Great location. Management checked in with us on second day. I let them know about the issues I had, They sent a repairman on day four and he was very professional and fixed my issues (mostly).
Condo was spotless with the only exception being the top of the fridge which had dust bunnies, (no exaggeration). The fridge has missing shelves and has broken shelves, needs replacement or fixing. Bed was super comfortable from pillows to sheets, and the tv's all worked. Fireplace did not work the entire time because of a pilot light issue...there are instructions on how to get it going but that's not the point. Who wants to have to go through multiple steps to start a fireplace after a day of skiing for something that should just be on/off as most other Condos are?
Shades/blinds missing from sliding glass door and repairman wanted to put up temporary blind which would not have been retractable therefore removing any view of the mountain, I asked him to just take it down and we'd deal with the lack of privacy in the living room without the fireplace.
I've got mixed reviews. Location and professionalism of the rental company top notch. However the updated kitchen counters and super comfy beds are negated by the dishwasher issues and the fridge issues. For the prices being paid everything should be in working order
I guess my issues stem from the fact that at the prices being paid everything should work from day one without waiting on a maintenance person (again, cant say enough about the professionalism of mx guy)
I would stay here again, but only at lower rates. It's like paying for Four Seasons and getting Motel Six amenities.
Submitted on Apr 1, 2024
Response from Summit County Mountain Retreats
Thank you for your honest opinion. We have sent your comments to the staff concerned. I apologize for the parts of your stay that were a negative experience. It is very disappointing to hear what happened, but we hope you’ll give us another chance to show you that we have improved.
The unit was an amazing location & perfect for our family to stay in. My children would stare out at the village square and watch people walk by and come down the main slope. The unit itself was wonderfully stocked from humidifiers, box fans, as well as kitchen supplies! My only con to this unit is I felt housekeeping could have done significantly better. Some of the concerning things my 1 year old found on the ground was an orange tic tac on the ground as well as a peanut. There were socks and other trash underneath beds/in drawers...etc.
I would still rebook this unit in a heartbeat, however I would anticipate needing to clean myself. Summit County was very responsive when we reached out.
Submitted on Mar 12, 2024
Response from Summit County Mountain Retreats
Thank you for your review and honest feedback, we will be sure to follow up with our housekeeping team here!
Everything was perfect except the Fireplace did not work. In the future, Is there a way to find out if the Fireplace works?
Submitted on Mar 10, 2024
Response from Summit County Mountain Retreats
Thanks for leaving us a review. Yes, this fireplace is having issues with operation at this time. We do have a clause in our rental agreement that discuss' when amenities are not available.
Had a nice stay. The location is perfect and the condo is beautifully appointed. They provided towels for the hot tub, which most owners do not provide. The fireplace is having issues - although there are instructions for the pilot light, when the fireplace is on there is a smell of natural gas, so we just turned the whole thing off to prevent it. Also the WiFi seemed to drop off pretty regularly. Otherwise a great place to stay for a ski trip!
Submitted on Mar 1, 2024
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
We loved our 2-night stay in this condo. The location can’t be beat, it’s in the middle of River Run Village so we could walk to skiing and restaurants. The condo itself is exactly as you see in the pictures, very clean and comfortable. The property manager was very responsive too, which made us feel taken care of. We would stay here again!
Submitted on Jan 23, 2024
Response from Summit County Mountain Retreats
Thank you for your review and kind words, we cannot wait to have you back!
We had the very best time during our stay at Silver Mill. It’s the perfect size and mix of spaces for a family. Close to the mountain, close to restaurants and services. Wonderful kitchen and actually possible to have meals and relax in the room. Can’t speak highly enough of our time there.
Submitted on Jan 18, 2024
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a review. We are happy to hear you enjoyed your stay. We hope to see you again!
Rental unit was great. Disappointed with the number of stores and restaraunts that were closed.
Submitted on Oct 13, 2023
Response from Summit County Mountain Retreats
Thank you for your review, during this time of the year and in the spring after the ski resort closes a lot of businesses in the area to close for this time.
The apartment itself is nice. The apartments all around are built for tourism and therefore all the restaurants and everything is way overpriced. The amenities in the building were not working well. The hot tubs were not working. The fitness center was closed since months. The parking garage was dirty, filled with trash, stunk, and was difficult to navigate. The washing machines didn't clean the clothes well and the change machine in the laundry room took our bills but didn't give any change (calling the number got no answer, property management wanted nothing to do with it, and the renters of this apartment also did not help).
