Loved the stay. Nice home. Thanks for the fully equiped kitchen with spices. I would have loved for some oil or cooking spray of some kind, but that is extremely picky and perhaps we should have bought it ourselves.
Submitted on Jan 28, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Loved the rental! It was well decorated and WARM!! We only stayed 1 of our 2 nights because the below 0 temps, high wind and the upcoming storm. I loved that the we could control the temperature of each room. That was a blessing! We are bummed we didn't stay longer, and plan on coming back this season!
Submitted on Jan 16, 2024
Response from Summit County Mountain Retreats
Thank you for your review. The entire team at Summit County Mountain Retreats really appreciates it.
We really enjoyed our stay at The Pines. The condo was spacious and the kitchen was well stocked for cooking. It's on the first floor which was nice after a long day of skiing. The ski locker was right outside the door. Very close to the bus stop that takes you to Keystone if you don't want to drive there. Beautiful mountain view from the living area. Would definitely stay here again!
Submitted on Jan 7, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
The unit was very hot and turning down the thermostat didn’t help. Also the blinds on the front window were see through there was no privacy so anyone could see in. The unit was nice and roomy but we weren’t comfortable with anyone looking in the living room.
Submitted on Jan 6, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Such a cozy place. It felt like home at the mountains. My family and I enjoyed everything about this condo. It was well equipped, had an amazing view and it had everything we needed.
Submitted on Dec 11, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Nicely appointed, clean and fully stocked, comfy beds, property mgmt company was great. Indoor pool complex was wonderful. Perfect location, great views. Couldn't have asked for more
Submitted on Dec 5, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Unit was beautiful and very well equipped. We were not satisfied that we only had 4 towels for our 4 nt stay for 4 guests. Especially since we had to use our single towels for use in the pool/hot tub area. Had to request another towel for each of us and then go pick them up from the office. If towels are not available in the pool complex there should be at least 2 for each guest in the unit. We also did not appreciate that a check in an hr or two earlier was going to cost $15 per hr, especially since we were advised at about 2:15p that the unit was clean and ready to go. Friends who had traveled from Baltimore, MD just wanted to relax with a soda in the unit upon arrival,rather than wait 2 more hrs. Would like to have enjoyed the pool & hot tub for an hr later than 10a on the day of departure, but again the extra charge was disconcerting. Especially since the complex seemed to be nearly empty.
Submitted on Oct 16, 2023
Response from Summit County Mountain Retreats
We appreciate you taking the time to share your experience with us and we are happy to hear that you enjoyed the unit. We stock our units with enough towels to match the sleeping occupancy. If we knew you were provided with less, we would have been more than happy to drop additional towels. We also keep the extra towels under the sink or a closet in the bathroom. Early check in and late check out fees are very common in the industry we operate in as it is time not reserved in the property.
We have stayed in this condo once before, and this condo is supplied with absolutely everything imaginable that you could possibly need! It was very clean, and the view from the balcony is just fantastic.
Submitted on Oct 11, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Excellent view, very nice. would stay there again.
Submitted on Sep 28, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
stayed here twice before on ski outings always top notch
Submitted on Sep 26, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Great, clean space with a beautiful view!
Submitted on Sep 25, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Superb! This condo was exactly as pictured! Beautiful stone fireplace, 2 bedrooms, 2 baths and a stunning view of the mountains! I would highly recommend!!
Submitted on Sep 25, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
This was the perfect condo with all the needed ammenities. This unit is very well kept and clean. The kitchen came with all the extras you could think of needing. We will be staying here again!
Submitted on Aug 13, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
This place was Clean and very nice. It was fun swimming in the pool!
Submitted on Jun 13, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Super comfortable condo, with everything we needed including some board games. Gorgeous view of the mountains, and a beautiful location.
Submitted on Jun 7, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
The location was lovely and so easy to get around from the rental to the village to shop, ski and eat. The only downside to this rental was in every piece of paperwork I signed in huge bold print it said that no pets were allowed even service animals. There were dogs all over the property, like barking at my children, and there was also animal hair on the throw pillow in the rugs and around baseboards. So this caused me to have to constantly lint roll all of my family’s clothes. Other than that it was a wonderful trip and stay that my family enjoyed.
Submitted on Apr 7, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and we will be sure to follow up on these concerns about dog hair!
Our group of 4 had a great experience at this spacious 2B/2BA unit that had everything we needed. Loved the view from the main living area and fireplace (wood provided). Good access to the shuttle to the resort and the pool/hot tub complex. Very comfortable beds. Good location if you want to ice skate at Keystone Lake, go to the Nordic Center, or visit Dillon or Frisco for a change of pace. We'd book again.
Submitted on Mar 15, 2023
Response from Summit County Mountain Retreats
We are happy to see you enjoyed your stay and we can't wait for you to come back and visit!
Great stay with friends, perfect location to the ski lifts!
