Great stay and superior management. Will return. Perfect walk to hill for snowboarders. Skiers maybe not so much. Condo perfectly appointed. Would love to come back.
Submitted on Apr 11, 2024
Response from Summit County Mountain Retreats
We are thrilled to have you as part of the SCMR family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
We booked the Tenderfoot Lodge #2666 for a birthday weekend/snowboard trip and it was great! The check in process was very easy including all codes, parking directions, dining guides, etc. all provided well in advance. Fit 5 of us very comfortably with no issues and was very clean. The location was fantastic with Keystone Mountain View’s from the balcony and a 5 minute walk to the ski lifts! Check in is pretty late (4:30) but not a big deal if you are skiing until the lifts close anyway, that would be my only knock on the property. Overall, it’s a wonderful place, would highly recommend!
Submitted on Mar 25, 2024
Response from Summit County Mountain Retreats
Thank you for this amazing 5-star review! We appreciate all your kind words. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
We are very pleased staying at this home away from home. The place is roomy, has nice amenities, very close to the slopes -- it was exactly what we needed. The one night was all we were planning on, and this place afforded that possibility.
Submitted on Feb 20, 2024
Response from Summit County Mountain Retreats
we are so happy to see you got to enjoy a night up here in the mountains!
Property Management company gives amazing service, unit itself was not good. Needs a lot of TLC.
Submitted on Jan 28, 2024
Response from Summit County Mountain Retreats
Thank you for your review, we would love to know more about your stay!
Great property for ski vacation in Keystone. Covered parking, short walk to slopes, quiet, and kept in good condition. Only problem was that there was no television service. There was a dishtv box, but no signal. Called the property management company. They said they would send a tech, but we never heard from them again and the TV never worked.
Submitted on Jan 20, 2024
Response from Summit County Mountain Retreats
Thank you for your review. We do apologize that this was not fixed during your stay, but we are happy to announce this has been fixed!
The property was spacious, clean, and useable. We did not realize ahead of time that it was on the fourth floor, but with the two elevators that was not a big issue. The kitchen was well stocked and efficiently laid out. Main bedroom had a very comfortable mattress. We enjoyed the hot tub access. We appreciated the solitary nature of the off season. Everything seems well maintained. Would highly recommend this facility.
Submitted on Nov 27, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
For the fourth September in a row we recently spent the last two weeks enjoying the beautiful aspen turn golden before our eyes. We have stayed three times in Tenderfoot at Keystone and really like the location and comfortable units there. We hope to return again next year.
Submitted on Oct 16, 2023
Response from Summit County Mountain Retreats
We are thrilled to have you as part of the SCMR family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
For the most part, the property was exactly as advertised. Gets really hot on the 4th floor, yet the right amount of fans available to put inside the windows/door. Kitchen equipment adequate yet toaster burns almost instantly. Grill with gas was an added bonus (used daily). Queen sized bed was very comfortable. Front door slams easily and a nuisance. Loved the hot tub + summer colder plunge tub! Communication from the property management company was too frequent (via email + text).
Submitted on Aug 1, 2023
Response from Summit County Mountain Retreats
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Only needed a 1 night option, and this worked well. With a large pick-up, we appreciated the oversized parking available outside the front.
Submitted on Mar 24, 2023
Response from Summit County Mountain Retreats
Thank you for your review and we are happy to see you enjoyed your time!
Great location near ski resort with beautiful view; however, the property was in need of renovation. The fireplace (one of the main reasons for choosing this unit) did not work, sliding door handle was loose and ready to come off, the storage room key was missing (had to store ski equipment in room), shower's water knob was cracked (very sharp), and heater was defective.
Property maintenance repaired the shower knob and sliding door handle in a timely manner; however, the fireplace was not addressed. Property management provided quick response.
Unit had a washer/dryer which was great but only one pod was provided.
Submitted on Jan 19, 2023
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. The repair for the fireplace required an outside company to fix and unfortunately we were not able to get them out during your stay. The fireplace has been repaired at this time.
