Great spacious condo with plenty of amenities. Great location right by shuttle stop for 5 minute ride to base village. Shared hot tub across the parking lot was very small.
Submitted on Apr 13, 2024
Response from Summit County Mountain Retreats
We appreciate your kind words and are so happy to see you enjoyed your stay!
Nice unit with plenty of space in all rooms.
Submitted on Mar 5, 2024
Response from Summit County Mountain Retreats
Thank you for your review!
Everything for the most part went great. Place was super clean and well put together. I will say the place looks completely different with the snow around it than in the pictures. Overall great experience and no real complaints minus a few small things. Our stay was four nights long and the kitchen trash cans were only 10 gallon cans which would have been no biggie but we were only provided 2 extra trash bags so we had to buy more bags which were extremely expensive in town. Also there was no type of cleaning spray provided in the house so we had to purchase that also to be able to clean up after ourself. Also when we got there the keys to the equipment locker for ski gear was gone and when asked if they could provide us with one we were told there was not a spare so we had to pack all of our gear up and down the stairs daily. We asked if there was a snow shovel anywhere because the entire balcony / grill had 4 foot of snow on it. They advised there was no shovel so we had to go buy one of those as well. Also the parking spots were normally 2 vehicles fit in front of each home were not all shoveled to fit 2 vehicles so only 1 could fit which of the one available people from other houses were always parked in it which meant we had to park even further from our "reserved" spot and carry all of our ski equipment even further do to not having access to the equipment locker. These are all small these that weren't that big of a deal but at the end of the day we went with this specific house because of the perks and we weren't able to utilize them and weren't offered any type of compensation for any of these issues. Other than the things listed above overall great stay.
Submitted on Feb 7, 2024
Response from Summit County Mountain Retreats
We are happy that you had a good experience overall, but we are sorry to see that you are upset about the ski locker keys and the shovel. Thank you for your honest opinion. We have sent your comments to the staff concerned.
Great vacation!
Submitted on Aug 16, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
To start off the cabin was absolutely amazing! With a beautiful view, this was our first of many trips to keystone and staying here made it even more memorable.
Submitted on Aug 14, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
We did a 3 family get together, with 6 adults and 6 children-4 of them 3 and under- and the layout was perfect for our needs, and the unit in a gorgeous location and nicely decorated. We had a few minor issues with maintenance issues and some things we thought would be provided, but they offered to bring them ove.
Submitted on Jun 20, 2023
Response from Summit County Mountain Retreats
Thank you for your kind words. We’re grateful for your feedback.
Went for a girls' weekend getaway with 7 of us. We appreciated that there were plenty of beds for all, though those in the bunk room said the mattresses left something to be desired & woke up a bit stiff. The location was lovely, especially with all the rain, everything was green and the sound of the creek was relaxing and easy to hear in the quiet area. There were hummingbirds outside at the feeder daily. The condo is bright and airy with all the windows, the kitchen is functional with pots/pans/silverware plenty for a larger group, though we found we needed ziplocs & aluminum foil & hand soap (!) which weren't available. We loved the large table & couch, so all of us could gather together. Check in & check out instructions were clear. We would stay here again.
Submitted on Jun 13, 2023
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
Overall great experience! The property managers were always proactive. They kept in contact from the time I booked our stay to the moment of our departure.
The lone hiccup was one of the two master suites upstairs. Lets agree that a good night sleep is a good start for a good day skiing and an uncomfortable sleep doesn't do much to make the next day a good one.
Well, the mattress in the room directly at the top of the stairs should have been replaced many moons ago. There are divots on either side of the king bed. Sleeping in the middle was just as uncomfortable. We all agreed that the matresses for the bunk beds were more comfortable than what should be the best room of the house.
It wouldn't take much to resolve this problem. There are many memory foam beds that are far more comfortable and probably less than $1K.
After fees and taxes, we paid more than $350 a night and the biggest bed in the place was the worst place to sleep.
Please change the mattress! It's the only thing that keeps this review from being 5 stars, but successful sleep is the #1 reason we rent your condo.
I would be happy to rent this condo again as long as a new mattress was installed.
Thanks again for the wonderful customer service!
Submitted on Feb 5, 2023
Response from Summit County Mountain Retreats
We are glad to hear you had a great experience. We also apologize that the mattress did not meet your expectations. We agree that a comfortable nights sleep is very important. Our team will review the mattress and recommend replacement if needed.