Submitted on Feb 25, 2023
Response from Summit County Mountain Retreats
We are thrilled to hear that you enjoyed your stay with your friends and appreciate the location of this property.
The condo fit our needs and was in a great location. The free shuttle was on time and transported us to Mountain House. We really enjoyed the pool, sauna, and hot tub.
Submitted on Feb 7, 2023
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Place was very clean, comfy beds, use of complex amenities like pool and hot tub are great. One thing is that there are no pool towels at the pool and you have to use the bath towels so you run out of towels quickly.
Submitted on Dec 23, 2022
Response from Summit County Mountain Retreats
The team here at Summit County Mountain Retreats is thrilled to receive such a great rating, thank you.
My family wanted to spend a weekend doing what we love-time in the mountains! What better excuse than to celebrate my 40th birthday there. The condo was great! It was very clean and comfortable and had everything we needed. We enjoyed sitting on the deck when we weren’t out exploring. Great place!
Submitted on Oct 18, 2022
Response from Summit County Mountain Retreats
We are so thrilled to hear that you had a wonderful time celebrating your 40th birthday with us!
The condo was clean, well stocked, had a beautiful Mountain View and great location!! Heads up no AC but cooled off with windows open.
Submitted on Sep 25, 2022
Response from Summit County Mountain Retreats
Hello Elena, we are thrilled that you left us such a nice review. Glad you were pleased with the condo and able to acclimate since homes in Summit County do not have AC. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
The condo's location and view was amazing! I would highly recommend The Pines condo location for those looking to relax and enjoy a great view and time!
Submitted on Aug 1, 2022
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! We appreciate our guests and recognize there are many options in the marketplace.
Condo was perfect. This was our 3rd time to stay at the Pines. We love the location and amenities. The condo was perfect. Everything we needed was there and the beds were super cozy and comfortable. We will definitly be back.
Submitted on Jul 25, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are thrilled to have you as part of the SCMR family and we are so happy that you enjoy this condo at the Pines!
This was the BEST!!! No worries at all!!! We will definitely be back if Summit will have us!
Submitted on Jul 16, 2022
Response from Summit County Mountain Retreats
That is exactly what we love to hear! Of course Laura, we would love to see yall again! We are grateful that you chose our company!
This condo was just perfect for us. We enjoyed the view and location first and foremost. The trails just near the property were gorgeous. The pool facility was unbelievably nice. Everything about the condo was comfortable and well appointed. The app with all the important info was super useful -- and the restaurant recommendations were awesome.
Our only real negative feedback was that the floors were pretty dirty. It was clear that housekeeping had not vacuumed, which seems to be a pretty basic expectation and something that should be addressed with the cleaning team. Other than that, the only drawback was the the third floor neighbor who obsessively watered balcony plants, making it often impossible to sit outside -- nothing you can do about neighbors though!
Overall this was a steal of a deal. We will absolutely be back and have already widely recommended this property.
Submitted on Jun 29, 2022
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. We’re grateful for your feedback and we are very happy to hear that you enjoyed the property. We’re extremely alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! Had we known of any issues, we would have sent someone out right away to correct them.
We enjoyed our stay! The place was stocked with pretty much everything we needed. There was wood and matches for the fireplace, family games in the closet, even sleds! As noted in other reviews, the sound proofing could be better. We could hear every movement of our upstairs neighbors, but we brought a white noise machine for our bedroom and slept great despite the neighbors.
The pool and hot tubs in the condominiums were very nice but the sauna and towel service is STILL closed. I was hoping to find a gym/fitness room to run on a treadmill during our stay but no such luck.
I was worried, based on photos, that our view might be a little lackluster since the patio is tucked in between two others; we were pleasantly surprised with how nice the mountain view was from just sitting in the living room.
A toilet was not working when we arrived but maintenance came to fix it, immediately. The guy who worked on it was friendly and helpful. He even called someone (maintenance supervisor or owner or something) regarding a broken window treatment. Unfortunately, the person he called was rude and started criticizing us on the phone because "it just filters the light. It doesn't obstruct the view. They can deal with it." And on that note, the maintenance guy left and we spent the week with a broken window treatment. In all honesty, we didn't mind, it was just the fact that someone had been so rude about it.
Our water was shut off on the last day of our trip but we made plans ahead of time to go out for the day, so it didn't inconvenience us too much.
All in all, we had a great time. Check in and check out was a breeze! Everything was clean, cozy, and well stocked.
Submitted on Apr 10, 2022
Response from Summit County Mountain Retreats
Thanks for having taken the time to write such a detailed review. We are happy that you had a good experience overall, but we are sorry to hear that you had a partially negative experience with our maintenance team. We have brought this to the attention of our maintenance managers to ensure better, kinder customer service on our end. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. We would love it if you would come back to stay with us again – we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.
The home was just as beautiful as the pictures and the rental experience was extremely smooth and well thought out. Great communications.