Overall the place is fine, but just don't expect a really great experience from all the surroundings.
Submitted on Sep 21, 2023
Response from Summit County Mountain Retreats
Thank you for your review and honest opinion. All amenities are managed by the HOA, not us here as we manage the four walls of the unit a guest is staying in, but we will be sure to pass this along to the HOA!
Great location and village view. Unit had a bad musty smell. Both mattresses were worn out, one sank to the middle of the beds. Two of the four fans did not work. Check in envelope was not available at advertised time.
Submitted on Sep 2, 2023
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback! Guest can alway report concerns like broken fans to us during their stay and we can always get them new ones, we have also reviewed our cameras for this day and our envelopes were placed in the lock boxes at our 4:30pm check in time.
We absolutely loved our stay! It had everything we needed & more! It was close to all the different towns to explore! We can’t wait to come back next year & make more memories at my favorite birthday place!
Submitted on Aug 2, 2023
Response from Summit County Mountain Retreats
Thank you for your review! We are so excited to see you enjoyed your birthday and cant wait to have you back!
It was clean and management was responsive but we wouldn't stay here again. To many things that were broken, not working, missing. This is obviously an income property for the owners and they do not keep it up.
Submitted on Jul 24, 2023
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. Please send us an email directly and a manager can reach out to you regarding your concerns.
Great views, close to everything. Pretty much ski in ski out accomodations
Submitted on Mar 30, 2023
Response from Summit County Mountain Retreats
Thanks for the great review.
The check in process was super easy. Great communication and information about the unit. Condo was clean and well equipped and right in the middle of Keystone Village with a quick walk to the gondola.
Submitted on Mar 24, 2023
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
We had the best time at our stay here in late January. Parking was so convenient, all necessary amenities were included in the kitchen, and we were within just a short little walk down to the gondola. If you’re looking for a cozy space to stay in the heart of downtown— this is it.
Submitted on Feb 17, 2023
Response from Summit County Mountain Retreats
We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
Great experience! Immaculate condo unit, very convenient to the village, ski rental and gondola. Convenient underground parking. We found the unit and bathrooms to be spacious. Fairly quiet location considering the nature of condo buildings. Great kitchen allowed us to save $ on food. The rental company was very communicative and accommodating. When we visit Keystone again, we plan to rent this unit!
Submitted on Jan 24, 2023
Response from Summit County Mountain Retreats
The team here at Summit County Mountain Retreats is thrilled to receive such a great rating, thank you.
We were very happy with the location and condition of this property in Keystone. Very convenient to everything we needed, especially the slopes! Had some first time skiers that loved it.
Submitted on Jan 2, 2023
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
The apartment is in a great location, right in the center of Keystone village. It's clean, well equipped, and all the appliances are new. The management company gives clear, well detailed instructions for everything. It was in the single digits outside when we were staying there and unfortunately, for whatever reason, the baseboard heating could not keep the unit above 65 degrees. They do provide an extra electric heater but I wish the heating was a bit better in the unit itself.
Submitted on Dec 17, 2022
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. We would have provided you with more space heaters, had we know you needed them.
All was very easy and enjoyable ...process and this property. Only noticeable negative were the windows. They will be letting in a lot of cold air ... not a good seal and could hear all the activity below as well as feel the cold air.
Submitted on Sep 24, 2022
Response from Summit County Mountain Retreats
Thank you for your review. We also appreciate your feedback and will have our team take a look at the window seals for upgrades.
Perfect proximity to the restaurants and shops of river run. A short walk to the gondola and a short trails. Easy access to biking trails and rental facilities. Stocked with necessary items for longer stay in kitchen. Awesome view of river run area and mountains from balcony.
Submitted on Jul 26, 2022
Response from Summit County Mountain Retreats
We sincerely appreciate you taking the time to share your experience with us. The Silver Mill building is right in the heart of Keystone Resort. I'm always glad to hear people taking advantage of all that Summit County has to offer!
We had a great summer getaway at this Silver Mill property. Very clean and cozy. Would definitely stay here again.
Submitted on Jul 16, 2022
Response from Summit County Mountain Retreats
Thanks so much Leah! Silver Mill is a great place to spend time with friends and family. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
The stay was great! The only thing that need to be addressed in the condo was meal table it needed a little TLC. My family and I always enjoy are time and have a hard time going home. Thank you!!! Hope to back soon!!!
