Location was incredible. Beds were extremely comfortable as well. Perfect for a family of four. Pool and hot tub were great as well! We had a blast!
Wish there was a maybe a better coffee set up for the morning? Some filters and a bowl of packaged sugar was it.
Submitted on Mar 25, 2024
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. We provide an initial supply of coffee ground that come in a filter for easy use for our guests. We hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
Property was adequate to our needs. Beds were good, but kitchen appliances were dated. Door latch on master bedroom door was defective, so door would not stay closed. Management company entered the property while we were gone to replace the existing coffee maker (not at our request) and did not send us any notification that they would be coming into the property and left no note that they had been there. This was very disconcerting! Also surprising since I received multiple notifications of my checkout time. Most troubling was the double charge by VRBO and Summit County for trip/damage insurance. Apparently when you try to protect yourself by purchasing travel insurance its an open invitation to be double charged. I will not recommend this property to a friend due to the management company.
Submitted on Mar 16, 2024
Response from Summit County Mountain Retreats
Thank you for your review. We do apologize that the coffee maker was replaced without notification as the previous one had been broken. When filling out our rental agreement the guests did opt into our Travel Insurance and we did charge for it as well as this guest opted into VRBO's Travel Insurance, these are two different offers and the guest was charged accordingly.
This rental was acceptable but certainly not great. The carpets are very stained and gross, the TVs are extremely outdated and awkwardly mounted, there are not enough drinking glasses, and there are some cheap amenities like tiny, low quality shampoo etc that just don’t make sense in one of the premium buildings of the Keystone resort. The lobby lounge area of the building is very used and worn, and one of the two hot tubs did not have any heat. On the positive side, the management company was very friendly and professional. Also the building is in great proximity to the ski lifts. Overall, it is a livable place to stay, but next time I will look for something with more confirmation of cleanliness and quality.
Submitted on Mar 7, 2024
Response from Summit County Mountain Retreats
Thank you for your review and honest feedback! We will be sure to follow up with our teams here about the unit you stayed in!
A great experience and value for the early season.
Submitted on Jan 16, 2024
Response from Summit County Mountain Retreats
Thank you for your review. The entire team at Summit County Mountain Retreats really appreciates it.
This condo is fully stocked, it even has spices. No AC but they provide floor fans which do the trick. It is on a corner, views are grand. The small patio is comfy. The bed is SUPER comfy. This was a bonus. The condo needs an update but not too much. Plates are pretty worn, duvet & bed decor pillows are outdated. No parking instructions, but we figured it out. Loved having our car parked below, inside. Couldn't figure out TV. It would've been nice to have, but we survived. Walking distance to Octoberfest. Super nice! Loved it here. Would stay again.
Submitted on Sep 7, 2023
Response from Summit County Mountain Retreats
We appreciate your review, Dolores! We hope that you will stay with us again!
My wife and I love the Red Hawk Lodge. Our room was great. Dealing with the property manager was very easy and they responded quickly. We would definitely stay here again.
Submitted on Aug 15, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
Great condo, location and amenities.
Submitted on Jul 23, 2023
Response from Summit County Mountain Retreats
Thanks for the great review.
Our place/location was as described, both excellent. What really struck me was the outstanding communication with the owners. They made sure our trip was perfect before we arrived, during and after.
Submitted on Jan 13, 2023
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Loved it, except the ice maker did not work well at all. Had to buy ice. And, we were without water for a day and no hot water for 24 hours, another day. I assume that doesn't happen often...otherwise a great place.
Submitted on Dec 13, 2022
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
The two bedroom condo was perfect for my two boys and wife. We had enough space to move around and quiet time at night. The location was great and the scenery out the patio was breathtaking. My boys loved playing pool down in the lobby.
Submitted on Oct 31, 2022
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
This condo is at a great location. Has the morning sun & afternoon shade to sit on the balcony & enjoy the beautiful view. It has a wonderful pantry and washer/dryer which few of the units there have. You can walk to River Run Village in just a few minutes. The only thing difficult was the big round table & chairs that takes up a lot of space & a little difficult getting around it in the small area. We enjoyed it so much though that we booked it again for next year. Summit County is a great company to work with. We have rented 4 units through them and they have been excellent to work with every time.
Submitted on Jul 29, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! We are thrilled to have you as part of the SCMR family!
I’m not sure how to rate... check in was easy, gal helping us was very nice. Staff checked on us next day. Let them know there was a LOUD noise coming from fridge. They were going to send maintenance but it had stopped. Next day started happening again but would kick off. Overall, they were wanting to help with that issue which was great.
The beds.... Those were the most uncomfortable beds I’ve ever slept in. We tried each one through the nights we stayed and they were all so hard it felt like we were sleeping in the floor.
Shower in front didn’t drain well, there were stains throughout the walls, not sure what it was but gross!!!
Lastly, we went to grab bowls and they were dirty, then mixing bowls, they also had food in the bowl and running down the sides. Lastly, some silverware wasn’t cleaned either.
I will say there are plenty of things for kitchen use which was great, just wish a few things were better and we would have def stayed again.
Submitted on Apr 21, 2022
Response from Summit County Mountain Retreats
Thank you for taking the time to share your experience with us. We are glad you were happy with the service our staff provided you with. We are sorry to hear that you were not happy with the property. Had we known you had so many issues during you stay, we would have been more than happy to address them. We hope to see you again soon.
The condo was very clean and in a great location to ski in/ski out. Condo only fits one family as its very small. TV located in an odd spot and the refrigerator was noisy. Fitness center is really just a few machines in a very tight area that guests enter to gain access to the pool. Not good. Sauna not operational. Outdoor Pool and hot tub were great. Check in and check hours not reasonable.
Submitted on Jan 19, 2022
Response from Summit County Mountain Retreats
Thanks for the comments! We appreciate your feedback.
This is the first time using VBRO and it worked great. Our place at the Red Hawk Lodge is truly a great place stay, a very high quality stay. Very clean, very nice and the best location!
Submitted on Dec 12, 2021
Response from Summit County Mountain Retreats
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience with us at Summit County Mountain Retreats.