Submitted on Mar 11, 2022
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
We spent a week here skiing in January 2022 with our family of four and highly recommend this property. It is beautifully renovated, had all the cooking and kitchenware we needed to cook meals, and was very spacious compared to other Keystone condos. We loved the mountain view from the living room. The complex pool and 2 spas were open and clean. It is right on the bus route and we took the bus every day to ski. The check-in was also easy and all we had to do was pick up the key from the lockbox. Would definitely stay here again!
Submitted on Jan 13, 2022
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Noisy building at times.
Submitted on Dec 29, 2021
Response from Summit County Mountain Retreats
On behalf us all of us at Summit County Mountain Retreats, I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience. We apologize for any noise disturbances from the building during your stay. Please keep in mind that quiet hours start at 10pm. Should any guests have issues beyond this time please alert our staff right away so we can get this addressed.
We stayed the weekend for a family wedding nearby and we had a great stay in the condo. There were 5 adults in our family and there was plenty of room to hang out and enjoy ourselves. I would definitely recommend staying here to any of my clients (I'm a Travel Advisor) or family members!
Submitted on Dec 17, 2021
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
We were in CO to view the aspens turning color for fall and chose this condo for its location. We always stay in Keystone as it is close to everything we like to do! The condo was perfect : clean, spacious, comfortable! The kitchen was well stocked with everything you need to prepare meals. The bedrooms are large and the beds very comfortable! Two bathrooms that were very accommodating to our needs. The living area has a fireplace and large windows and deck to see the view of the mountains. We were very satisfied. The area is great; large pool and hot tubs are just a few yards away and indoors! The only thing I would recommend is that it is listed as a ground floor condo, and it is, but you still have about 8 steps to get into it— this could be important to those who need a true ground floor with zero entry. We would definitely stay again.
Submitted on Oct 10, 2021
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are thankful to hear that you enjoyed your stay at the condo and found the condo to be well-equipped with everything that you needed. The views are impeccable from this particular condo and we are glad that you were able to enjoy the fall colors from the balcony. Thank you for your feedback about the stairs required to access the unit and we have passed this along to our marketing team. We hope to host you again in the near future!
Beautiful rental and a perfect location to get around the area.
Submitted on Sep 30, 2021
Response from Summit County Mountain Retreats
Thank you so much for taking the time to share your experience at Summit County Mountain Retreats. We take pride in knowing our customers are happy with their experience
We had a wonderful time. There were four adults in this condo but there was plenty of room. The condo was everything it advertised. It was exceptionally clean, very roomy rooms. The beds were all very comfortable. I didn’t want to get out of the king bed in the mornings. The bed and pillows were like sleeping on clouds.
The condos were very quiet and peaceful. The views from the patio and the entire living room, dining room and kitchen was idyllic with the mountains. We were there as the leaves were changing so the beauty of it was unbelievable.
The amenities were excellent. Two big hot tubs and a huge swimming pool. They were all very clean and inviting.
We did have to contact the management company and they responded promptly. We never had a problem getting in touch with them and they were always helpful.
We would definitely stay here again!
Submitted on Sep 26, 2021
Response from Summit County Mountain Retreats
Thank you for leaving a 5-Stars review. At SCMR, we continuously strive to serve you better. We are glad that the team has managed to meet your needs and are thrilled to host you again soon. You can sign up for promos on our website that might interest you for your returning visit.
We stayed at The Pines. The building was on the far west part which opened up to an amazing grassy area where the view to the mountains was unobstructed! We have ben coming to this area for over 35 years and this by far was our favorite stay here! The whole unit has been updated to such a high degree. It was very clean when we arrived. We loved everything and felt like every detail was thought through for our stay. The Snake River was very close by; just a short stroll and down some steps to the amazing river. We hope to return here again for sure. Thank you for thinking of all the details to make this a true "home away from home" stay!
Submitted on Jul 20, 2021
Response from Summit County Mountain Retreats
Thanks for the awesome review, Timothy! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. This unit is located right in keystone and has beautiful surroundings, in the summer you can even see wildlife like moose and fox near the snake river! We hope you come back and see us soon. Cheers!
We had a wonderful stay at this rental. The house was equipped with everything we needed for a week of skiing fun. The location was perfect - super close to Keystone, and not far from several other mountain resorts. The house itself was warm, nicely decorated, and had quality furniture, appliances, and kitchen utensils. It would be fantastic if the unit had it's own washer/dryer, but pay laundry was available in the pool building (although going back and forth from there in the cold is not fun!) Two other very minor drawbacks were that the TVs were small in all the rooms, and the couch and chairs in the main room were not very cozy for an evening of snuggling by a fire and relaxing. Other than that, everything was great. Easy instructions for everything in the house were provided. Oh, and the view out the living room window is spectacular!
Submitted on Apr 12, 2021
Very much enjoyed our stay, location was perfect, parking easy, and the unit exceeded our expectations. Hoping it will be available next year.
Submitted on Mar 1, 2021