Submitted on Jul 10, 2022
Response from Summit County Mountain Retreats
Thank you for leaving us a review. We will investigate the dinning room table to see what TLC we can provide it with. Come back and see us soon!
We stayed a Sunday through Wednesday and it was pretty nice and quiet. Condo was clean and great. Check-in and checkout were smooth! Only problem was the coffeemaker- it was impossible to make anything that tasted good. Some if the businesses closed before stated hours. All good though. Thanks!!!
Submitted on Jul 9, 2022
Response from Summit County Mountain Retreats
Thank you for sharing your experience with us. We are happy you enjoyed a nice and quiet relaxing trip and were able to appreciate the cleanliness of the unit. We would have provided a new coffee maker, had we known. Make sure to reach out to us next time you are in the area.
Very clean and beautiful views. We were there during a festival with a live band which we watched from the balcony of our room. It was perfect!!
Submitted on Jul 5, 2022
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. Being able to watch the live band from your balcony sounds awesome! I hope that you’ll come to stay with us again soon.
Loved everything about this rental experience! Beautiful condo and perfect location!
Submitted on Apr 21, 2022
Response from Summit County Mountain Retreats
We really appreciate you taking the time to share your review with us. We look forward to seeing you again soon.
Great location, very comfortable and well stocked.
Submitted on Feb 10, 2022
Response from Summit County Mountain Retreats
We're happy to see that you had a 5-Star experience with us at Summit County Mountain Retreats. Thanks for sharing.
Very well stocked kitchen! Condo was in great shape and clean as well.
Submitted on Jan 19, 2022
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
Great location at the end of the hall...low traffic. Balcony looked over the village square...great for people watching! Comfortable beds and very nice kitchen. Easy check in and check out process. We had no problems at all! Great unit! Apple TV, DVD player and large TV was also a real plus!
Submitted on Aug 15, 2019
the elevators were broken. someone should have been there to fix them.
Submitted on Aug 6, 2019
Response from Summit County Mountain Retreats
We apologize that the elevator was not functioning during this guest's stay. SCMR only manages individual units within the Silver Mill building. The building management is responsible for all building repairs and unfortunately, we cannot control how quickly the repair is made. The elevator is now up and running. We appreciate the feedback!
We stayed here for the Bluegrass Beer Festival. It as the perfect location to stay, center Village. Could see and listen to the bands from the patio.
Submitted on Aug 6, 2019
Biking, hiking and some fun.
Submitted on Jun 19, 2019
A nice location in River Run. I definite place to stay
Submitted on Jun 16, 2019
Very relaxing. Great views. Exceptionally clean. Access to restaurants, pool, etc.
Submitted on Jun 10, 2019
Overall our stay was great! The location of the rental can’t be beat. Only two small complaints are that the tv was unplugged and we had to figure out how to reconfigure it, and the fireplace also didn’t function. We stayed right after the close of ski season so perhaps the place had already been partially decommissioned for summer.
Submitted on May 22, 2019
The condo was very nice and well appointed, including the kitchen. Easy access to everything in the area, including A-Basin ski area which was our key destination. During our stay the building had a boiler issue which resulted in no hot water for a brief time, but the SMCR folks were helpful and responsive in communicating with us and the Keystone Property staff.
Submitted on May 2, 2019
Location was great. Parking was plentiful. Everything in the unit was functioning properly. Beds were comfortable, even the kids were able to sleep on the fold out couch. We really enjoyed being able to look out over the square and see the gondola and slopes from the balcony and windows. There was only one minor detail that could be improved. The balcony was not cleaned before our stay. There were ash piles and cigarette butts.
Submitted on Apr 7, 2019
Condo is right next to the stairs at the end of the building closest to the bridge.
Submitted on Mar 10, 2019
We loved being right in the heart of the village. Wonderful views. Well maintained and stocked. Right on the square and quiet too! I would rent this place again in a heartbeat.
Submitted on Feb 28, 2019
The unit was very nice, but the property management company was not thorough in prepping the unit for our stay, e.g. missing spoons, missing humidifier part, dead batteries in remotes, finger smears on the patio doors. The property management company also took 3 days to respond to a text to their help line.
Submitted on Jan 20, 2019
The property was great. The room was beautiful. My only concern was the water was off when we arrived. The build needed to repair some plumbing so all water was off. Repaid took longer than expected but water was turned back on before the evening was over. It was the day we arrived and we weren’t notified in advance. This would of been helpful to know so we could make arrangements. The property manager was not informed by keystone mgt so there was not much that could of been done. Summit county retreats took care of our troubles that first night.
