the end of the ski season.
Submitted on Mar 24, 2020