Enjoyed the condo very much. Close to the slopes and shuttle stop. Directly across from the hot tub. Overall very nice
Submitted on Dec 13, 2022
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a 5-star review.
Super clean and lots of room. Highly recommend! Will stay here again.
Family loved it. Hot tub is pretty small but you do get access to Dakota lodge which has a great pool and 2 hot tubs.
Submitted on Nov 24, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!
A
Submitted on Oct 10, 2022
Response from Summit County Mountain Retreats
Thank you for staying with us. We are grateful that you chose our company.
Our family had a great time staying in the spacious trappers crossing #8773 vacation rental! The property was well furnished and very clean upon arrival! The location is just far enough away from the high traffic areas to be peaceful and relaxing. Yet close enough to the amenities available in town to ensure that anything you might need is only a minutes drive away. The property is also only a 30 minute drive from Hoosier Pass just outside of Breckenridge, where our family enjoyed a nice hike together. A couple of us also completed the “Decalibron”, 4 14ers in one day in the mountains. The drive to kite lake just outside of Alma was only a little more than 45 minutes from the rental. For a little closer entertainment, the family enjoyed the 10 minute drive to Saphire Point to feed the chipmunks and enjoy the beautiful scenery. We look forward to returning to Keystone next year and will definitely try to book Trappers Crossing #8773 for our stay. Thank you for a great experience in Keystone!
Submitted on Oct 3, 2022
Response from Summit County Mountain Retreats
We sincerely appreciate you taking the time to share your experience with us. On behalf of our entire team, thank you for allowing us to serve you.
We stayed in #8773 on Trapper’s Crossing. We’re in our 50s, and have lodged at several locations without leaving a review, but this particular unit got our attention. It’s a nice unit, but poorly maintained...too many issues to list.
Submitted on Jul 4, 2022
Response from Summit County Mountain Retreats
I’m very disappointed to see that our service was below your expectations. We would like to know more. Please send us an email directly and a manager can reach out to you regarding your concerns.
Good location on the shuttle route but also a close drive to the free lot in River Run. Clean, spacious & well equipped accommodations.
Submitted on Apr 10, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are glad to hear that you enjoyed the location of the condo, and that you found the condo to be clean, spacious, and well-equipped. We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
This place was great. Very clean and just the right amount of space. Would definitely get this place again!
Submitted on Mar 22, 2022
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
This condo has beautiful views out of every window and is located close to the slopes. We enjoyed the hot tub located just a few steps from the front door. We will definitely stay here again.
Submitted on Mar 2, 2022
Response from Summit County Mountain Retreats
The team here at Summit County Mountain Retreats is thrilled to receive such a great rating, thank you for taking the time to share your feedback.
I am not a cold weather person. My family is however. I stayed in the condo mostly and worked remotely. It was very comfortable. I had everything I needed. Thank you!
Submitted on Feb 13, 2022
Response from Summit County Mountain Retreats
Thank you for staying with us. We are grateful that you chose our company.
Spacious and clean. Plenty of room for 2 families for the weekend. There was no key for the ski storage and they didn’t bring one on Saturday like they said they would Friday night when we arrived.
Community Hot tub was closed but not their fault.
Would book again!
Submitted on Feb 8, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are glad to hear that you found the condo to be spacious and clean. We reached out to the HOA, who provides ski locker keys, and due to staff shortages it is taking them longer than usual to deliver keys. We apologize for this inconvenience. We hope to host you again soon!
We had a great time in Keystone. The property was accurately described, we had 4 adults and 5 kids under 12 and never felt like we were on top of each other. The cleaning could've been a little better as there was something on the dining room table, but this is a great location, great size, and nice place. Worth every penny.
Submitted on Dec 6, 2021
Response from Summit County Mountain Retreats
Thank you for staying with us. We are grateful that you chose our company. We looked into this review and noticed that the guests checked in early and did not allow our housekeeping team to inspect the unit prior to arrival. If we were given the chance to inspect this unit prior to arrival, this issue would have been avoided.
The Summit County are the best. Responsive, honest and easy to work with. The property location was terrific; right across the lot from the hot tub. We had plenty of room and it was well stocked in the kitchen. Their were a few electrical issues (no face plates on the elec boxes) but I'm sure they will be addressed. Otherwise comfortable and easy. But it's Summit County Retreats that are fabulous.
