Overall we really enjoyed this property. There were a few things that made it less than perfect. They were minor to us, so if addressed would make it 5 stars.
- Upon arrival, there was someone cleaning the hot tub which meant we couldn't use it that evening.
- The description of amenities included a grill which it didn't have, and found out the HOA changed policies and didn't allow them.
- The front door lock batteries ran out and we were locked out for about 30 minutes after returning from the slopes. Obviously you can't know when batteries will run out and they came out as soon as they could
- The dishwasher was broken and still had soap in the dispenser from previous renters (also some broken glass) so careful inspection could've avoided this inconvenience
The location was perfect for us and the building complex itself is pretty new. You're pretty close to the neighbor next door so if you're in the hot tub or around the fire pit at the same time, it's not that private. We didn't mind since the people next door were nice but I could see it being an issue if there was a rowdy group.
We enjoyed our stay and would definitely rent again in the future.
Submitted on Mar 21, 2024
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us some feedback. I would like to touch on the items you had listed. The HOA performs hot tub services to maintain cleanliness, so we apologize for the delay on being able to use this. We are terribly sorry you were locked out of your unit for that amount of time. When handling these situations we try our best to be there as soon as possible. We also apologize that we missed the mark on the dishwasher. This has since been resolved. Please reach out to us directly if you would like to discuss your experience with our staff further. I appreciate your kind words and professional demeanor and look forward to seeing more of you in the future.
Short ski trip with 2 people. Great location and enjoyed the hot tub and fireplace after some cold ski days. Would recommend!
Submitted on Jan 30, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
The property is nice, the kitchen is really well-equipped, and the furniture is all new. The location is cool, with direct access to Lakeside Village and just a short drive to Keystone Resort. The only thing is, the space is a bit tight for 5 or 6 adults. I'd recommend this place more for a couple and 2-3 kids.
Submitted on Jan 23, 2024
Response from Summit County Mountain Retreats
Thank you so much for your positive rating for your recent visit with us at Summit County Mountain Retreats.
We had a great family ski trip staying in this very clean and new unit in Keystone. We skied Breckinridge and Keystone, and were always glad to come back to a nice fire in the gas fireplace and private hot tub. The neighbors were quiet and the first floor location made coming and going easy.
Submitted on Jan 16, 2024
Response from Summit County Mountain Retreats
We are so grateful for your review. Thanks for sharing your rating with us and the community.
What a beautiful condo! Clean and well stocked. Hot tub and fire pit were a joy to sit around and enjoy the snow and quiet. Bed and sheets were soft and super comfortable. Would definitely stay here again!
Submitted on Nov 13, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
We used the hot tub every day and the maintenance team was excellent in regularly sanitizing it. Only down side was the constant heavy landscaping work in both the front and back patio area during the day. Also, the back patio was quite dusty upon our arrival and we did a deep cleaning ourselves the first day which included the grill and cover.
Submitted on Oct 4, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review!
Lovely condo in Keystone. Great location with easy access to slopes and trails. Well stocked, cute and comfy. Enjoyed the hot tub too!
Submitted on Sep 8, 2023
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay. We hope to see you again!
We chose to stay here during our wedding week, it was perfect! Only about a 10 minute drive to everywhere, had no issues during our stay, more than enough amenities for the entire week, and was very clean. Have absolutely nothing negative to say about this place.
Submitted on Aug 17, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
We had everything we needed for our much needed getaway! Comfortable bed, hot tub,great location.
Submitted on Jun 21, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Beautiful condo - well appointed. Would definitely stay there again. Highly recommend kayaking on Lake Dillon, as well as drives to the Rocky Mountain National Park and Arapaho Ski Basin areas.
Submitted on Jun 8, 2023
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
We had a lovely stay at this cute little rental!. It was just the right amount of space for my husband and I. The bed was super comfortable. It even had a Murphy bed and pull out couch in the living room if you are traveling as a family of 3-4.
The kitchen had everything we needed. The water from the fridge tasted delicious and maintained. The bathroom was nicely done. The unit itself was decorated really nice and modern. It had just the right touches! Loved it!!!
There were just a few small things that I personally would have appreciated or could have improved the stay, but aren’t dealbreakers. One could be remedied easily, the other would require a bit more help.