Submitted on Dec 18, 2018
Awesome!
Submitted on Oct 16, 2018
We stayed at the property for a work conference and it was just what we needed. The property management company was very helpful, especially accommodating since our shuttle from the airport arrived well before check-in time, so they let us keep our luggage at the office until we could check in. It was no problem at all. We really liked the rental property. It was very clean, quiet and the beds were comfortable. All around, we had a great experience, which is always great when you don't have time to mess around with any issues at all.
Submitted on Aug 13, 2018
This condo is gorgeous! We LOVED it! Will request to stay there again! Went to the wine and jazz festival and had a FANTASTIC time!
Submitted on Aug 1, 2018
This condo was very cozy and comfortable. Best condo we have stayed in to date. Clean on arrival and decorations made it even better. Plan on booking it the same condo for January.
Submitted on Jul 25, 2018
We started out with this condo not being able to check in early due to other guests which was not a deal breaker. But we wanted to get up the mountain on the free gondola ride at 3pm since it closes at 6. Before check in we were told the shower was broke and we would be without a shower in the unit. We had 6 guests staying so this was going to be interesting. They were unable to fix the shower our whole stay which we dealt with. The annoying part was the dripping water all night long in the unit in the master bedroom. However we made it all work. Plus the mgmt. company did give us a half of a night in price off, and Summit County did bring us a bottle of wine which made us all forget about the hassle of it all.
The only other things I would mention is there was no screen on the window in the master bedroom. One of the blinds wasn't working properly and the weather seal goin out to balcony was coming off. Just minor things so I gave the overall condition a 4. Other than that its an amazing condo we watched the concerts straight from there, and I would consider staying here again in the future.
Submitted on Jun 26, 2018
Response from Summit County Mountain Retreats
Thank you for the feedback and we appreciate your understanding with the inconveniences. We will have our maintenance staff look at some of the other issues mentioned. We're glad you enjoyed your stay otherwise and hope to host you again.
Good place, nicely furnished and clean. Would rent again.
Submitted on Jun 24, 2018
We love River Run and staying in Keystone, but the entire village was closed for construction and that wasn’t disclosed. Incredibly disappointed to find out once we got there. We refused to let that ruin our weekend so we made trips to Breck, Dillon, and Vail. Normally we would just stay and enjoy the condo.
The actual property was nice. The fireplace didn’t work well, there was a missing a screen in the master bedroom and hand soap in the bathrooms but we improvised, everything else was great. We would definitely book this condo after June 8th.
Submitted on May 1, 2018
Location was amazing! Everything was updated! Perfect for our family! We will be back! Thank you!
Submitted on Mar 20, 2018
It was beautiful very clean and spacious. A couple of little things didn’t work but overall it was perfect. Perfectly located by the tubing and shops and good food! Highly recommend this place. We didn’t ski and there was still so many things for us to do especially for kids!
Submitted on Mar 6, 2018
Place was roomy and nice, couldn't get the fireplace to work even though I have plenty experience with gas fireplaces. Apple TV remote didn't have batteries.
Submitted on Feb 20, 2018
Response from Summit County Mountain Retreats
We appreciate the feedback. We encourage guests to contact us during their stay with any issues so we can help resolve them. Our contact information is on the keycard, in the Guest Information Portal and other places. We want all our guests to enjoy their stays!
The condo is fabulous! It is beautifully decorated and the location was perfect! Right in the square and the stairs are right by the condo so access was easy! The kitchen has EVERYTHING you can imagine you would ever need. From plates to a corkscrew! We have never stayed in a place that was so stocked. The only things we needed more of was toilet paper , paper towels and 2-3 more trash bags!!!! Beds comfy, lots of pillows and blankets and towels! Oh needed more dish towels! The bed configuration changed from our reservation to our actual stay and the bunk beds were gone which caused us to have to double up on the fold out couch. We would stay there again and again!!!
Submitted on Jan 3, 2018
Have stayed in just about all the complexes at River Run over the past 6 seasons but this was first time for Silver Mill. Condo #8214 was fine and overlooked the RR courtyard nicely but it is a hike from the elevator which is good and bad. The photos on the SCMR website need updating as they showed a bunk bed in the second bedroom, however, actually it was a queen. The text in the listing was accurate but the photo showed a bunk. Not a big deal but when four 50+ year old men are staying there, we all expected our own sleeping space! :-) The unit had great portable humidifiers. Us almost sea level people like some humidity in the air. Kitchen was typical size for a double there, but definitely could use an extra setting of plates to help reduce dishwashing time! Workout facility in the parking garage was actually one of the larger ones I have seen in the condos including free weights. All in all, a good place. Would rent again if the need arose. We usually get 1-2 3BR units in Buffalo but this year only four of us could make the trip so figured we would try Silver Mill.