We had the best experience! 5 minute walk on the trail to Peru Express lift, heated garage parking, clear check-in instructions. The condo was clean, super comfy and spacious for 2 people, and with great views of the slopes and mountains. Enjoyed the outside hot tub! We would definitely stay here again! Maybe we'll even bring the kids next time - they'd love the bunk beds.
Submitted on Jan 11, 2023
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
Location is great, just a 3 minute walk to Peru lift/Mountain House. Disappointed that fireplace was broken and there was no ski locker ski, despite calling twice about it. Just made for a wet, messy jumbled mess of equipment in front area of condo.
Submitted on Jan 2, 2023
Response from Summit County Mountain Retreats
Thank you for taking the time to share your experience with us. The fireplace needs to be repaired by an outside company and we have that scheduled, we are sorry that it was not working during your stay. We have also got new ski locker keys in the property as well.
Very clean, close to the mountain and town. Would love to go back!
Submitted on Dec 29, 2022
Response from Summit County Mountain Retreats
Thanks for the great review. We can't wait to have you back!
stayed three nights in underfoot lodge, had usual problems - tv remotes not paired to TVs rendering them useless, fireplace supposedly out of order, bedroom closet full of owners junk so little room to hang clothing, owner requested skis be stored in provided outdoor lockers yet didnt leave a key to access the locker, management company refusing to allow us to park car in garage till end of day despite their being 200 empty spaces, locked out of lobby so couldnt change or use the bathroom, advertised 2 hot rubs available but only one in operation, bath mats not vacuumed. Actual lodging furnishings good, kitchen well stocked, provided 2.5 rolls of toilet paper and paper towels, only one small shampoo though. had some sort of wifi heat control which would turn heat back to 65 if you turned it up to 67. apartment was on top floor with arched ceilings so all the heat went to ceiling but no ceiling fans to recirculate so would have been nice to have little blankets or throws to stay warm while eating or watching the main tv which was only one with working remotes. lodge was about 10 min walk to Peru express lift a little too far for ski boots but had bldg. with lockers for $15/day if you wanted walk in shoes. lots of shuttle buses but none serving tenderfoot lodge. keystone is great ski resort lots of beginner and intermediate skiing with really long runs and very short lift lines. walk in and out gondolas also serve top of mountain. management company did a lot of email correspondence and texting to guests but didnt actually help with anything or make concessions to improve stay
Submitted on Dec 16, 2022
Response from Summit County Mountain Retreats
Thank you for taking the time to share your experience with us. We are sorry that it was not what you expected. We have passed along your feedback for improvements. We have taken care of the TV remotes and we are in contact with an outside company to address the fireplace issues. The homeowner is supplying throw blankets and the closed is filled with comfort items for guests, such as, games, humidifiers, fans, air mattress, and a pack n play. We have also reached out to the HOA for replacement ski locker keys.
Perfect location. Quiet and peaceful
Submitted on Oct 19, 2022
Response from Summit County Mountain Retreats
Thanks for your review!
It is safe to say we had a subpar experience staying at this rental unit. Upon arrival, the front door was wide open so we didn't have to type in the door code leading to questions of our safety. Once in the unit, it looked fairly nice until we walked into the master bedroom and noticed two little pieces of what we believe to be dog feces in the crack of the bedroom door, next to the door, and a bit smeared on the carpet. Each piece was about one inch around. Very hard to miss if the place was cleaned properly. Location is great and would be a nice place if the cleaning crew paid more attention to detail.
Submitted on Sep 27, 2022
Response from Summit County Mountain Retreats
We have looked into this. The lock access to this property has a log and when we reviewed it, we see that the door was locked and this guest entered their code to unlock the door, if the door was unlocked and wide open, why would you put your access code in? Also, we take pictures of the property when it is cleaned and inspected prior to check in. After reviewing the photos before this guests arrival we did not see any evidence of feces. Furthermore, this guest never reported any of these things to us until after check out and also said the feces was one piece and in the living room, now the story has changed.
I have no regrets about booking this place The patio views didn’t disappoint. The heated parking and the elevator really helps when you are up in the mountains.This place has exceeded my expectations.