The first: there wasn’t really anywhere to put your clothing away. Like no drawers in the bedroom, but in the living room only? It wasn’t terribly convenient and we were only able to hang our clothes in the closet, but also couldn’t store our suitcases in there either because there was a lot of stuff in the main bedroom closet taking up the space one would use to store their suitcases.
The second, while the bathroom was beautiful, the open shower door/partial partition situation was stressful. It was cold, even with the water was as hot as you could make it, and water got all over the floor. I felt like we had to use every towel in the unit to soak up the water that sprayed out. It felt needed just to keep safe when exiting the shower. I almost fell twice. It was a bit scary.
Lastly, not too shabby, but worth mentioning is that this unit is right off the main road. There’s some new buildings going up across from the unit. There’s a lot of through traffic, bicycles, runners, dog walkers in front of your window and sliding doors. If you’re looking for some privacy, this might not be for you.
Submitted on Jun 7, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review! We love to see feedback like this because it allows us to make every stay for our guests the best!
Had a great stay in this Condo located in Keystone, CO. Had a slight hiccup right out of the gate upon entering the Condo to find stained/dirty bedding on the primary bed, but luckily we arrived early and used the in-unit washer/dryer to wash the bedding ourselves. Reported the dirty bedding issues to the property management team and they were understanding of the situation and offered additional support to correct the issue. Overall the unit provided a very nice stay with a cozy fireplace, comfortable couch, ample space for 2 guests, a well equipped kitchen & bath, and a great patio area featuring a private Hot Tub.
Submitted on May 2, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review! This is a rare occasion and we are sorry that this happened to this guest, we are here 24/7 365 to always help if something like this does happen!
The place is beautiful. Our experience with management? Ok. I called that afternoon saying we had arrived earlier than expected and was hoping for an early check in. Not only did they not even attempt to make that happen but we couldn’t get into our place until 5pm which is later than what was stated on the arrival info.. We sat in the parking lot outside our rental for an hour waiting to get into the place as cleaning people were still working on it. They were filling the hot tub when we were supposed to be there. Which meant....we also had to wait for the hot tub to heat up again. Really disappointing. Then having a check our time that is earlier than any place I have ever stayed at? Yeah, sorry guys...customer experience needs a lot of work.
Submitted on Apr 13, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review! This guest stayed during some of our busiest times of the season and when managing over 500 properties there is a lot of time to make sure everything is cleaned and ready for our guest and at times things like this can happen. Luckily this property has a communal hot tub that can also be used in situations like this while waiting for a private hot tub to heat up as well as we can always try and accommodate a late check out when a guest requests it!
This place was amazing. The kitchen had everything we needed. Coming back from a long day on the slopes and jumping into the private hot tub was perfect.
Submitted on Apr 13, 2023
Response from Summit County Mountain Retreats
Thank you for your review and we are happy to see you enjoyed your stay!
This place was easy to find and right where we wanted to be. The description was exactly what I read. We would come back to stay as the kids really enjoyed the private hot tub. The bedroom with the king size bed was great and my kids were able to have their own beds with the pull out couch and Murphy bed that was available. Plenty of options for watching some TV before bed as there was numerous streaming options. Very clean and comfortable home feeling staying here. Thanks for the memories!
Submitted on Apr 8, 2023
Response from Summit County Mountain Retreats
We're happy to see that you had a 5-Star experience with us at Summit County Mountain Retreats. Thanks for sharing.
We stayed three nights at the end of March 2023 and had a wonderful stay. The private hot tub was the reason we stayed here. It was just as we expected. We had good customer service when we needed to add a night.
Submitted on Apr 1, 2023
Response from Summit County Mountain Retreats
We are happy you enjoyed your stay and our team was able to help during your stay!
Over great, it was the second year in a row staying at this property. Charging me $20 after paying nearly $1300 for a 3 night stay for opening the rental 2 hours early was a bit annoying considering that there was nothing more involved than changing the programming of the door code to access the rental earlier than expected. Home was clean, empty and ready to go but because I made quicker time than expected I either was forced to pay the $10/hr early charge or wait in my vehicle for 2 hours, parked 15 ft outside the rentals door. I just found it to be petty and a turn off. Other than the place was better than last with the addition of the hot tub.