Submitted on Dec 8, 2017
Spent 4 days in the unit for a wedding. The location was ideal for all the festivities and the unit itself was very comfortable with everything we needed.
Submitted on Sep 14, 2017
We really enjoyed this property, especially being so close to all the activity and restaurants in the village. Definitely recommend!
Submitted on Aug 7, 2017
The condo was great- just what we were looking for. Would love to stay there again.Keystone village is amazing. Close to tons of stuff to do. Miss Keystone already!!!
Submitted on Jul 24, 2017
We enjoyed our weekend very much. The condo was in the perfect location for a festival. We liked the condo but it does not have a tv in the master bedroom. I went back and looked at the description which only lists a tv in the guest room. I didn't pay attention initially because I would assume there was a tv in the master bedroom. For the price of the condo, you need to add one.
Submitted on Jul 18, 2017
We enjoyed the location on the 3rd floor with viewing of the village walkway. Convenient to food and drinks. People were loud at midnight which we could hear and needed to close windows. Suggest magnifier mirror, better bathroom fans, and demusting the room odor. Fix the wand on patio door, bra was left by last tenant, kitchen lighting too dim...perhaps dimmer switch with stronger bulbs.
Submitted on Jul 13, 2017
Excellent and most convenient.
Submitted on Jun 28, 2017
We loved this condo - had everything we needed and an excellent location. We had three adults and three kids under 10 and were very comfortable. The unit is a little far from the elevator, but totally worth it because it looks over the village square area. Great balcony in the sunshine to enjoy after skiing. Short walk to the gondola, ski shops and restaurants. Ski storage conveniently located on first floor. Also, the management company was so organized it made everything super easy. Absolutely recommend this vacation home.
Submitted on Mar 19, 2017
Great Condo. Easy booking process. Excellent service
Submitted on Mar 8, 2017
This condo was well furnished and had ample room for the six of us. They provided plenty of towels, Kleenex, trash cans and kitchen supplies. Very cozy and has a beautiful view of the main streets of River Run.
We ran out of toilet papers and garbage bags, and the oven hadn't been cleaned and we were unable to use it due to the smoke it produced. We left a note in hopes they would get it cleaned for the next renters.
I would love to stay in this rental again.
Submitted on Feb 22, 2017
This was by far the best condo we have stayed at in Keystone. The room was impeccable with all the luxeries of home. Only complaint was the fireplace not working but the staff was all over any questions or concerns we had. 10 out of 10! We will defiantly stay again. Thank you.
Submitted on Jan 22, 2017
Response from Summit County Mountain Retreats
Thank you for the kind words! There has been a problem with the getting the air properly balanced in the building. Management is working with HVAC pros to resolve the issue.
Very nice place. Great location. Fit the 5 of us very well.
Submitted on Apr 4, 2016
Place was perfect. The property lives much bigger than the actual square footage.
Submitted on Feb 29, 2016
This is a great condo - kitchen well equipped with everything you need to cook. Very well kept. We have stayed in several condos in SML and this is by far the best.
Submitted on Jan 26, 2016
The room was in great condition and very convenient to the child care center and restaurants.
Submitted on Jan 7, 2016
It was great. The location was close to where we wanted to go. We were there for a wedding in Dillon. We condo was clean and very nice. No one was around, but management responded quickly to the one request/issue we had with a keycard.
Submitted on Oct 15, 2015
This was a well decorated and the furnishings were well thought out with respect to size and placement. Master bed was very comfortable and the guest beds seemed to be of the same quality. Kitchen was very well stocked with pots, pans, dishes, etc. Plan to stay here again. We love Keystone and this condo.
Submitted on Sep 6, 2015
We really enjoyed our stay at the Silver Mill #8214. It was the perfect getaway for our family.
Submitted on Jul 21, 2015
Downhill mountain biking, Bacon Festival, all female AC/DC cover band, great place to stay.
Submitted on Jun 30, 2015
Terrific- but don't want to say too much! Cause we don't want it booked by someone else the next time we can manage to get away. Sssshhh!
~Carrie
Ps An elevator was down and don't bother going to the Dakota pool.
Submitted on Nov 30, 2014