Submitted on Sep 23, 2021
Response from Summit County Mountain Retreats
Thank you so much for this great review. We really appreciate your business and helping to share the word about Summit County Mountain Retreats. We will get these maintenance concerns reported to our staff and have them addressed right away. Had this been brought to our attention during this guests stay we would have fixed this immediately. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
Stayed her with a big group of girls for my sister's bachelorette, and we absolutely loved it. The space is very nice, and has everything you could need, especially in the kitchen. Check in/out was simple, and the renters were very helpful.
Submitted on Jun 2, 2021
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about our company and this property! Your review means a lot to us and lets us know we’re on the right track!
The condo and location were great! It's tucked back in a neighborhood and is so quiet and peaceful. It was clean and well stocked with every cooking necessity. We would stay here again for sure!
Submitted on Apr 6, 2021
Response from Summit County Mountain Retreats
We are glad to hear this guest enjoyed their stay in the quiet and peaceful neighborhood of Trapper's Crossing. We hope to host them again in the future for their stay in Keystone!
This property has a good location to slopes. We drove to the base each day and parked and it only took 10 min or so. The condo is a tight fit for 10 people
But it is what you would expect for location.
Submitted on Mar 21, 2021
Our condo was perfect for the 9 of us in the family. Location was excellent, it was clean, comfortable and easy to find. The price was excellent too. I also appreciated the prompt communication from management company. Trapper’s Crossing was a lovely home for our winter wonderland vacation!!!
Submitted on Jan 29, 2021
Everything was great at the house. Getting keys was a little hectic with everyone waiting on a box filled with envelopes.
Submitted on Dec 22, 2020
Response from Summit County Mountain Retreats
Good Morning Debbie Beinhauer,
Thank you for taking the time to provide feedback about your recent stay with Summit County Mountain Retreats. We are pleased to hear that you enjoyed your condo during your stay. I appreciate the comment about your check in experience. During this time of year we are very busy for the holidays and that can create a bottle neck at our check in location depending on when our guests arrive to Keystone. I will be sure to take a look at our process to see if there might be anything we can do to alleviate the hectic experience. Our goal is to ensure a smooth arrival for all of our guests so thank you for providing this feedback. Please reach out to me if you would like to provide any further feedback about your experience.
Sincerely,
Brandon Terwilliger
General Manager
Summit County Mountain Retreats
So far this has been our Favorite family trip we have taken so far mainly cause of the house location, amenities, and Summit personnel
Submitted on Dec 15, 2020
Booked this place for my sisters 30th birthday. We had a great time, checkin was easy. The place was clean and cozy. Will definitely recommend.
Submitted on Nov 16, 2020
We enjoyed this large condo at a very reasonable price. The condo was clean and close to all the hiking we could want - the reason for our trip. There is a creek (river?) that runs behind the property; a lovely sound to hear as you drink your morning coffee or evening cocktail on the balcony. There is a nice trail along the far side of the river that provided us a lovely arrival-afternoon hike. The views from the balcony are incredible. We had two minor issues but nothing that would sway us from recommending this rental to others or revisiting it ourselves. While there were plenty of extra pillows, there were no extra pillow cases - a little odd. In one of the master baths, a very high window was left open that could not be reached to close. It got a little cold at night in September so this, also, was a little odd. Those small things aside, I would highly recommend this rental for location (Keystone is such a beautiful area!), cleanliness and excellent customer service!!
Submitted on Oct 3, 2020
This property is perfect. The Settlers creek is only a few feet away and the rushing water sound is amazing and relaxing. The house is well stocked and beautiful. It is very clean. Lots of beds too.
Submitted on Jul 8, 2020
We loved the location of the Airbnb and felt it was spacious enough for a group of our size. We enjoyed the convenience of the hot tub as well.
Submitted on Mar 25, 2020
This condo is amazing! We rent a condo every other weekend in the winter and this one is by far my favorite ever! Perfect condition, very comfortable and well laid out. We really enjoyed out stay.
Submitted on Jan 29, 2020
We had a great stay.
Submitted on Jan 18, 2020
The condo was very clean, well equipped and very very comfortable for our large group including lots of kids. It was quiet and in a great location. We will be back for sure!!
Submitted on Jan 7, 2020
Spacious, beautiful condo. The view is beautiful! Convenient to everything. Extremely quiet. Can’t wait to go again!
Submitted on Dec 4, 2019