Submitted on Feb 13, 2023
Response from Summit County Mountain Retreats
We are happy that you have enjoyed your time staying in the property and the amenities it has to offer. Early check in fees are very common and charged when early check ins are available as it is additional time that was not originally reserved in the unit.
This is such a lovely, updated home with all the amenities we could have wanted for a ski weekend in Keystone. Will definitely be back!
Submitted on Dec 6, 2022
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
Great clean place and close to my destination
Submitted on Oct 10, 2022
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
We had a wonderful stay at this beautiful modern 1 bedroom condo in a very quiet area at Keystone! The condo itself is luxurious with modern appliances, a huge walk-in shower, a very comfortable king-size bed, two tvs with Hulu, Apple+ & many other channels, a beautiful electric fireplace that turns on with a switch, a huge patio with a huge gas grill and gas fire pit (didn't end up using, but will if we rent again!). It is a short walk to Lakeside Village and short drive to River Run base and to Dillon, Frisco, Breckenridge. Perfect for two people and highly recommended!!
Submitted on Sep 25, 2022
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!
The rental met the description outlining the cabin and area. Awesome experience.
Submitted on Aug 6, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. The Seasons is located in one of the most beautiful areas of Keystone and we can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
It was a nice property. Clean and spacious for two people.Parking was ok but probably because it was not peak season. I would stay there again for sure as long as the price is right.
Submitted on Jul 7, 2022
Response from Summit County Mountain Retreats
Dear Amy, Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
Very happy with our stay at The Seasons. The apartment spacious, comfortable and we loved the tree-covered hillside view. It is new and there were a couple of teething troubles (oven touchscreen not working and ski locker not locking) but these were sorted on our first day by the maintenance staff who were very fast to respond. We stayed in April after the end of the Keystone ski season (we went to Arapahoe Basin) so the place was very quiet. We had the hot tub and steam room to ourselves every night. Everything was clean and well considered. Would definitely return.
Submitted on Apr 26, 2022
Response from Summit County Mountain Retreats
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Clean, cozy, perfect location. Wish it had a crockpot. Loved the in unit laundry.
Submitted on Jan 10, 2022
Response from Summit County Mountain Retreats
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations! This property should have been provided with a crock pot, we will have our staff investigate this and get a new one delivered to the property if needed.
This place is basically brand new and beautiful! It was so close to Keystone and Breck and Copper. It's in a fantastic location, it's a wonderful size, the fireplace is amazing for the night time cold. They had an outside propane fire set up, but it was too cold even the first week of December for that to be comfortable. The bed was HUGE, and so comfy! We had a couple's staycation ski weekend.
I loved this rental. I thought the community hot tub was going to be open and it was too early in the season, or too late? I wish they'd told me that instead of just listing it as an amenity, 'cause I was pretty excited for that. (The only con, tbh.)
The management company was really nice and informative when I had questions. The listing I saw said pets allowed, but they're actually a no pets rental. But they honored the pet allowance for me and I got to bring my dog, which was a big deal for me, 'cause he's old and I don't like board him or invite strangers into my home to take care of him.
Overall, I had a great experience. The kitchen was full stocked with pots, pans, coffee maker, utensils, etc. There's a pull out couch if you're sharing the space with friends. It was a wonderful long weekend!
Submitted on Dec 9, 2021
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Clean, professional management, beautiful views.
Submitted on Aug 16, 2021
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a rating.
easy, very pleasant and relaxing
Submitted on Aug 8, 2021
Response from Summit County Mountain Retreats
Thank you for taking the time to give us feedback and for giving us a perfect rating. We are glad to hear that your experience with our company was so positive and that you enjoyed your time in Keystone. This unit is truly beautiful and located in a lovely area of Keystone. We look forward to hosting you again soon!
We really enjoyed the condo. Location was great. Condo was well stocked. Only disappointed was waiting till late in the week for a key to access the developments hot tub.
Submitted on Jun 7, 2021
Response from Summit County Mountain Retreats
We are glad this guest was able to enjoy their stay in this unit due to the location and how well stocked it was. We hope to host them again in the future.