Submitted on Sep 26, 2022
Response from Summit County Mountain Retreats
We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
Simple spot, great view, peaceful experience
Submitted on Jul 5, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a peaceful experience with us, views from this unit are great. We hope to see you again soon.
The location of this condo was perfect for our March ski trip! The condo was very clean and comfortable! We took ski school and you could see our skiers on the bunny hill from the back deck! You can walk to the slopes in less than 10 minutes. It was really nice having a warm parking garage on those colder days. The kitchen was very well stocked and the beds were really comfortable! The communication between the property management was awesome! Lots of texts and emails provided everything we needed to know! My only suggestion is more towels would be appreciated, there were only five big towels and the washing machine is tiny! I will definitely recommend this condo to friends and I imagine we will be back!
Submitted on Mar 28, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Awesome place to stay very clean and accommodating
Submitted on Mar 28, 2022
Response from Summit County Mountain Retreats
Thanks for taking the time to share your experience with us. We are thrilled to hear that you loved the condo and found it to be very clean! At SCMR, we continuously strive to serve you better.
The place was clean and had everything we needed for the night! The pull out bed in the couch was broken however and needs repair. Other than that, this was perfect for what we needed!
Submitted on Mar 22, 2022
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. We will have our team take a look at the sleeper sofa for repairs, thank you for letting us know.
Very friendly service and an attractive, clean place to stay. Really enjoyed it.
Submitted on Mar 9, 2022
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a 5-star review.
Our stay at Tenderfoot Lodge #2666 was perfect! The condo was inviting, clean and organized. We ended up having to stay one extra day due to weather conditions and the property management group was very attentive and accommodating. Just an overall great experience.
Submitted on Jan 27, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
It was comfortable and nicely appointed with all the necessities. We had a nice relaxing time. Thank you. The staff was terrific.
Submitted on Sep 25, 2021
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Great location. Everything was as advertised. Was a great choice to stay.
Submitted on Aug 26, 2021
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. We are glad to hear that you enjoyed the location of the condo and we look forward to hosting you in the near future!
Our stay was great in this condo and at this complex. So CLEAN!!!
Submitted on Jul 21, 2021
Response from Summit County Mountain Retreats
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
This place was so convenient. Short walk to a Peru Express, Discovery area, etc. Short drive to Keystone shops. The place is comfortable and we slept 5 without being cramped. Great communication from mgnt. Definitely will stay here again.
Submitted on Mar 20, 2021
Very good and spacious place for several people, very close to the main ski mountain, it is 5 minutes walk from the ski school. It is very serving shops and restaurants .. I loved the place
Submitted on Feb 23, 2021
A few girl friends and I spent the night at Tenderfoot Lodge and loved our time there! The place is very clean, has great mountain decor, and everything we needed for a girls night in. Would highly recommend this place!
Submitted on Feb 8, 2021
Love the unit! Just a note that the blinds were broken along with part of vent in the bathroom (vent works but the slat wasn't completely attached)
Submitted on Jan 29, 2021
One of the best places I ever stayed. The property took care of all things which even we didn't think of. The kitchen was fully equipped, there were extra beddings, even games for kids and adults.
Submitted on Dec 29, 2020
We stayed here in Dec 2020. The unit is directly across the slopes. A quick walk across the foot bridge (which is totally cute) and you're there! If you have kids, this is right across from the ski school and the green trail. Clean, comfortable, and inviting. Lots of board games that my kids liked.
Submitted on Dec 27, 2020
Our family stayed at Tenderfoot Lodge for a quick mountain getaway. The place we clean, quiet, perfectly located, and communication with the company was exceptional. We will definitely stay here again!
Submitted on Oct 19, 2020
Was a lovely place to stay. Very clean and beautiful views. Will stay here again.
Submitted on Oct 18, 2020
GREAT PLACE IN KEYSTONE TO STAY
Submitted on Jul 21, 2020
So much fun
Submitted on Mar 15, 2020
good time
Submitted on Mar 2, 2020